{"meta":{"page":"blog/how-to-send-an-automatic-reminder-message-on-whatsapp","language":"en","url":"https://spoki.com/en/blog/how-to-send-an-automatic-reminder-message-on-whatsapp","generated_at":"2026-04-18T20:30:40.046Z","formats":{"html":"https://spoki.com/en/blog/how-to-send-an-automatic-reminder-message-on-whatsapp","markdown":"https://spoki.com/en/blog/how-to-send-an-automatic-reminder-message-on-whatsapp.md","json":"https://spoki.com/en/blog/how-to-send-an-automatic-reminder-message-on-whatsapp.json","xml":"https://spoki.com/en/blog/how-to-send-an-automatic-reminder-message-on-whatsapp.xml"}},"content":{"title":"How to send an automatic reminder message on WhatsApp","sections":[{"heading":"How to send an automatic reminder message on WhatsApp","level":1,"text":"**Author:** Spoki | **Published:** 9/1/2022\n\n*One of the most requested and used features of the Spoki platform is sending a reminder message to customers on WhatsApp. To implement this automation, you need to use “condition on date and time” as the automation trigger. Through this functionality, it is possible to create an automation that automatically sends a reminder message to the customer at a […]*\n\n---\n\nOne of the most requested and used features of the [Spoki](http://www.spoki.it/?utm_source=instagram&utm_medium=organic&utm_id=instagram-linkinbio&utm_campaign=instagram-linkinbio&utm_content=nurturing-no-sanbox-email01&utm_term=spoki) platform is sending a reminder message to customers on WhatsApp.\n\nTo implement this automation, you need to use “**condition on date and time**” as the automation trigger. Through this functionality, it is possible to create an automation that **automatically sends a reminder message to the customer** at a specific **date and time** **indicated in a dynamic field created ad hoc in the contact’s profile.**\n\nFor all activities that manage appointments, courses, deadlines, installments, etc., this feature proves useful, if not essential, for communicating or reminding about an event a few minutes, hours, or days before it occurs.\n\nFor example: a customer has signed up for a webinar. **Five minutes before it starts, you can automatically send them a reminder message**, reminding them of the upcoming webinar and providing a link to directly access the course.\n\nThe same applies to insurance companies, medical practices, those operating in the beauty sector, and those who sell online courses.\n\nReminding about the upcoming event increases the participation rate and consequently the conversion.\n\nLet’s see specifically how to create automation based on “**Condition on Date and Time**“.\n\nEmails play a very significant role in the strategy, yet **only 20% of recipients open them.** This figure, 20%, tells us that **it is no longer possible to use only email as a means of communication with our customers for successful communication.**"},{"heading":"Step 1: Create dynamic field on Spoki","level":2,"text":"Create the dynamic field: in the “Dynamic fields” section **create a new dynamic field** by clicking on the “New” button at the top; enter the name and type of the field, selecting the entry **“Date and Time**” from the drop-down menu.\n\nSelect “**ON**” to show the field in the “Contact details” section."},{"heading":"Step 2: Create automation on Spoki and send the WhatsApp message","level":2,"text":"Create the automation: in the “Automations” section, click on “New” at the top right.\n\nSelect the “**Condition on Date and Time**” mode from “**Add start step**”.\n\nOnce the trigger is selected, set the condition on the dynamic field (is, before, after) and the reference dynamic field.\n\nIn our case, we will set the dynamic field that refers to the start of the Webinar and then we will set the condition, i.e. how long before or after we plan to send the message to the recipient. In our case, **we will send the reminder message 10 minutes before** the start of the webinar as shown in the image below.\n\nAfter setting the conditions described above, select the template pre-approved by WhatsApp.\n\nIn this way, all users registered for an event, webinar, course, or near a deadline will **receive a reminder message shortly before a certain event occurs**. Alternatively, you can send a WhatsApp message to request post-event feedback or request a review.\n\nThe open rate of messages received on **WhatsApp** is **about 100 percent** and allows the recipient to be reminded and incentivized to participate thus increasing customer engagement.\n\nMoreover, using this condition as the start of an automation will minimize human effort, saving the entire team time and energy."},{"heading":"**Do you want to integrate WhatsApp Marketing into your business?**","level":3,"text":"Start with a free account on ** Spoki** and start your first campaigns with 5 € of included credit.\n\n[Try free](https://spoki.it/en/landing-registration/?utm_source=instagram&utm_medium=organic&utm_campaign=instagram-linkinbio&utm_id=instagram-linkinbio&utm_content=nurturing-no-sanbox-email01&utm_term=spoki)\n\nOr contact us to build your winning strategy together. We are waiting for you!\n\n[Book the Call](https://spoki.it/en/landing-screening-calendly/?utm_source=instagram&utm_medium=organic&utm_campaign=instagram-linkinbio&utm_id=instagram-linkinbio&utm_content=nurturing-no-sanbox-email01&utm_term=spoki)"},{"heading":"Categories","level":3,"text":"- Blog-en"},{"heading":"Tags","level":3,"text":"- Beauty, Spa & Salon\n- Customer Experience\n- Medical & Health\n- WhatsApp Marketing\n\n---"},{"heading":"About Spoki","level":2,"text":"Use Spoki's simple, fast and intuitive platform to drive conversions, automate tasks and grow your business."},{"heading":"Solutions","level":3,"text":"- Marketing\n- Sales\n- Customer Care\n- Developers"},{"heading":"Special Programs","level":3,"text":"- Agencies\n- Affiliation\n- Reseller\n- Start up"},{"heading":"Quick Links","level":3,"text":"- [Features](https://spoki.com/en/features)\n- [Pricing](https://spoki.com/en/pricing)\n- [About](https://spoki.com/en/about)\n- [FAQ](https://spoki.com/en/faq)\n- [Blog](https://spoki.com/en/blog)\n- [Case Studies](https://spoki.com/en/case-studies)\n- [Integrations](https://spoki.com/en/integrations)\n\n© 2026 Spoki. All rights reserved."}]}}