With Spoki’s new Forms automate data collection on WhatsApp

Spoki innovates again and launches one of the most anticipated features: the new WhatsApp Forms, inspired by Meta’s WhatsApp Flow. A revolution for companies that want to simplify data collection and customer preferences automatically and naturally, right in the WhatsApp chat.

What are Spoki’s WhatsApp forms?

Spoki Forms are interactive forms that you can integrate within WhatsApp conversations. Using WhatsApp Flow technology, the user receives the form directly in the chat and can fill it out without ever leaving the application. Each form field is presented in sequence, making the experience simple, uncluttered, and intuitive.

A new mode of conversation with customers

Unlike traditional web or email forms, Forms keep communication in the context of chat. This allows users to respond more naturally and immediately, so as to limit the risk of abandonment and improve the completion rate .

Advantages of Forms on WhatsApp

Integrating Spoki’s new Forms into your WhatsApp streams offers many benefits:

• Increased engagement: the user interacts with the form as if talking to an operator.
• Zero friction: no external links, logins or redirects needed. Everything happens in the chat.
• Total automation: forms can be inserted anywhere in the Spoki automation flow.
• Structured data: responses are saved in dynamic fields and can be viewed and managed in the Spoki platform.

How to use WhatsApp Forms in your Spoki streams.

WhatsApp forms are ideal for a great many scenarios. Here are some practical examples:

Lead Generation

Create a form to collect first name, last name, email, phone or any other useful information for your sales team. The contact fills everything out quickly, without leaving the WhatsApp chat.

Audience segmentation

With Forms, you can ask users about their preferences or level of interest in certain products or services. This allows you to create precise segmentations and send personalized communications.

Conversational automations

Incorporate forms into your automated flows. For example, after a service request or during onboarding, you can collect data neatly and immediately, improving user experience and operational efficiency.

Why use Spoki’s Forms?

Forms on WhatsApp represent the future of communication between brands and users: fast, intuitive, integrated, and barrier-free. With Spoki, you finally have a powerful tool for collecting data, profiling contacts and creating automated flows, all within the world’s most widely used messaging platform.