Intelligent automation as a strategic lever for enterprises

Intelligent automation, which combines advanced technologies such as artificial intelligence (AI), machine learning (ML) and robotic process automation (RPA), is revolutionizing the way companies operate. These solutions make it possible to automate not only repetitive tasks, but also more complex tasks, directly impacting productivity, cost reduction and customer service quality.

Organizations adopting these technologies are seeing tangible benefits in speed, accuracy and decision-making ability.

How intelligent automation generates concrete value for business

According to research conducted by Forrester Consulting on behalf of SS&C Blue Prism, companies that implement intelligent automation achieve concrete results: increased productivity, reduced compliance costs, higher employee satisfaction and improved internal processes.

A case in point is a company that, as a result of adopting these solutions, achieved a net present value of $53.4 million in just three years. This shows how automation is not just a technological support, but a true strategic asset.

Concrete impact in the health sector as well

The notoriously complex and regulated healthcare sector is benefiting significantly from intelligent automation. One organization reported savings of more than $140 million, while another was able to recoup $43 million by automating staff overtime management during the pandemic emergency.

These cases confirm that smart technologies can generate value not only in economic terms, but also in service quality and staff well-being.

Key technologies driving the evolution of automation

Advanced tools such as OCR (optical character recognition) and process orchestration platforms, such as SS&C Blue Prism’s Chorus, are at the heart of this transformation.

They enable automatic extraction of data from documents, management of millions of daily transactions and complete supervision of operational flows. The result is a drastic reduction in errors, greater transparency and optimization of the business ecosystem.

Policy recommendations for effective adoption of automation

To successfully adopt intelligent automation, it is not enough to implement the technology: it is essential to plan a strategic approach and promote cultural change.

Involving employees, choosing technologies best suited to the organization’s needs and monitoring the impact of solutions are essential steps. In addition, the figure of the “citizen builder”-a non-technical but involved and proactive employee-can become a key accelerator in spreading the culture of innovation within the company.

Conclusion: a competitive advantage that redefines the future of work

Intelligent automation is emerging as a real strategic differentiator for companies that want to remain competitive in a rapidly changing market.

It is no longer just about improving processes; it is about rethinking the way people work, create value and compete. The companies that can seize this opportunity today will be the ones driving change tomorrow.

Source | AINEWS