{"meta":{"page":"blog/spoki-presenta-la-nuova-funzionalita-sentiment-analysis-entra-nel-cuore-delle-conversazioni","language":"en","url":"https://spoki.com/en/blog/spoki-presenta-la-nuova-funzionalita-sentiment-analysis-entra-nel-cuore-delle-conversazioni","generated_at":"2026-04-18T18:45:40.173Z","formats":{"html":"https://spoki.com/en/blog/spoki-presenta-la-nuova-funzionalita-sentiment-analysis-entra-nel-cuore-delle-conversazioni","markdown":"https://spoki.com/en/blog/spoki-presenta-la-nuova-funzionalita-sentiment-analysis-entra-nel-cuore-delle-conversazioni.md","json":"https://spoki.com/en/blog/spoki-presenta-la-nuova-funzionalita-sentiment-analysis-entra-nel-cuore-delle-conversazioni.json","xml":"https://spoki.com/en/blog/spoki-presenta-la-nuova-funzionalita-sentiment-analysis-entra-nel-cuore-delle-conversazioni.xml"}},"content":{"title":"Spoki unveils new Sentiment Analysis feature: get to the “heart” of conversations","sections":[{"heading":"Spoki unveils new Sentiment Analysis feature: get to the “heart” of conversations","level":1,"text":"**Author:** Spoki | **Published:** 8/6/2025\n\n*With Spoki’s latest update, we analyze not only what your customers write, but how they say it. With built-in Sentiment Analysis, you can understand in real time the tone of each message-positive, neutral, negative, etc.-and turn feedback into sales opportunities. Always keep a pulse on the mood of your customers Don’t miss a single nuance! With Sentiment Analysis you […]*\n\n---\n\nWith Spoki’s latest update, we analyze not only **what** your customers write, but **how** they say it. With built-in Sentiment Analysis, you can understand in real time the tone of each message-positive, neutral, negative, etc.-and turn feedback into sales opportunities."},{"heading":"Always keep a pulse on the mood of your customers","level":2,"text":"Don’t miss a single nuance! With Sentiment Analysis you can:\n\n- **Identify** messages with negative sentiment **right away** to take quick action on any critical issues.\n\n- **Valuing positive feedback**, celebrating successes and building your audience’s confidence.\n\n- **Monitor** sentiment **trends** over time to catch trends and anticipate all needs."},{"heading":"Spoki continues to evolve with artificial intelligence","level":2,"text":"We listen to your feedback to offer you smarter and smarter tools. With Sentiment Analysis you can generate optimized responses on customer tone in one click, ensuring personalized and impactful interactions.\n\nWe look forward to learning how you will leverage the new Sentiment Analysis to elevate your customer care and take your campaigns to the next level. Get started now!"},{"heading":"Categories","level":3,"text":"- Blog-en"},{"heading":"Tags","level":3,"text":"- AI & Automation\n\n---"},{"heading":"About Spoki","level":2,"text":"Use Spoki's simple, fast and intuitive platform to drive conversions, automate tasks and grow your business."},{"heading":"Solutions","level":3,"text":"- Marketing\n- Sales\n- Customer Care\n- Developers"},{"heading":"Special Programs","level":3,"text":"- Agencies\n- Affiliation\n- Reseller\n- Start up"},{"heading":"Quick Links","level":3,"text":"- [Features](https://spoki.com/en/features)\n- [Pricing](https://spoki.com/en/pricing)\n- [About](https://spoki.com/en/about)\n- [FAQ](https://spoki.com/en/faq)\n- [Blog](https://spoki.com/en/blog)\n- [Case Studies](https://spoki.com/en/case-studies)\n- [Integrations](https://spoki.com/en/integrations)\n\n© 2026 Spoki. All rights reserved."}]}}