How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

With Spoki's new Forms automate data collection on WhatsApp

Q: What is Spoki?

**Spoki** is a comprehensive **WhatsApp Business API platform** that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.\n\nWith Spoki, you can:\n\n• **Automate communications**: Send automated messages, create chatbots, and set up intelligent workflows\n\n• **Manage customer support**: Multi-operator team management with ticketing system and conversation routing\n\n• **Increase sales**: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp\n\n• **Marketing campaigns**: Send bulk messages to thousands of contacts with personalized templates\n\n• **AI-powered features**: Leverage artificial intelligence to automate responses and qualify leads 24/7\n\n• **Integrate with your tools**: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools\n\nSpoki is an **official Meta Tech Partner**, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

9 May 2025

Updated on 21 March 2026

2 min read

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Spoki innovates again and launches one of the most anticipated features: the new WhatsApp Forms, inspired by Meta’s WhatsApp Flow. A revolution for companies that want to simplify data collection and customer preferences automatically and naturally, right in the WhatsApp chat.

What are Spoki’s WhatsApp forms?

Spoki Forms are interactive forms that you can integrate within WhatsApp conversations. Using WhatsApp Flow technology, the user receives the form directly in the chat and can fill it out without ever leaving the application. Each form field is presented in sequence, making the experience simple, uncluttered, and intuitive.

A new mode of conversation with customers

Unlike traditional web or email forms, Forms keep communication in the context of chat. This allows users to respond more naturally and immediately, so as to limit the risk of abandonment and improve the completion rate .

Advantages of Forms on WhatsApp

Integrating Spoki’s new Forms into your WhatsApp streams offers many benefits:

Increased engagement: the user interacts with the form as if talking to an operator.
Zero friction: no external links, logins or redirects needed. Everything happens in the chat.
Total automation: forms can be inserted anywhere in the Spoki automation flow.
Structured data: responses are saved in dynamic fields and can be viewed and managed in the Spoki platform.

How to use WhatsApp Forms in your Spoki streams.

WhatsApp forms are ideal for a great many scenarios. Here are some practical examples:

Lead Generation

Create a form to collect first name, last name, email, phone or any other useful information for your sales team. The contact fills everything out quickly, without leaving the WhatsApp chat.

Audience segmentation

With Forms, you can ask users about their preferences or level of interest in certain products or services. This allows you to create precise segmentations and send personalized communications.

Conversational automations

Incorporate forms into your automated flows. For example, after a service request or during onboarding, you can collect data neatly and immediately, improving user experience and operational efficiency.

Why use Spoki’s Forms?

Forms on WhatsApp represent the future of communication between brands and users: fast, intuitive, integrated, and barrier-free. With Spoki, you finally have a powerful tool for collecting data, profiling contacts and creating automated flows, all within the world’s most widely used messaging platform.

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

With Spoki’s new Forms automate data collection on WhatsApp

What are Spoki’s WhatsApp forms?

A new mode of conversation with customers

Advantages of Forms on WhatsApp