How to integrate Facebook ADS forms with WhatsApp

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How to integrate Facebook ADS forms with WhatsApp

If you operate in the world of social advertising, this article is for you: with Spoki you can send a WhatsApp message to the user who has just filled out your Lead form on Facebook!

How many times have you activated lead generation campaigns on Facebook, and after a few days, the interested users had completely forgotten about your offer? Or how many times have you sent welcome emails to new customers that were never opened?

Now imagine intercepting the user on Facebook and sending them information instantly on WhatsApp, this way you can move the customer to a “less noisy” channel and keep their attention high on your content!

In this email, I will briefly show you how you can implement this strategy through the integration between Spoki and Facebook ADS using Zapier.

Step 1: Create the campaign on Facebook

Create your lead generation campaign on Facebook. Set the goal and create your form. Enter the contact fields you deem appropriate.

N.B. remember to request the user’s phone number, otherwise you will not be able to send them a WhatsApp message.

Step 2: Create the zap on Zapier

After setting up and publishing the Facebook ADS form, open Zapier.


Select the Facebook ADS form as the Trigger, and then select the event Trigger, which in this case will be New Lead. Proceed with the configuration by selecting the Facebook account, the contact form you created in the acquisition campaign, and perform a test to make sure everything is working correctly.

How to integrate Facebook ADS forms with WhatsApp

Proceed with the configuration by selecting the Facebook account, the contact form you created in the acquisition campaign, and perform a test to make sure everything works correctly.

How to integrate Facebook ADS forms with WhatsApp

Now, all that’s left is to select the tool that will allow you to send the WhatsApp message, that is Spoki.

How to integrate Facebook ADS forms with WhatsApp

Choose the action that should start following the trigger, i.e. “Start Automation”.

How to integrate Facebook ADS forms with WhatsApp

Step 3: Create the automation on Spoki

Now open the Spoki platform.
Create a new automation and select as a Start Step: Zapier.
The system will automatically generate an identification code for the automation called Automation ID. Copy the code and close the window.

Select the template, i.e., the text message, that you intend to send to the user who filled out the Facebook form.

How to integrate Facebook ADS forms with WhatsApp

Step 4: Enter the Spoki automation ID on Zapier

On Zapier, paste the code you previously saved inside the ID Standard Message field. Once you have entered all the data, activate the zap.

How to integrate Facebook ADS forms with WhatsApp

Quick tip: test all modules and Zaps before going live to immediately catch any errors or typos.

Once you’ve tested everything, you can publish your campaign!
Each time a customer fills out the Facebook form, they will receive a WhatsApp message on their personal number.

Before you ask why this might be a useful choice, let me ask you a question: how many unread emails do you have in your inbox?
A lot, right?
Well, that’s why you should opt for a more effective communication channel, like WhatsApp.

Discover our platform and boost your communication!

Do you want to integrate WhatsApp Marketing into your business?

Start with a free account on  Spoki and start your first campaigns with 5 € of included credit.

Or contact us to build your winning strategy together. We are waiting for you!

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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