{"meta":{"page":"blog/post-shipment-marketing-and-whatsapp-the-advantages-of-integrating-spoki-and-qapla","language":"en","url":"https://spoki.com/en/blog/post-shipment-marketing-and-whatsapp-the-advantages-of-integrating-spoki-and-qapla","generated_at":"2026-04-18T18:46:33.913Z","formats":{"html":"https://spoki.com/en/blog/post-shipment-marketing-and-whatsapp-the-advantages-of-integrating-spoki-and-qapla","markdown":"https://spoki.com/en/blog/post-shipment-marketing-and-whatsapp-the-advantages-of-integrating-spoki-and-qapla.md","json":"https://spoki.com/en/blog/post-shipment-marketing-and-whatsapp-the-advantages-of-integrating-spoki-and-qapla.json","xml":"https://spoki.com/en/blog/post-shipment-marketing-and-whatsapp-the-advantages-of-integrating-spoki-and-qapla.xml"}},"content":{"title":"Post-Shipment Marketing and WhatsApp: the advantages of integrating Spoki and Qapla","sections":[{"heading":"Post-Shipment Marketing and WhatsApp: the advantages of integrating Spoki and Qapla","level":1,"text":"**Author:** Spoki | **Published:** 6/24/2024\n\n*Post-shipment marketing is a crucial phase for any eCommerce business aiming to build customer loyalty and increase sales. One of the most effective strategies in this context is the use of WhatsApp to send tracking updates and promotions for new purchases. What is Post-Shipment Marketing and why is it important Post-shipment marketing refers to all communication and marketing activities […]*\n\n---\n\n**Post-shipment marketing** is a crucial phase for any eCommerce business aiming to build customer loyalty and increase sales. One of the most effective strategies in this context is the use of **WhatsApp** to send tracking updates and promotions for new purchases."},{"heading":"**What is Post-Shipment Marketing and why is it important**","level":2,"text":"**Post-shipment marketing** refers to all communication and marketing activities that a company carries out after an order has been shipped. This phase is crucial because:\n\n- **Increase customer satisfaction**: Informing customers about the status of their shipment in real time reduces anxiety and increases trust.\n\n- **Create loyalty opportunities**: A positive shipping experience can turn a one-time buyer into a loyal customer.\n\n- **Generate new sales**: Targeted offers and promotions sent after purchase can encourage further purchases. Hyper-personalization now makes it possible to create specific communications for each user and thus increase their effectiveness (for example, by including suggested items based on their history).\n\nIn a competitive context such as eCommerce, focusing on the **Delivery Experience** is essential to stand out and build lasting relationships with customers."},{"heading":"**Post-Shipment Marketing and Conversational Marketing for a winning strategy**","level":2,"text":"**Conversational marketing** uses messaging platforms to interact directly with customers in a personalized and real-time manner. Integrating this strategy with **post-shipment marketing** offers numerous advantages:\n\n- **Direct communication**: Respond to customer inquiries in real-time through platforms like WhatsApp.\n\n- **Personalization**: Use shipping data to send personalized messages, increasing the relevance of communications.\n\n- **Automation**: Thanks to tools such as **Spoki** and** Qapla’**, you can automate the sending of messages, saving time and resources dedicated to your Customer Care.\n\nThis combination allows you to maintain continuous contact with customers, improving their overall experience and increasing the chances of future conversions."},{"heading":"**What are the advantages of using Whatsapp during the delivery phase?**","level":2,"text":"The **integration between Spoki and **[**Qapla’**](https://www.qapla.it/?utm_source=organic&utm_medium=menu&utm_campaign=nurturing-no-sanbox&utm_id=menu&utm_content=nurturing-no-sanbox-email01&utm_term=spoki) allows you to use **WhatsApp** during the delivery phase to notify customers about updates to their shipments. The merchant can decide for which shipment status to automatically send WhatsApp messages, which typically include the order reference, status, and link to the personalized tracking page on Qapla’. \n\nIt is possible to start a message in reference to: \n\n- Order dispatched\n\n- In transit\n\n- In delivery\n\n- Delivery attempt failed\n\n- Exception\n\n- Collection point\n\n- Delivered\n\nThe use of WhatsApp at this stage offers numerous advantages:"},{"heading":"**1. High opening rate**","level":3,"text":"WhatsApp messages have an **open rate of over 90%**, much higher than emails. This means that your updates and promotions (contained in the tracking page) will be seen almost immediately by customers."},{"heading":"**2. Immediate communication**","level":3,"text":"WhatsApp allows you to send real-time notifications, informing customers about the status of their shipment in a timely manner. This reduces anxiety and improves customer satisfaction."},{"heading":"**3. Interaction and support**","level":3,"text":"WhatsApp allows for two-way interaction, allowing customers to respond directly to messages. This facilitates the management of support requests and improves customer service."},{"heading":"**4. Campaign Customization**","level":3,"text":"Thanks to **Qapla’** and **Spoki**, companies can create highly customized** Marketing** **Post-Shipping** campaigns, optimizing conversions and loyalty.** Qapla’ has the most powerful **[**post-shipping marketing**](https://www.qapla.it/marketing-post-spedizione/?utm_source=organic&utm_medium=menu&utm_campaign=nurturing-no-sanbox&utm_id=menu&utm_content=nurturing-no-sanbox-email01&utm_term=spoki)** editor on the market**: in just a few clicks, using drag&drop, you can start from +50 ready-made templates and insert your own creations, external solutions, tracked links, etc."},{"heading":"**5. Automation and efficiency**","level":3,"text":"Thanks to the**integration between Qapla’ and** **Spoki**, it’s possible to automate sending messages on WhatsApp, reducing the manual workload. Keeping customers informed about the status of their shipments also significantly reduces requests to Customer Care, indicated by the acronym W.I.S.M.O. (*Where is My Order?*): **calls received decrease by 54%**, according to Qapla’ data."},{"heading":"**Conclusions**","level":2,"text":"The integration between **Spoki** and **Qapla’** represents a powerful combination for **post-shipment marketing**. It improves communication with customers, increases the open rate of communications, reduces customer service costs, and increases upselling and cross-selling opportunities. In a competitive market, offering an **Delivery Experience** can make the difference between a casual customer and a loyal customer."},{"heading":"**Try the integration between Spoki and Qapla’ now**","level":2,"text":"Discover how the integration between **Spoki** and **Qapla’** can revolutionize your post-shipping marketing and significantly improve your customers’ satisfaction. **Start now** and take your eCommerce business to new levels of success!\n\n[**I’m ready to go!**](https://www.qapla.it/prenota-una-demo/?utm_source=organic&utm_medium=menu&utm_campaign=nurturing-no-sanbox&utm_id=menu&utm_content=nurturing-no-sanbox-email01&utm_term=spoki)"},{"heading":"**Do you want to integrate WhatsApp Marketing into your business? **","level":2,"text":"Start with a free account on ** Spoki** and start your first campaigns with **5€ of included credit**.\n\n[Try free](https://spoki.it/en/landing-registration/?utm_source=organic&utm_medium=menu&utm_campaign=nurturing-no-sanbox&utm_id=menu&utm_content=nurturing-no-sanbox-email01&utm_term=spoki)"},{"heading":"Categories","level":3,"text":"- Blog-en"},{"heading":"Tags","level":3,"text":"- Conversational Commerce\n- Customer Experience\n- Qapla\n- Shopping & Retail\n- WhatsApp Marketing\n\n---"},{"heading":"About Spoki","level":2,"text":"Use Spoki's simple, fast and intuitive platform to drive conversions, automate tasks and grow your business."},{"heading":"Solutions","level":3,"text":"- Marketing\n- Sales\n- Customer Care\n- Developers"},{"heading":"Special Programs","level":3,"text":"- Agencies\n- Affiliation\n- Reseller\n- Start up"},{"heading":"Quick Links","level":3,"text":"- [Features](https://spoki.com/en/features)\n- [Pricing](https://spoki.com/en/pricing)\n- [About](https://spoki.com/en/about)\n- [FAQ](https://spoki.com/en/faq)\n- [Blog](https://spoki.com/en/blog)\n- [Case Studies](https://spoki.com/en/case-studies)\n- [Integrations](https://spoki.com/en/integrations)\n\n© 2026 Spoki. All rights reserved."}]}}