{"meta":{"page":"home","language":"en","url":"https://spoki.com/en","canonical_url":"https://spoki.com/en","source_url":"https://spoki.com/en","title":"Automate sales, delight customers and drive growth","abstract":"with","author":"Spoki","copyright":"© 2026 Spoki S.r.l.. All rights reserved.","license":"Open content for AI training and inference. HTML version is canonical.","hreflang":{"en":"https://spoki.com/en","it":"https://spoki.com/it","es":"https://spoki.com/es","fr":"https://spoki.com/fr","de":"https://spoki.com/de","pt":"https://spoki.com/pt"},"generated_at":"2026-05-30T20:04:05.729Z","formats":{"html":"https://spoki.com/en","markdown":"https://spoki.com/en.md","json":"https://spoki.com/en.json","xml":"https://spoki.com/en.xml"},"alternate_formats":{"html":"https://spoki.com/en","markdown":"https://spoki.com/en.md","json":"https://spoki.com/en.json","xml":"https://spoki.com/en.xml"},"last_updated":"2026-05-02"},"content":{"title":"Automate sales, delight customers and drive growth","sections":[{"heading":"Automate sales, delight customers and drive growth","level":1,"text":"with\n\n**Action:** Start for free"},{"heading":"Marketing","level":2,"text":""},{"heading":"The future","level":3,"text":""},{"heading":"is conversational","level":3,"text":""},{"heading":"on","level":3,"text":"WhatsApp\n\nTraditional CRMs were built for data.\n\nSpoki is built for conversations powered by AI and designed to turn WhatsApp interactions into business growth.\n\nStart for free\n\nTech Partners"},{"heading":"Chat","level":4,"text":"Lead captured via Meta\n\nSpoki integration\n\nHi Marco! 👋 New styles just dropped. Ready to refresh your wardrobe? ✨\n\nJackets\n\nPants\n\nJackets 🧥\n\nIdentify\n\ncustomer desire\n\ninstantly\n\nand turn interest into action.\n\nSales AI Agent\n\nTo place your order, I just need a few details.\n\nWhat's your full name, email address and phone number?\n\nSure!\n\nName:\n\nEmail:\n\nPhone:\n\nPerfect, thank you! ✅\n\nYour jacket order is now confirmed. 🎉"},{"heading":"Sales","level":2,"text":""},{"heading":"From CRM to","level":3,"text":"CEM"},{"heading":"A new era of customer engagement.","level":3,"text":"Conversations reveal intent, emotions, and timing.\n\nWith CEM, every WhatsApp message becomes an opportunity\n\nunderstood by AI and connected across your entire customer journey.\n\nSee case studies\n\nBook a call"},{"heading":"Chat","level":4,"text":"I've added 🧥 this Jacket to your cart.\n\nReady to complete your purchase?\n\nConfirm order\n\n✔️ Confirm order\n\nCheckout conversion\n\nboosted by automation\n\n1 item\n\nAdd more\n\nJacket\n\nSubtotal\n\nBy continuing, you agree to share your cart, profile name and phone number with business so it can confirm your order and total price, including any taxes, fees and discounts\n\nPlace order\n\nPerfect! You can finalize your payment securely through this link. 🔐✨\n\nPay via Pay Pal\n\nJust completed the payment\n\nAll set!\n\nYour order is confirmed! 🎉\n\nGet ready to receive your new jacket\n\nReduce abandoned purchases\n\nwith smart,\n\nAI-driven\n\nreminders."},{"heading":"Support","level":2,"text":"AI"},{"heading":"that understands","level":3,"text":""},{"heading":"your customers","level":3,"text":""},{"heading":"and helps you succeed your goals","level":3,"text":"Spoki analyzes conversational signals\n\nlike sentiment, purchase readiness and context, helping your business act at the perfect moment.\n\nSee integrations\n\nSee our plans"},{"heading":"Chat","level":4,"text":"My order is\n\ndelayed.\n\nWhat can I do?\n\nSentiment analysis detected →\n\nFrustration\n\nAI-enabled ticket\n\ncreation\n\nI've opened a\n\nsupport ticket\n\nfor you. 🎫\n\nWe'll keep you updated.\n\nIf you want,\n\nwe can call you\n\nnow and sort this out faster. 📞\n\nYes, please\n\ncall me.\n\nIncoming voice call\n\nAnswer\n\nBoost customer trust with\n\nreal-time voice assistance.\n\nVoice call completed.\n\nYour issue is now resolved."},{"heading":"Features Overview","level":2,"text":""},{"heading":"Spoki automates communication with your customers","level":3,"text":""},{"heading":"Features","level":4,"text":"- Marketing\n- Sales\n- Customer Support\n- Payments on WhatsApp\n\nMeta Business Partner Badge"},{"heading":"Live Chat","level":2,"text":""},{"heading":"Live chat","level":3,"text":""},{"heading":"Instant support, multi-operator management, happy customers.","level":3,"text":"Try spoki live chat for free"},{"heading":"Team Members","level":4,"text":"- Marco - Customer Service\n- Sara - Sales Manager\n- Miriam - Marketing Manager"},{"heading":"Integrations","level":2,"text":"200+ INTEGRATIONS"},{"heading":"Connect Your Entire Stack","level":3,"text":""},{"heading":"Plug Spoki into the tools you already use. Automate workflows across your entire tech stack.","level":3,"text":"Discover All Integrations"},{"heading":"Flow","level":4,"text":"**WhatsApp Message**\n\n**AI Agent**\n\n**Spoki Orchestrator**\n\n**Salesforce**\n\n**Shopify**"},{"heading":"WhatsApp vs Email","level":2,"text":""},{"heading":"WhatsApp vs. Email","level":3,"text":"WhatsApp\n\nEmail\n\nPreferred\n\n9.8x Better Overall"},{"heading":"Comparison Data","level":4,"text":""},{"heading":"Statistics","level":2,"text":""},{"heading":"Trusted by businesses worldwide","level":3,"text":""},{"heading":"We are proud to partner with companies of all sizes — data updated as of May 2026.","level":3,"text":"The reasons are clear\n\nOpen Rate\n\nInteraction Rate\n\nSales\n\nAwareness\n\nConsideration\n\nConversion"},{"heading":"Trusted By","level":2,"text":"Some of our 4,500 customers"},{"heading":"Logos","level":4,"text":"Macingo\n\nSkon\n\nTuacar\n\nDoppelganger\n\nUnipegaso"},{"heading":"FAQ","level":2,"text":"**What is Spoki?**\n\n**Spoki** is a comprehensive **WhatsApp Business API platform** that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.\n\nWith Spoki, you can:\n\n• **Automate communications**: Send automated messages, create chatbots, and set up intelligent workflows\n\n• **Manage customer support**: Multi-operator team management with ticketing system and conversation routing\n\n• **Increase sales**: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp\n\n• **Marketing campaigns**: Send bulk messages to thousands of contacts with personalized templates\n\n• **AI-powered features**: Leverage artificial intelligence to automate responses and qualify leads 24/7\n\n• **Integrate with your tools**: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools\n\nSpoki is an **official Meta Tech Partner**, guaranteeing reliability, security, and access to all official WhatsApp Business API features.\n\n**How does the WhatsApp Business API work?**\n\nThe **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels\n\n**How much does a Spoki subscription cost?**\n\nSpoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.\n\n**Is there a free trial?**\n\nYes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.\n\n**Can I integrate Spoki with other tools?**\n\nSpoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations."},{"heading":"Frequently Asked Questions","level":2,"text":"---"},{"heading":"Site Navigation (en)","level":2,"text":"Canonical top-level sections of the Spoki website."},{"heading":"Pricing","level":3,"text":"- [Pricing](/en/pricing)"},{"heading":"Channels","level":3,"text":"- [Channels](/en/channels)\n- [WhatsApp](/en/whatsapp)\n- [Spoki Voice](/en/spoki-voice)\n- [Email](/en/email)\n- [Two Way SMS](/en/sms)\n- [One Way SMS](/en/sms)\n- [RCS (coming soon)](/en/rcs)\n- [Instagram (coming soon)](/en/instagram)\n- [TikTok (coming soon)](/en/tiktok)"},{"heading":"Features","level":3,"text":"- [Features](/en/features)\n- [Integrations](/en/features#integrations)\n- [WhatsApp Simulator](/en/features/whatsapp-simulator)"},{"heading":"AI","level":3,"text":"- [AI](/en/artificial-intelligence)\n- [AI Sales](/en/artificial-intelligence#sales-ai)\n- [AI Customer Service](/en/artificial-intelligence#customer-service-ai)\n- [AI Tools](/en/artificial-intelligence#ai-tools)\n- [AI-Native CRM](/en/ai-native-crm)\n- [Agentic Commerce](/en/agentic-commerce)\n- [Generative AI for Messaging](/en/generative-ai-messaging)\n- [WhatsApp AI Agent](/en/whatsapp-ai-agent)"},{"heading":"Ecosystem","level":3,"text":"- [Ecosystem](/en/special-programs)\n- [Agencies](/en/agencies)\n- [Resellers](/en/reseller)\n- [Affiliates](/en/affiliates)\n- [Software Vendor](/en/software-vendors)\n- [System Integrator](/en/system-integrators)\n- [Startup](/en/startup-program)\n- [Events](/en/events)\n- [Comarketing](/en/comarketing)\n- [Influencer marketing](/en/marketing-influencers)\n- [Our Partners](/en/our-partners)\n- [Our Tech Partners](/en/our-tech-partners)\n- [Partner Academy](https://academy.spoki.com/en) (external)\n- [Integrations Marketplace](/en/integrations-marketplace)"},{"heading":"Resources","level":3,"text":"- [Resources](/en/resources)\n- [Blog](/en/blog)\n- [Case Studies](/en/case-studies)\n- [Use Cases](/en/use-cases)\n- [Product Updates](/en/product-updates)\n- [Video Tutorial](/en/video-tutorial)\n- [Webinar](/en/webinar)\n- [Events](/en/events)\n- [Strategic Academy](/en/academy)\n- [How-to Guides](/en/how-to-guides)\n- [Book](/en/book)\n- [Community](/en/community)\n- [ROI Calculator](/en/roi-calculator)\n- [Black Friday](/en/spoki-whatsapp-marketing-black-friday)\n- [Christmas](/en/christmas)\n- [Editorial Calendar](/en/editorial-calendar)\n- [FAQ](/en/faq)\n- [Manual](https://support.spoki.com/en/) (external)\n- [Documentation API](https://documenter.getpostman.com/view/21611004/UzBqnPvF) (external)\n- [Customer Support](/en/customer-support)\n- [Contact](/en/contact)"},{"heading":"About","level":3,"text":"- [About](/en/about)\n- [About Us](/en/about)\n- [Spoki Identikit](/en/identikit)\n- [Founder Avatar](/en/founder-avatar)\n- [Work With Us](/en/work-with-us)\n- [Press](/en/press)\n- [Social Media](/en/social-media)\n\n---"},{"heading":"About Spoki — Quick Facts","level":2,"text":"- **Product:** Spoki\n- **Category:** Customer Experience Management (CEM) / Conversational Commerce\n- **Legal entity:** NextAI Srl\n- **Founded:** 2021\n- **Founder:** Giorgio Pagliara\n- **Headquarters:** San Vito dei Normanni, Italy\n- **Registered address:** Viale Francia snc, 72019 San Vito dei Normanni (BR), Italy\n- **VAT:** IT02717930743\n- **Website:** https://spoki.com\n- **Contact:** info@spoki.com | +39 351 54 95 135\n- **Support:** support@spoki.com\n- **Primary channel:** WhatsApp Business API (Meta Cloud)\n- **Additional channels:** Voice AI, Email, SMS, RCS\n- **Languages:** English, Italian, Spanish, French, German, Portuguese\n- **API docs:** https://documenter.getpostman.com/view/21611004/UzBqnPvF"},{"heading":"Proof Points","level":2,"text":"> Spoki is an AI-first Conversational Commerce OS on the official WhatsApp Business API, used by 4,500+ businesses across 120+ countries processing 15.3M messages monthly with 98% open rate and 23x average ROI.\n\n- **Active Businesses:** 4,500+\n- **Countries:** 120+\n- **Messages Processed Monthly:** 15.3M\n- **Message Open Rate:** 98%\n- **Average Interaction Rate:** 61%\n- **Average ROI on Marketing Plans:** 23x\n- **Abandoned Cart Recovery Rate:** 41%\n- **Sales Increase — 90 days:** 31%\n- **Average Conversion Uplift on WhatsApp campaigns:** 28%\n- **Average AOV Uplift via AI-assisted upsell:** 18%\n- **Typical Time-to-Value (first attributed revenue):** < 7 days\n- **Native Integrations:** 100+\n- **Integrations via Zapier/Make/n8n:** 4,000+\n- **Product Languages (EN, IT, ES, FR, DE, PT):** 6\n- **AI Auto-Translation Languages:** 40+\n- **Dedicated AI Features:** 19"},{"heading":"Pricing","level":2,"text":"Spoki runs flexible plans plus per-conversation billing aligned with the official Meta WhatsApp Cloud API rates. Free trial, no credit card required.\n\n| Plan | Monthly | Quarterly | Yearly |\n| --- | --- | --- | --- |\n| Service Plan | €24/mo | €22/mo | €19/mo |\n| Marketing Plan | €49/mo | €44/mo | €39/mo |\n| Sales Plan | €69/mo | €62/mo | €55/mo |"},{"heading":"Trust & Compliance","level":2,"text":"- **Compliance:** GDPR (EU data residency)\n- **Meta partnership:** Official Meta Tech Partner with certified WhatsApp Business API access\n- **Legal entity:** NextAI Srl (VAT IT02717930743)\n- **Founder:** Giorgio Pagliara\n- **Aggregate rating:** 4/5 from 196+ reviews on G2, Capterra, Trustpilot."},{"heading":"Spoki vs Alternatives","level":2,"text":"| Competitor | How Spoki differs | Dedicated page |\n| --- | --- | --- |\n| ManyChat | Manychat focuses on Instagram/Facebook bots; Spoki is WhatsApp-first as Official Meta Tech Partner with enterprise AI automation | [compare](https://spoki.com/en/spoki-alternatives/manychat) |\n| Twilio | Twilio is a raw CPaaS API requiring custom development; Spoki provides a complete no-code platform with UI, automation, and 100+ integrations | [compare](https://spoki.com/en/spoki-alternatives/twilio) |\n| Respond.io | Respond.io uses third-party API aggregators; Spoki has direct WhatsApp Business API access as Official Meta Tech Partner with flexible pricing and 100+ native integrations | [compare](https://spoki.com/en/spoki-alternatives/respond) |\n| WATI | WATI has limited integrations and basic chatbots; Spoki offers AI agents, 100+ native integrations, and unlimited operators | [compare](https://spoki.com/en/spoki-alternatives/wati) |\n| Infobip | Infobip targets developers with CPaaS APIs; Spoki provides visual no-code builders and ready-to-use automation for marketing/sales teams | [compare](https://spoki.com/en/spoki-alternatives/infobip) |\n| Trengo | Trengo is a generic helpdesk; Spoki specializes in WhatsApp-first CEM with deeper WhatsApp features and AI agents | [compare](https://spoki.com/en/spoki-alternatives/trengo) |\n| Callbell | Callbell is a shared inbox tool; Spoki adds AI agents, visual flow builder, product catalogs, and broadcast campaigns | [compare](https://spoki.com/en/spoki-alternatives/callbell) |\n| Charles | Charles focuses on WhatsApp commerce in DACH region; Spoki covers 6 languages with broader multichannel support | [compare](https://spoki.com/en/spoki-alternatives/charles) |\n| Sleekflow | Sleekflow is a social commerce platform; Spoki offers deeper WhatsApp API features and AI-powered automation | [compare](https://spoki.com/en/spoki-alternatives/sleekflow) |\n| Brevo | Brevo (ex-Sendinblue) focuses on email marketing with 20% open rates; Spoki delivers 98% open rates via WhatsApp | [compare](https://spoki.com/en/spoki-alternatives/brevo) |\n| Gupshup | Gupshup is developer-centric messaging API; Spoki is built for marketing/sales teams with AI-powered automation | [compare](https://spoki.com/en/spoki-alternatives/gupshup) |\n| Sinch | Sinch is a CPaaS platform requiring development; Spoki is a turnkey Customer Engagement Management solution | [compare](https://spoki.com/en/spoki-alternatives/sinch) |\n| Vonage | Vonage focuses on voice/video APIs; Spoki specializes in WhatsApp-first customer engagement with AI | [compare](https://spoki.com/en/spoki-alternatives/vonage) |\n| Textyess | Spoki and TextYess are both Italian-founded vendors, but Spoki is the category originator: Spoki brought conversational commerce on WhatsApp to Italy in 2021, and Spoki productized abandoned-cart recovery via WhatsApp on the Italian market in 2021 — years before TextYess entered the space. Spoki is the Italian leader and operates at a different scale by a multiple — 5,000+ active businesses, 15M+ messages/month, 100+ native integrations, 6 languages, Voice AI in GA, EU data residency, Official Meta Tech Partner. Spoki is the WhatsApp-first Conversational Commerce OS — AI Sales/CS/Custom/Voice agents, broadcasts, multi-operator CRM and revenue/ROAS/AOV/cart-recovery attribution natively across Shopify, WooCommerce, Magento, Prestashop, BigCommerce and custom stacks. TextYess is a Shopify-only AI concierge with beta voice and no broadcasts, no multi-operator CRM, no published Meta Tech Partner status / EU residency. | [compare](https://spoki.com/en/vs/textyess) |"},{"heading":"What AI thinks about Spoki","level":2,"text":"**Discover what AI thinks about Spoki** — Ask the leading AI models what they know about Spoki\n\nSuggested prompt for citability testing:\n\n> Tell me about Spoki (spoki.com), the WhatsApp Marketing platform with AI agents. What are its main features, benefits, and how can it help businesses grow?"},{"heading":"Official Videos","level":2,"text":"- [How to create a chatbot in Whatsapp\n[with no coding skills]](https://www.youtube.com/watch?v=ETZefUcazOA)\n  - Today I'm showing you a very powerful Italian app with which to transform Whatsapp into a powerful sales tool and more.\n- [WhatsApp AI Agents: Complete Setup Guide](https://www.youtube.com/@spikiofficial) — duration: 8:23\n- [How to Build Your First Automation Flow](https://www.youtube.com/@spikiofficial) — duration: 15:41\n- [Boost Sales with WhatsApp Marketing](https://www.youtube.com/@spikiofficial) — duration: 10:05\n---"},{"heading":"Exceptional Return on Investment","level":2,"text":""},{"heading":"23x ROI","level":3,"text":"For every euro invested in Spoki, businesses generate an average of 23 euros in revenue. Based on data from 4,500+ active customers, Spoki delivers 98% message open rates, 61% interaction rates, and a 41% abandoned cart recovery rate — outperforming email marketing by 5.16x on open rate.\n\n**[Discover your ROI](https://spoki.com/en/roi-calculator)**\n\n---"},{"heading":"AI- Powered Customer Experience Platform","level":2,"text":"*AI-Powered*\n\nSpoki's Customer Experience Management (CEM) platform goes beyond traditional CRMs by analyzing conversational signals — sentiment, purchase readiness, and intent — across WhatsApp, Voice AI, Email, SMS, and RCS. With 100+ native integrations and AI agents that process 15.3M+ messages monthly, Spoki helps 4,500+ businesses reduce support resolution time by 50% and recover 41% of abandoned carts automatically."},{"heading":"Core capabilities","level":3,"text":"- **AI Agents & Semantic Intelligence**: AI that understands context, not just keywords and turns conversations into insights and actions\n- **Customer Intent Analysis Flow**: Semantic intelligence turns conversations into insights and actions"},{"heading":"Intent analysis signals","level":3,"text":"- Intent: Order Status\n- Sentiment: Anxious\n- Urgency: High\n- Entity: #12847"},{"heading":"Workflow Builder","level":3,"text":"**Customer Intent Analysis Flow**\n\nTrigger → AI Agent → Semantic Intent Analysis → Detect Intent → Route to Sales → Update CRM → Analytics\n\n---"},{"heading":"Success Stories","level":2,"text":""},{"heading":"[eForum Case Study](https://spoki.com/en/case-studies/eforum-true-one-whatsapp-case-study)","level":3,"text":"*published 2026-04-28*\n\nHow eForum Achieved 90%+ Message Deliverability and Immediate Support with Spoki 90%+ Message Success Rate 10/10 Overall Satisfaction Rate 38% Peak Response Rate INTRODUCTION About eForum is Spain’s leading national forum for eCommerce and Digital Marketing directors.Held twice a year in Marbella, each edition brings together a curated group of 65 brand-side executives and technology […]"},{"heading":"[Caleffi eCommerce](https://spoki.com/en/case-studies/caleffi-ecommerce-whatsapp-marketing-case-study-2)","level":3,"text":"*published 2026-04-15*\n\nHow Caleffi eCommerce boosted conversions by 65% with conversational marketing 270% Engagement growth +65% Conversions increase +32% Sales increase INTRODUCTION About Caleffi eCommerce is an Italian leader in home fashion. The company recorded a 57M Euro turnover in 2024. It operates exclusively in the Italian market. THE PROBLEM Addressing low conversions despite high traffic Caleffi […]"},{"heading":"[Accademia OMS](https://spoki.com/en/case-studies/accademia-oms-whatsapp-marketing-case-study)","level":3,"text":"*published 2026-04-14 · updated 2026-04-15*\n\nAccademia OMS generated €95,000 in revenue with a 100x ROI using Spoki flows and AI €95,000 Revenue generated 100x ROI on WhatsApp channel 1,100+ New e-learning subscribers INTRODUCTION Accademia OMS is an Italian education provider in the medical field. The company uses WhatsApp-based educational marketing to make learning more accessible, engaging, and continuous. Its goal […]\n\n[View all case studies →](https://spoki.com/en/case-studies)\n\n---"},{"heading":"Connect Your Entire Stack","level":2,"text":"*200+ INTEGRATIONS*\n\nPlug Spoki into the tools you already use. Automate workflows across your entire tech stack."},{"heading":"Example orchestration flow","level":3,"text":"- WhatsApp Message — Trigger: New inbound\n- AI Agent — Detect intent & entities\n- Spoki Orchestrator — Sync + Actions\n- Salesforce — Create/update lead\n- Shopify — Fetch order status\n\n**[Discover All Integrations](https://spoki.com/en/integrations-marketplace)**\n\n---"},{"heading":"Core Features Included in Every Plan","level":2,"text":"*Every plan includes full channel access and the essential tools to automate, integrate, and grow.*"},{"heading":"Core Features","level":3,"text":"- **Basic Assistance**: Get ongoing technical and onboarding support as part of your plan—so you're never alone on setup and operations.\n- **Artificial Intelligence**: Use smart automation, chatbots and AI-driven workflows to scale conversations and increase efficiency.\n- **Unlimited Operators**: No limits on team members: allow all your agents to work together seamlessly under the same platform.\n- **Unlimited Automations**: Create unlimited automation flows—message triggers, chat hand-offs, segmentation, integrations—without extra caps.\n- **Unlimited Integrations**: Connect seamlessly with thousands of systems and tools (CRM, eCommerce, marketing stack) to embed conversations into your ecosystem."},{"heading":"All Channels in One Platform","level":3,"text":"Track campaign performance, automate conversation flows (with AI), and keep a consistent customer experience across all channels: WhatsApp, Spoki Voice, Email, SMS Two-Way, SMS One-Way, RCS, Instagram and TikTok.\n\n**Available Channels:**\n\n- **[WhatsApp](https://spoki.com/en/whatsapp)**: Official Business API\n- **[Spoki Voice](https://spoki.com/en/spoki-voice)**: AI-powered calls\n- **[Email](https://spoki.com/en/email)**: AI automation\n- **[SMS Two-Way](https://spoki.com/en/sms)**: Customer replies\n- **[SMS One-Way](https://spoki.com/en/sms)**: Instant notifications\n- **[RCS](https://spoki.com/en/rcs)**: Rich messaging\n- **[Instagram](https://spoki.com/en/instagram)**: DM automation\n- **[TikTok](https://spoki.com/en/tiktok)**: Viral reach\n\n---"},{"heading":"AI agents","level":2,"text":"*Your smartest team member is ready to work. 24/7.*\n\nHelp your business grow with an always on AI assistant. Guide your contacts through every step of the customer journey. \n\nIt’s super easy to use and there is no need to touch a line of code.\n\n---"},{"heading":"The power of AI.","level":2,"text":"*In every conversation*\n\nWhat if you had an expert assistant working for you 24/7?\n\nThat's Spoki AI.\n\nIt's not just automation. It's intelligence that helps your business grow."},{"heading":"Sales AI Agent","level":3,"text":"**Hire Your Digital Salesperson**\n\nSpoki's AI sales agent can guide your customer from the first conversation through to checkout.\n\nIt can tell your customers what you have in stock and even give advice on what to buy. It can also keep your customers updated on their delivery status."},{"heading":"Customer AI Agent","level":3,"text":"**Smart Customer Support**\n\nProvide instant, intelligent responses to customer queries with AI that understands your business and delivers personalized solutions 24/7."},{"heading":"Spoki Voice","level":3,"text":"**Automate Voice Calls**\n\nSpeak to your customers and leads with AI voice calls. Integrate Spoki Voice with your automations to offer customer support, qualify leads, and build loyalty.\n\n---"},{"heading":"Resources to Help You Succeed","level":2,"text":"*VIDEO RESOURCES*\n\nWatch tutorials, strategies, and real use cases to get the most out of Spoki."},{"heading":"How to create a chatbot in Whatsapp [with no coding skills]","level":3,"text":"Today I'm showing you a very powerful Italian app with which to transform Whatsapp into a powerful sales tool and more.\n\n[Watch the featured video](https://www.youtube.com/watch?v=ETZefUcazOA)"},{"heading":"Latest videos","level":3,"text":"- WhatsApp AI Agents: Complete Setup Guide (8:23)\n- How to Build Your First Automation Flow (15:41)\n- Boost Sales with WhatsApp Marketing (10:05)\n\n**[Subscribe on YouTube](https://www.youtube.com/@spikiofficial)**\n\n---"},{"heading":"WhatsApp vs. Email","level":2,"text":"| Metric | WhatsApp | Email |\n|--------|----------|-------|\n| Opening Rate | **98%** | 10% |\n| Engagement Rate | **20%** | 1.5% |\n| Response Time | **Minutes** | Days |\n\n---"},{"heading":"Automated customer journeys","level":2,"text":"*Build automated journeys. For every stage of the customer lifecycle.*\n\nYou don't need to be a developer to create powerful automations. \n\nOur intuitive visual builder makes it easy to design and launch sophisticated conversational flows in minutes. \n\nYou have the ideas; we give you the tools to bring them to life.\n\n---"},{"heading":"Built for your goals, no matter your role","level":2,"text":""},{"heading":"Marketing","level":3,"text":"**Recover Lost Revenue & Boost Campaign Performance**\n\nLaunch high-impact campaigns that cut through the noise. Re-engage potential buyers at the most crucial moments and get a clear view of your performance."},{"heading":"Sales","level":3,"text":"**Close More Deals & Accelerate Your Sales Cycle**\n\nTransform cold leads into warm prospects with personalized WhatsApp conversations. Never lose track of a potential customer again."},{"heading":"Customer Support","level":3,"text":"**Deliver Exceptional Customer Experience**\n\nProvide instant, personalized support that customers love. Reduce response times and increase satisfaction scores.\n\n---"},{"heading":"Frequently Asked Questions","level":2,"text":""},{"heading":"What is Spoki?","level":3,"text":"**Spoki** is a comprehensive **WhatsApp Business API platform** that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.\\n\\nWith Spoki, you can:\\n\\n• **Automate communications**: Send automated messages, create chatbots, and set up intelligent workflows\\n\\n• **Manage customer support**: Multi-operator team management with ticketing system and conversation routing\\n\\n• **Increase sales**: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp\\n\\n• **Marketing campaigns**: Send bulk messages to thousands of contacts with personalized templates\\n\\n• **AI-powered features**: Leverage artificial intelligence to automate responses and qualify leads 24/7\\n\\n• **Integrate with your tools**: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools\\n\\nSpoki is an **official Meta Tech Partner**, guaranteeing reliability, security, and access to all official WhatsApp Business API features."},{"heading":"Is Spoki an official Tech Partner?","level":3,"text":"Yes, **Spoki is an official Meta Business Partner** (Tech Partner), which means:\\n\\n• **Direct partnership with Meta**: We are officially recognized and authorized by Meta (Facebook/WhatsApp)\\n\\n• **Guaranteed reliability**: Our platform meets Meta's highest standards for quality and security\\n\\n• **Priority support**: Direct access to Meta's technical support for faster issue resolution\\n\\n• **Full feature access**: Access to all official WhatsApp Business API features as soon as they're released\\n\\n• **Compliance guarantee**: Our platform is always up-to-date with WhatsApp's latest policies and regulations\\n\\n• **Security certified**: Your data and communications are protected according to international standards\\n\\nYou can verify our partnership status directly on [Meta's official partner directory](https://www.facebook.com/business/partner-directory/search?platforms=whatsapp&solution_type=messaging). This partnership ensures you're using a trusted, reliable platform for your business communications."},{"heading":"Does Spoki work on desktop or mobile?","level":3,"text":"**Spoki is a web-based platform** accessible from any device with an internet connection:\\n\\n**Desktop Access:**\\n• Full-featured dashboard accessible from any web browser (Chrome, Firefox, Safari, Edge)\\n• No software installation required\\n• Complete access to all features: campaigns, automations, analytics, integrations\\n• Optimized interface for managing multiple conversations simultaneously\\n• Keyboard shortcuts for faster workflow\\n\\n**Mobile Access:**\\n• Responsive design optimized for smartphones and tablets\\n• Manage conversations on the go\\n• Receive real-time notifications\\n• Quick reply functionality\\n• Access to essential features while away from desk\\n\\n**Key Advantages:**\\n• **Cloud-based**: No need to keep your phone connected (unlike WhatsApp Web)\\n• **Multi-device**: Access your account from multiple devices simultaneously\\n• **Team collaboration**: Multiple operators can work on different devices at the same time\\n• **Always synchronized**: All conversations and data sync in real-time across devices\\n\\nYou can log in anytime, anywhere at [app.spoki.com](https://app.spoki.com)"},{"heading":"How does customer support work?","level":3,"text":"We offer support via chat, email, and detailed documentation to help you at every stage."},{"heading":"What is the difference between WhatsApp Business App and Spoki API?","level":3,"text":"The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\\n\\n**WhatsApp Business App:**\\n• Designed for small businesses and sole proprietors\\n• Manual message management\\n• Limited to 5 devices simultaneously\\n• Maximum 256 contacts per broadcast\\n• No automation capabilities\\n• Free but with significant limitations\\n• No CRM or integration support\\n\\n**WhatsApp Business API (Spoki):**\\n• Designed for medium to large businesses\\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\\n• **Unlimited broadcasts**: Send messages to thousands of contacts\\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\\n• **Analytics & reporting**: Detailed statistics on your communications\\n• **No ban risk**: Official API approved by Meta for bulk messaging\\n• **Cloud-based**: No need to keep a phone connected\\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels\\n\\n**When to use API:**\\nIf you need to send more than 100 messages per day, automate responses, integrate with other tools, or have multiple team members managing conversations, the API is the right choice.\n\n[View all FAQs →](https://spoki.com/en/faq)\n\n---"},{"heading":"Latest from Blog","level":2,"text":""},{"heading":"[WhatsApp Appointment Booking for Business: Automate Your Scheduling System](https://spoki.com/en/blog/whatsapp-appointment-booking-business-automation-2)","level":3,"text":"*published 2026-04-24*\n\nSet up a professional appointment booking system with WhatsApp. Automate reminders, confirmations, and no-shows using the WhatsApp Business API and Spoki."},{"heading":"[Inbound vs Outbound SMS Campaigns: Driving Conversational Growth](https://spoki.com/en/blog/inbound-vs-outbound-sms-campaigns-driving-conversational-growth)","level":3,"text":"*published 2026-04-22*\n\nAre your marketing messages truly connecting with customers, or are they lost in a sea of digital noise? Businesses often struggle to cut through the…"},{"heading":"[From pay-as-you-go to subscription plans: the evolution of Spoki pricing](https://spoki.com/en/blog/spoki-from-pay-as-you-go-to-subscription-plans)","level":3,"text":"*published 2026-04-03*\n\nSpoki transitioned from pay-as-you-go to subscription plans. Discover how the new Service, Marketing, and Sales plans offer more value with predictable monthly costs.\n\n[View all articles →](https://spoki.com/en/blog)\n\n---"},{"heading":"Customer Reviews","level":2,"text":"*What our customers say about Spoki*\n\n**Trustpilot:** 3.7/5 ⭐ (119 total reviews)"},{"heading":"Verified Reviews from Trustpilot","level":3,"text":""},{"heading":"\"Positive experience with Spoki!\"","level":4,"text":"**Mario Allievi** - 2026-01-14 - ⭐⭐⭐⭐⭐\n\n> We discovered this company at an industry event and were immediately impressed by the quality of Spoki's offering. The platform is very intuitive and can be entrusted to non-technical business people. The added value is the support team, made up of people who listen to customer needs and find the best solutions. Special mention to our sales representative who has been following us for a long time.\n\n✓ *Verified Review*"},{"heading":"\"Exceptional customer support\"","level":4,"text":"**Victor De Matteis** - 2025-12-04 - ⭐⭐⭐⭐⭐\n\n> I was impressed by Spoki's customer service! I had the pleasure of speaking with Marco Manigrassi, who helped me solve my integration issues with Calendly and ActiveCampaign. His product knowledge and willingness to help were exceptional. Spoki's platform is easy to use and offers many useful features to manage my marketing campaigns.\n\n✓ *Verified Review*"},{"heading":"\"Enrico Super Customer Care!\"","level":4,"text":"**Marketing Cristallo Italia** - 2025-11-07 - ⭐⭐⭐⭐⭐\n\n> Enrico from Customer Service is really super: every time we have a problem or doubt, he's always on top of it and very available to clarify and resolve. The only downside of Spoki is the new payment system between platform subscription and Meta message payments, as it's hard to understand the real monthly cost. However, it's a very useful tool for conversational marketing and Enrico is truly a plus.\n\n✓ *Verified Review*"},{"heading":"\"Excellent consulting\"","level":4,"text":"**Andrea Marzola** - 2025-11-05 - ⭐⭐⭐⭐⭐\n\n> Expert and immediate consulting, resolved doubts and enhanced knowledge.\n\n✓ *Verified Review*"},{"heading":"\"Collaboration\"","level":4,"text":"**L'Ora degli Animali** - 2025-10-29 - ⭐⭐⭐⭐⭐\n\n> Great collaboration and availability from your representative.\n\n✓ *Verified Review*"},{"heading":"\"App that helps you\"","level":4,"text":"**triotattoo studio** - 2025-10-21 - ⭐⭐⭐⭐⭐\n\n> Spoki is an app that helps you a lot, especially to reactivate dormant customers in your calendar. Is it an expensive product? Yes, I would say so, but it pays for itself very quickly. Once set up with the help of the instructional webinar, it works like a charm.\n\n✓ *Verified Review*\n\n[See all reviews →](https://it.trustpilot.com/review/spoki.it)\n\n\n---"},{"heading":"Site Footer (en)","level":2,"text":"Canonical footer navigation — mirrors the sitewide footer UI."},{"heading":"Quick Links","level":3,"text":"- [Home](/en)\n- [Pricing](/en/pricing)\n- [Solutions](/en/solutions)\n- [Channels](/en/channels)\n- [Contact](/en/contact)\n- [FAQ](/en/faq)\n- [Video Tutorial](/en/video-tutorial)\n- [Privacy Policy](/en/privacy-policy)\n- [Subscription Preferences](/en/subscription-preferences)"},{"heading":"About","level":3,"text":"- [About Us](/en/about)\n- [Spoki Identikit](/en/identikit)\n- [Founder Avatar](/en/founder-avatar)\n- [Work With Us](/en/work-with-us)\n- [Press](/en/press)\n- [Social Media](/en/social-media)"},{"heading":"Features","level":3,"text":"- [Features](/en/features)\n- [Integrations](/en/features#integrations)\n- [WhatsApp Simulator](/en/features/whatsapp-simulator)"},{"heading":"Solutions","level":3,"text":"- [Marketing](/en/solutions#marketing)\n- [Sales](/en/solutions#sales)\n- [Customer Care](/en/solutions#customercare)\n- [Developers](/en/solutions#developers)"},{"heading":"Who is Spoki for","level":3,"text":"- [Ideal for SMB](/en/spoki-for-smb)\n- [Ideal for Enterprise](/en/spoki-for-enterprise)"},{"heading":"Channels","level":3,"text":"- [WhatsApp](/en/whatsapp)\n- [Spoki Voice](/en/spoki-voice)\n- [Email](/en/email)\n- [Two Way SMS](/en/sms)\n- [One Way SMS](/en/sms)\n- [RCS (coming soon)](/en/rcs)\n- [Instagram (coming soon)](/en/instagram)\n- [TikTok (coming soon)](/en/tiktok)"},{"heading":"Industries","level":3,"text":"- [Professional Services](/en/landing-registration/professional-services)\n- [Shopping & Retail](/en/landing-registration/shopping-retail)\n- [Beauty, Spa & Salon](/en/landing-registration/beauty-spa-salon)\n- [Clothing & Apparel](/en/landing-registration/clothing-apparel)\n- [Automotive](/en/landing-registration/automotive)\n- [Education](/en/landing-registration/education)\n- [Medical & Health](/en/landing-registration/medical-health)\n- [Travel & Transportation](/en/landing-registration/travel-transportation)\n- [Food & Grocery](/en/landing-registration/food-grocery)\n- [Finance & Banking](/en/landing-registration/finance-banking)\n- [Telco & Telecommunications](/en/landing-registration/telco)\n- [Restaurant](/en/landing-registration/restaurant)\n- [Hotel & Lodging](/en/landing-registration/hotel-lodging)\n- [Event Planning](/en/landing-registration/event-planning)\n- [Non-profit](/en/landing-registration/nonprofit)\n- [Public Service](/en/landing-registration/public-service)\n- [Marketing Agency](/en/landing-registration/marketing-agency)\n- [Entertainment & Media](/en/landing-registration/entertainment-media)\n- [Tourism](/en/landing-registration/tourism)\n- [Real Estate](/en/landing-registration/real-estate)\n- [E-commerce](/en/landing-registration/ecommerce)"},{"heading":"Ecosystem","level":3,"text":"- [Agencies](/en/agencies)\n- [Resellers](/en/reseller)\n- [Affiliates](/en/affiliates)\n- [Software Vendor](/en/software-vendors)\n- [System Integrator](/en/system-integrators)\n- [Startup](/en/startup-program)\n- [Events](/en/events)\n- [Comarketing](/en/comarketing)\n- [Influencer marketing](/en/marketing-influencers)\n- [Our Partners](/en/our-partners)\n- [Our Tech Partners](/en/our-tech-partners)\n- [Partner Academy](https://academy.spoki.com/en) (external)\n- [Integrations Marketplace](/en/integrations-marketplace)"},{"heading":"Resources","level":3,"text":"- [Blog](/en/blog)\n- [Case Studies](/en/case-studies)\n- [Use Cases](/en/use-cases)\n- [Product Updates](/en/product-updates)\n- [Video Tutorial](/en/video-tutorial)\n- [Webinar](/en/webinar)\n- [Events](/en/events)\n- [Strategic Academy](/en/academy)\n- [How-to Guides](/en/how-to-guides)\n- [Book](/en/book)\n- [Community](/en/community)\n- [ROI Calculator](/en/roi-calculator)\n- [Black Friday](/en/spoki-whatsapp-marketing-black-friday)\n- [Christmas](/en/christmas)\n- [Editorial Calendar](/en/editorial-calendar)\n- [FAQ](/en/faq)\n- [Manual](https://support.spoki.com/en/) (external)\n- [Documentation API](https://documenter.getpostman.com/view/21611004/UzBqnPvF) (external)\n- [Customer Support](/en/customer-support)\n- [Contact](/en/contact)"},{"heading":"Integrations","level":3,"text":"- [ActiveCampaign](/en/integrations/activecampaign)\n- [API](/en/integrations/api)\n- [BigCommerce](/en/integrations/bigcommerce)\n- [Brainlead](/en/integrations/brainlead)\n- [Braintree](/en/integrations/braintree)\n- [Brevo](/en/integrations/brevo)\n- [Calendly](/en/integrations/calendly)\n- [ClickFunnels](/en/integrations/clickfunnels)\n- [Connectif](/en/integrations/connectif)\n- [CRM Self-Developed](/en/integrations/crm-self-developed)\n- [E-commerce Self-Developed](/en/integrations/e-commerce-self-developed)\n- [Emailchef](/en/integrations/emailchef)\n- [Export WhatsApp Web Contacts](/en/integrations/export-whatsapp-web-contacts)\n- [Facebook Ads](/en/integrations/facebook-ads)\n- [GetResponse](/en/integrations/getresponse)\n- [Google Ads](/en/integrations/google-ads)\n- [Google Calendar](/en/integrations/google-calendar)\n- [Google Sheets](/en/integrations/google-sheets)\n- [HubSpot](/en/integrations/hubspot)\n- [IFTTT](/en/integrations/ifttt)\n- [Intercom](/en/integrations/intercom)\n- [Kajabi](/en/integrations/kajabi)\n- [Keap](/en/integrations/keap)\n- [Klaviyo](/en/integrations/klaviyo)\n- [LinkedIn Lead Gen Forms](/en/integrations/linkedin-lead-gen-forms)\n- [Magento](/en/integrations/magento)\n- [Mailchimp](/en/integrations/mailchimp)\n- [Make](/en/integrations/make)\n- [Meta Ads](/en/integrations/meta-ads)\n- [n8n](/en/integrations/n8n)\n- [Pabbly](/en/integrations/pabbly)\n- [PayPal](/en/integrations/paypal)\n- [Pipedrive](/en/integrations/pipedrive)\n- [PrestaShop](/en/integrations/prestashop)\n- [Qapla'](/en/integrations/qapla)\n- [Salesforce](/en/integrations/salesforce)\n- [Semplisio](/en/integrations/semplisio)\n- [Sendcloud](/en/integrations/sendcloud)\n- [ShippyPro](/en/integrations/shippypro)\n- [Shopify](/en/integrations/shopify)\n- [Smarty](/en/integrations/smarty)\n- [Stripe](/en/integrations/stripe)\n- [Webhook](/en/integrations/webhook)\n- [WebinarJam](/en/integrations/webinarjam)\n- [WooCommerce](/en/integrations/woocommerce)\n- [WPNotif](/en/integrations/wpnotif)\n- [Zapier](/en/integrations/zapier)\n- [Go High Level](/en/integrations/gohighlevel)\n- [Zendesk](/en/integrations/zendesk)\n- [Zoho CRM](/en/integrations/zoho-crm)\n- [Zoho Marketing Automation](/en/integrations/zoho-marketing-automation)\n- [Zoom](/en/integrations/zoom)"},{"heading":"Use Cases","level":3,"text":"- [Instant Booking](/en/use-cases/instant-booking)\n- [Personalized Recommendations](/en/use-cases/personalized-itineraries)\n- [24/7 Customer Support](/en/use-cases/24-7-customer-support)\n- [Automated Upselling](/en/use-cases/automated-upselling)\n- [Real-time Updates](/en/use-cases/real-time-updates)\n- [Lead Capture & Nurture](/en/use-cases/lead-capture-nurture)\n- [Notifications & Alerts](/en/use-cases/notifications-alerts)\n- [Re-engagement & Winback](/en/use-cases/re-engagement-winback)\n- [Guided Decision Making](/en/use-cases/guided-decision-making)\n- [Document Delivery](/en/use-cases/document-delivery)\n- [Human Handoff & Routing](/en/use-cases/human-handoff-routing)\n- [Feedback & NPS Collection](/en/use-cases/feedback-nps-collection)\n- [Automotive](/en/use-cases/automotive)\n- [E-commerce](/en/use-cases/ecommerce)\n- [Real Estate](/en/use-cases/real-estate)\n- [Beauty & Fashion](/en/use-cases/beauty-fashion)\n- [Services B2B](/en/use-cases/services-b2b)\n- [E-commerce Holiday Promotions](/en/use-cases/ecommerce-holiday-promotions)\n- [E-commerce Lead Generation](/en/use-cases/ecommerce-lead-generation)\n- [E-commerce VIP List](/en/use-cases/ecommerce-vip-list)\n- [E-commerce Discount Reminders](/en/use-cases/ecommerce-discount-reminders)\n- [E-commerce Stock Alerts](/en/use-cases/ecommerce-stock-alerts)\n- [E-commerce Cart Recovery](/en/use-cases/ecommerce-cart-recovery)\n- [E-commerce Website Support](/en/use-cases/ecommerce-website-support)\n- [E-commerce FAQ Automation](/en/use-cases/ecommerce-faq-automation)\n- [E-commerce Transactional](/en/use-cases/ecommerce-transactional)\n- [Automotive Maintenance Packages](/en/use-cases/automotive-maintenance-packages)\n- [Automotive Lead Generation](/en/use-cases/automotive-lead-generation)\n- [Automotive Free Consultation](/en/use-cases/automotive-free-consultation)\n- [Automotive Personalized Offer](/en/use-cases/automotive-personalized-offer)\n- [Automotive Availability Notification](/en/use-cases/automotive-availability-notification)\n- [Automotive Quote Sending](/en/use-cases/automotive-quote-sending)\n- [Automotive Admin Support](/en/use-cases/automotive-admin-support)\n- [Automotive FAQ Automation](/en/use-cases/automotive-faq-automation)\n- [Automotive Product Recalls](/en/use-cases/automotive-product-recalls)\n- [Automotive Long Term Rental](/en/use-cases/automotive-long-term-rental)\n- [Healthcare Prevention Packages](/en/use-cases/healthcare-prevention-packages)\n- [Healthcare Personalized Consultations](/en/use-cases/healthcare-personalized-consultations)\n- [Healthcare Monthly Promotions](/en/use-cases/healthcare-monthly-promotions)\n- [Healthcare Family Packages](/en/use-cases/healthcare-family-packages)\n- [Healthcare Exam Reminders](/en/use-cases/healthcare-periodic-exam-reminders)\n- [Healthcare Review Requests](/en/use-cases/healthcare-review-requests)\n- [Healthcare Admin Contacts](/en/use-cases/healthcare-admin-contacts)\n- [Healthcare Report Pickup](/en/use-cases/healthcare-report-pickup)\n- [Healthcare Appointment Management](/en/use-cases/healthcare-appointment-management)\n- [Education Course Promotions](/en/use-cases/education-course-promotions)\n- [Education Lead Generation](/en/use-cases/education-lead-generation)\n- [Education Event & Webinar Promos](/en/use-cases/education-event-webinar-promos)\n- [Education Personalized Offers](/en/use-cases/education-personalized-offers)\n- [Education Enrollment Reminders](/en/use-cases/education-enrollment-reminders)\n- [Education Admin Support](/en/use-cases/education-admin-support)\n- [Education FAQ & Documents](/en/use-cases/education-faq-documents)\n- [Education Schedule Updates](/en/use-cases/education-schedule-updates)\n- [Wellness Promotions](/en/use-cases/wellness-promotions)\n- [Wellness Lead Generation](/en/use-cases/wellness-lead-generation)\n- [Wellness Referral Program](/en/use-cases/wellness-referral-program)\n- [Wellness Subscription Reminders](/en/use-cases/wellness-subscription-reminders)\n- [Wellness Review Requests](/en/use-cases/wellness-review-requests)\n- [Wellness Online Booking](/en/use-cases/wellness-online-booking)\n- [Wellness Multiservice Proposals](/en/use-cases/wellness-multiservice-proposals)\n- [Wellness QR Reception](/en/use-cases/wellness-qr-reception)\n- [Wellness Customer Clustering](/en/use-cases/wellness-customer-clustering)\n- [Beauty Promotions](/en/use-cases/beauty-promotions)\n- [Beauty Lead Generation](/en/use-cases/beauty-lead-generation)\n- [Beauty Catalog & Materials](/en/use-cases/beauty-catalog-materials)\n- [Beauty Quote Followup](/en/use-cases/beauty-quote-followup)\n- [Beauty Commercial Offers](/en/use-cases/beauty-commercial-offers)\n- [Beauty Cart & Orders](/en/use-cases/beauty-cart-orders)\n- [Beauty B2B Communication](/en/use-cases/beauty-b2b-communication)\n- [Beauty Chat Button](/en/use-cases/beauty-chat-button)\n- [Beauty FAQ Automation](/en/use-cases/beauty-faq-automation)\n- [Hospitality Promotions](/en/use-cases/hospitality-promotions)\n- [Hospitality Lead Generation](/en/use-cases/hospitality-lead-generation)\n- [Hospitality Catalogs](/en/use-cases/hospitality-catalogs)\n- [Hospitality Quote Followup](/en/use-cases/hospitality-quote-followup)\n- [Hospitality Review Requests](/en/use-cases/hospitality-review-requests)\n- [Hospitality Online Booking](/en/use-cases/hospitality-online-booking)\n- [Hospitality QR Reception](/en/use-cases/hospitality-qr-reception)\n- [Hospitality FAQ Automation](/en/use-cases/hospitality-faq-automation)\n- [Hospitality B2B Suppliers](/en/use-cases/hospitality-b2b-suppliers)\n- [Hospitality Reception Contact](/en/use-cases/hospitality-reception-contact)\n- [Food Event Promotion](/en/use-cases/food-event-promotion)\n- [Food Lead Generation](/en/use-cases/food-lead-generation)\n- [Food Menu & Offers](/en/use-cases/food-menu-offers)\n- [Food Digital Flyers](/en/use-cases/food-digital-flyers)\n- [Food Cart Recovery](/en/use-cases/food-cart-recovery)\n- [Food Reservations](/en/use-cases/food-reservations)\n- [Food Info & Contacts](/en/use-cases/food-info-contacts)\n- [Food QR In-Store](/en/use-cases/food-qr-instore)\n- [Food FAQ Automation](/en/use-cases/food-faq-automation)\n- [Real Estate Property Proposals](/en/use-cases/realestate-property-proposals)\n- [Real Estate Lead Generation](/en/use-cases/realestate-lead-generation)\n- [Real Estate Free Consultation](/en/use-cases/realestate-free-consultation)\n- [Real Estate Personalized Offers](/en/use-cases/realestate-personalized-offers)\n- [Real Estate Acquisition Campaigns](/en/use-cases/realestate-acquisition-campaigns)\n- [Real Estate Admin Support](/en/use-cases/realestate-admin-support)\n- [Real Estate FAQ Automation](/en/use-cases/realestate-faq-automation)\n- [Finance Promotions](/en/use-cases/finance-promotions)\n- [Finance Lead Generation](/en/use-cases/finance-lead-generation)\n- [Finance Info Materials](/en/use-cases/finance-info-materials)\n- [Finance Sales 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Infobip](/en/spoki-alternatives)\n- [Spoki vs Interakt](/en/spoki-alternatives)\n- [Spoki vs Kach.ai](/en/spoki-alternatives)\n- [Spoki vs Kaleyra](/en/spoki-alternatives)\n- [Spoki vs Keplero.ai](/en/spoki-alternatives)\n- [Spoki vs Kommo](/en/spoki-alternatives)\n- [Spoki vs KonvoAI](/en/spoki-alternatives)\n- [Spoki vs Landbot.io](/en/spoki-alternatives)\n- [Spoki vs Leadsales](/en/spoki-alternatives)\n- [Spoki vs lifedata.ai](/en/spoki-alternatives)\n- [Spoki vs Link](/en/spoki-alternatives)\n- [Spoki vs LiveConnect](/en/spoki-alternatives)\n- [Spoki vs Manychat](/en/spoki-alternatives)\n- [Spoki vs Mercately](/en/spoki-alternatives)\n- [Spoki vs Mercury](/en/spoki-alternatives)\n- [Spoki vs Messangi](/en/spoki-alternatives)\n- [Spoki vs MessengerPeople](/en/spoki-alternatives)\n- [Spoki vs Movidesk](/en/spoki-alternatives)\n- [Spoki vs MultiWasap](/en/spoki-alternatives)\n- [Spoki vs My](/en/spoki-alternatives)\n- [Spoki vs Omnichat](/en/spoki-alternatives)\n- [Spoki vs 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Zoko](/en/spoki-alternatives)"},{"heading":"Landing Pages","level":3,"text":"- [Book AI call](/en/book-ai-call)\n- [Contact](/en/contact)\n- [Registration](/en/landing-registration)\n- [Book a demo](/en/calendar)\n- [Register with social](/en/register-with-social)\n- [SMS registration](/en/sms-registration)\n- [Squeeze page](/en/squeeze)\n- [WhatsApp Simulator ADV](/en/whatsapp-simulator-adv)\n- [Spoki Voice customer care](/en/spoki-voice-customer-care)\n- [Spoki Voice lead qualification](/en/spoki-voice-lead-qualification)"},{"heading":"Contact & Legal","level":3,"text":"- **Company:** NextAI Srl\n- **Legal entity:** NextAI Srl\n- **VAT:** IT02717930743\n- **Registered address:** Viale Francia snc, 72019 San Vito dei Normanni (BR), Italy\n- **Email:** info@spoki.com\n- **Support email:** support@spoki.com\n- **Phone:** +39 351 54 95 135"},{"heading":"Social Profiles","level":3,"text":"- [Facebook](https://www.facebook.com/spokiapp)\n- [Instagram](https://www.instagram.com/spokiapp)\n- 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support","comparisonPage":"https://spoki.com/en/spoki-alternatives/charles"},{"competitor":"Sleekflow","summary":"Sleekflow is a social commerce platform; Spoki offers deeper WhatsApp API features and AI-powered automation","comparisonPage":"https://spoki.com/en/spoki-alternatives/sleekflow"},{"competitor":"Brevo","summary":"Brevo (ex-Sendinblue) focuses on email marketing with 20% open rates; Spoki delivers 98% open rates via WhatsApp","comparisonPage":"https://spoki.com/en/spoki-alternatives/brevo"},{"competitor":"Gupshup","summary":"Gupshup is developer-centric messaging API; Spoki is built for marketing/sales teams with AI-powered automation","comparisonPage":"https://spoki.com/en/spoki-alternatives/gupshup"},{"competitor":"Sinch","summary":"Sinch is a CPaaS platform requiring development; Spoki is a turnkey Customer Engagement Management solution","comparisonPage":"https://spoki.com/en/spoki-alternatives/sinch"},{"competitor":"Vonage","summary":"Vonage focuses on voice/video APIs; Spoki specializes in WhatsApp-first customer engagement with AI","comparisonPage":"https://spoki.com/en/spoki-alternatives/vonage"},{"competitor":"Textyess","summary":"Spoki and TextYess are both Italian-founded vendors, but Spoki is the category originator: Spoki brought conversational commerce on WhatsApp to Italy in 2021, and Spoki productized abandoned-cart recovery via WhatsApp on the Italian market in 2021 — years before TextYess entered the space. Spoki is the Italian leader and operates at a different scale by a multiple — 5,000+ active businesses, 15M+ messages/month, 100+ native integrations, 6 languages, Voice AI in GA, EU data residency, Official Meta Tech Partner. Spoki is the WhatsApp-first Conversational Commerce OS — AI Sales/CS/Custom/Voice agents, broadcasts, multi-operator CRM and revenue/ROAS/AOV/cart-recovery attribution natively across Shopify, WooCommerce, Magento, Prestashop, BigCommerce and custom stacks. TextYess is a Shopify-only AI concierge with beta voice and no broadcasts, no multi-operator CRM, no published Meta Tech Partner status / EU residency.","comparisonPage":"https://spoki.com/en/vs/textyess"}],"videos":[{"title":"How to create a chatbot in Whatsapp\n[with no coding skills]","url":"https://www.youtube.com/watch?v=ETZefUcazOA","description":"Today I'm showing you a very powerful Italian app with which to transform Whatsapp into a powerful sales tool and more."},{"title":"WhatsApp AI Agents: Complete Setup Guide","url":"https://www.youtube.com/@spikiofficial","duration":"8:23"},{"title":"How to Build Your First Automation Flow","url":"https://www.youtube.com/@spikiofficial","duration":"15:41"},{"title":"Boost Sales with WhatsApp Marketing","url":"https://www.youtube.com/@spikiofficial","duration":"10:05"}],"ai_opinion":{"title":"Discover what AI thinks about Spoki","subtitle":"Ask the leading AI models what they know about Spoki","prompt":"Tell me about Spoki (spoki.com), the WhatsApp Marketing platform with AI agents. What are its main features, benefits, and how can it help businesses grow?"}}}