Spoki becomes multichannel: not only WhatsApp but also SMS messages

Spoki takes an important step toward increasingly effective and reliable communication. In fact, our platform is enriched with a new strategic channel: the SMS. This evolution makes Spoki a platform multichannel, capable of providing broader coverage and even more robust communication.

Thanks to the work of our developer department we will soon activate a new feature in the automation panel: the tick Send SMS. This simple but powerful update will allow to integrate the sending of SMS messages within the normal automated flows, always keeping WhatsApp as the priority channel.

How it works

In concrete terms, the feature allows you to choose, for each automation step, whether to send a message via WhatsApp or SMS. In this way, if the trigger is an event on an external platform, you can decide to directly send an SMS message to your contact, without having to go through WhatsApp.

It is an operational freedom that expands communication possibilities and increases work efficiency. An additional advantage arises in cases when, due to any technical glitch or a temporary unavailability of the Meta platform, sending the WhatsApp messages is not successful.

In these scenarios, the SMS option is an immediate and secure solution: in case of WhatsApp sending errors, the system automatically triggers alternative delivery of the message. Through the classic Short Message Service, the end user will always receive the information, without interruption.

You will also be able to schedule low-cost massive SMS campaigns.

The customer speaks, Spoki listens

This integration is the result of actively listening to the needs of professionals and companies that have relied on us and of a constant focus on service reliability. In a context where timeliness and continuity of communication are essential, equipping Spoki with the channel SMS means offering greater service flexibility.

Not only that, but also more robust coverage, as Spoki’s multichannel approach is a valuable aid in not losing contact with customers. Especially in cases where there is no WhatsApp service or for numbers not compatible with this channel.

No longer just WhatsApp, but a system that also integrates SMS messages into a single platform, maintaining ease of management, operational consistency and continuity in communication.

Do you want to be among the first to test Spoki’s multichannel feature? Then follow us to stay updated and learn about the upcoming release date of this new feature.