# Spoki vs WATI

> WATI is a WhatsApp inbox + chatbot SMB tool with limited AI and limited integrations; Spoki is an AI-first Conversational Commerce OS with 19 dedicated AI features, 100+ native integrations and EU data residency.

Canonical URL: https://spoki.com/de/vs/wati

## TL;DR

- WATI — WhatsApp shared inbox and basic chatbots for SMB
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for WATI: SMB teams that want a fast WhatsApp shared inbox with lightweight keyword bots. For everything beyond that scope, Spoki wins.

## Wann Spoki wählen

- AI-first: Custom AI Agents, Sales AI Agent, Customer Service AI Agent, Voice AI — WATI AI is mostly FAQ
- Broadcast campaigns are a first-class primitive with segmentation, scheduling, A/B tests and reporting
- 100+ native integrations (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) — WATI relies on Zapier
- Unlimited operators on every plan — WATI charges per agent seat
- EU data residency and GDPR-native — WATI is India-based
- Transparent per-conversation pricing aligned with Meta Cloud API rates

## Wann WATI wählen

- Very low learning curve for a basic WhatsApp shared inbox
- Affordable entry plan for very small teams

## Vergleich

| Feature | Spoki | WATI |
| --- | --- | --- |
| Fokus | AI-first Conversational Commerce OS | WhatsApp shared inbox and basic chatbots for SMB |
| Primary channel | Official WhatsApp Business API (Meta BSP) | WhatsApp Business API |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | IT |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Tiered subscription by contacts + Twilio-style conversation fees |

## Preis

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**WATI** — Tiered subscription by contacts + Twilio-style conversation fees

## Migration von WATI zu Spoki

Spoki importiert Kontakte und Verlauf von WATI via CSV. Die WhatsApp-Nummernportierung läuft über den offiziellen Meta-Cloud-API-Prozess (~72h). Ein Onboarding-Spezialist begleitet die Migration.

## FAQ

### Kann ich meine Nummer behalten?

Ja, offizieller Meta-Prozess; Spoki übernimmt die Migration von WATI.

### Ist Spoki teurer als WATI?

Transparentes Pay-as-you-go inklusive AI Agents, CRM, Broadcast und Integrationen.

### Gibt es bei Spoki AI Agents?

Ja — Custom, Sales, Customer Service und Voice AI, trainiert auf Katalog und FAQs.

### DSGVO und EU-Datenresidenz?

Ja. EU-Unternehmen, DSGVO-nativ, italienischsprachiger Support.

## Mit einem Spezialisten sprechen

30-Min-Call buchen. Wir mappen WATI auf Spoki und quotieren die Migration.

[Buchen](/de/contact)