Create a Santa Bot in Under 10 Minutes: Holiday Automation to Boost Sales and Support

The future is conversational. The challenge? The spike in requests during the holidays.

During Black Friday, Cyber Monday, and Christmas, contacts increase exponentially. If you don’t answer immediately, you lose sales, trust, and your team’s precious time. The practical solution is a dedicated AI assistant: a Santa Bot that works 24/7, responds with a holiday tone, and manages critical info like shipping, returns, and product availability.

Why building a Santa Bot pays off

• Instant answers: The customer gets info in under a minute, even after hours.
• Reduce support load: Human agents only step in for complex cases.
• Better conversions: The bot guides the user to purchase, suggests alternatives, and checks availability.
• Speed of implementation: You can have an operating agent in under 10 minutes and refine it in an hour.

Quick Guide: Create Your Santa Bot (Step-by-Step)

Follow these practical steps to launch a custom AI assistant with Spoki.

1. Open the AI section in Spoki
Go to AI and click on “New Agent” → “Text Agent” → “Custom Agent”.

2. Generate or write the prompt
Use the built-in generator to create a base prompt. Ask for the prompt in your desired language (e.g., English) to ensure the agent responds correctly. The prompt is a draft: customize it with tone, goals, and rules. For the Santa Bot, set a friendly, warm, and professional tone (e.g., “Ho ho ho, welcome!”).

3. Define personality and rules
Indicate the mandatory opening message, limitations (don’t invent info, don’t confirm payments without real data), and when to escalate to a human agent. Set the model temperature: low for precise answers, higher for persuasive dialogue.

4. Upload the Knowledge Base
Insert vital URLs (shipping policy, returns, FAQs) or upload documents. The agent learns directly from those pages, so you don’t have to teach it everything manually. Result: accurate answers based on your business rules.
Save hours of data entry: let the AI read your shipping page and answer customers with the right info.

5. Connect integrations
Connect Shopify, PrestaShop, WooCommerce, or a custom webhook to check real-time product availability. This way, the bot can say if an item is in stock or recommend alternatives.

6. Set automatic answers and variables
Configure default messages (e.g., “Ho ho ho, I’m looking for the perfect gift!”) and dynamic variables like username, email, or order status for personalized responses.

7. Test in the Playground
Try the bot with real questions: product search, returns, and delivery times. Practical example: ask for a mobile phone without internet like a “Nokia 3210”. If the model isn’t available, the bot will suggest alternatives and check stock via integration.

8. Activate and monitor
Save as a draft, refine, and then activate the Santa Bot. You can have multiple agents active simultaneously for sales, support, and lead generation.

Details That Matter: Knowledge Base and Integrations

• The Knowledge Base isn’t optional: it’s your assistant’s brain. By uploading policy URLs or FAQs, the bot responds with updated data consistent with your company. This avoids wrong answers and reduces manual tickets.
• Integrations allow for business-critical answers: confirming product availability, estimating real delivery times, and even starting processes (e.g., return management via WhatsApp). Don’t ask the customer to wait: give immediate contextual information.

Practical Example

A user asks for a gift for a 12-year-old and suggests a Nokia 3210. The Santa Bot:

1. Responds with a holiday tone (“Ho ho ho, I’m your festive assistant”).
2. Checks the Knowledge Base for return and shipping policies and communicates them clearly.
3. Verifies via integration if the requested model is available; if not, proposes alternatives and reassures about delivery times.

Why This Approach Makes the Difference

• Improves Customer Experience: Precise answers, consistent tone, and 24/7 availability create trust.
• Reduces stress on the team: Staff intervenes only when needed.
• Increases conversions: The bot acts as a sales consultant, not just an automated FAQ.

Golden Rules for a Reliable Agent

• Don’t invent information: If data is missing, the bot asks to escalate to a human agent.
• Use the Knowledge Base as the single source of truth for policies and processes.
• Monitor performance and update prompts and content based on real cases.

Conclusion

There are no excuses: you can have an operational Christmas AI assistant in under 10 minutes. Configure the personality, upload the Knowledge Base, connect your eCommerce, and test in the Playground. The result? Happier customers, less stressed teams, and more sales during the most important time of the year.

Try Spoki today or speak with one of our partners to create your custom Santa Bot. Put your holiday sales on autopilot and focus your energy where it really counts.