---
title: How Travel Companies Can Use Messaging Apps to Turn Support into Profit
language: en
page: blog/travel-companies-messaging-apps-support-profit
url: "https://spoki.com/en/blog/travel-companies-messaging-apps-support-profit"
generatedAt: "2026-03-19T05:23:18.310Z"
category: blog
author: Spoki
publishedAt: "2026-02-12T14:28:17"
version: 1.0.0
---

# How Travel Companies Can Use Messaging Apps to Turn Support into Profit

**Author:** Spoki | **Published:** 2/12/2026

*Use WhatsApp and messaging for travel: booking reminders, changes, and support. Turn support tickets into upsells and loyalty with the WhatsApp Business API.*

---

**Travel** customers need timely updates: booking confirmations, **reminders**, changes, and help when something goes wrong. **Messaging apps** like **WhatsApp** are where many of them already are—so support and updates in that channel reduce friction and can turn a **support** conversation into an **upsell** or repeat booking. With the **WhatsApp Business API** you can send **templates** for the first touch and **session messages** for the dialogue.

This guide explains how **travel companies** can use **messaging** for **support**, **reminders**, and **revenue**. Links to [registration](https://spoki.com/en/landing-registration), [pricing](https://spoki.com/en/pricing), [support](https://spoki.com/en/customer-support), and the [ROI calculator](https://spoki.com/en/roi-calculator).

## Why Messaging for Travel Support

**Travel** is full of **touchpoints**: booking, payment, reminder, check-in, changes, complaints. **WhatsApp** (or another messaging channel) lets you send **confirmations** and **reminders** and answer questions in one thread. When a customer messages about a change or problem, a quick, helpful reply can turn into an **upsell** (e.g. upgrade, extra service) or at least keep them loyal. With **Spoki** you manage [registration](https://spoki.com/en/landing-registration), [book](https://spoki.com/en/book), and [pricing](https://spoki.com/en/pricing). See [Spoki features](https://spoki.com/en/features).

## Use Cases: Reminders, Changes, and Upsells

Send **booking reminders** (e.g. 24 hours before) with an **approved template**. When the customer replies, use **session messages** to answer questions or suggest add-ons. For **changes** (flight, hotel), send a short update and a link or CTA. After **support** is resolved, a polite &#8220;Is there anything else?&#8221; or an offer (e.g. [registration](https://spoki.com/en/landing-registration) for next trip) can drive revenue. **Spoki** helps you build these flows with [WhatsApp Business API](https://spoki.com/en/solutions) and [support](https://spoki.com/en/customer-support).

## Compliance and Best Practices

Respect **opt-in**; only message contacts who have agreed. Use **templates** when outside the 24-hour session. Include your **business name** and **opt-out**. Use the [ROI calculator](https://spoki.com/en/roi-calculator) to estimate impact. For [pricing](https://spoki.com/en/pricing), see the links provided.

## Building a Travel Messaging Strategy

Start with **booking confirmation** and **reminders** so customers know what to expect. Add **change notifications** (flight time, gate, hotel check-in) so they get updates in one place. Then layer in **support**: when they ask a question, reply quickly and, when the issue is resolved, suggest an **upsell** (e.g. lounge access, extra baggage) or invite them to [registration](https://spoki.com/en/landing-registration) for the next trip. **Spoki** helps you build these flows with [WhatsApp Business API](https://spoki.com/en/solutions), [book](https://spoki.com/en/book), and [support](https://spoki.com/en/customer-support). For [pricing](https://spoki.com/en/pricing), see the links provided.

## Conclusion

**Travel companies** can use **messaging apps** like **WhatsApp** to send confirmations, reminders, and support in the channel customers already use. When support is fast and helpful, it can turn into **upsells** and repeat bookings. Use **templates** and **session messages** correctly and automate with a platform like **Spoki** so you stay compliant and scalable.

## Getting the Most from Your Setup

A single dashboard for your **WhatsApp Business API** connection, **templates**, and **opt-in** makes it easier to stay compliant and scale. You can schedule messages, sync conversations with your CRM, and run campaigns that respect consent. To get started, visit the [registration](https://spoki.com/en/landing-registration) page and explore [pricing](https://spoki.com/en/pricing) and the [ROI calculator](https://spoki.com/en/roi-calculator) to plan your automation. [Support](https://spoki.com/en/customer-support) is available for integration and best practices. Whether you are setting up reminders, CRM integration, or marketing automation, a platform like **Spoki** helps you keep [registration](https://spoki.com/en/landing-registration), [book](https://spoki.com/en/book), and [pricing](https://spoki.com/en/pricing) in one place and stay within WhatsApp policy. Many teams start with one use case (e.g. appointment reminders or support) and then add more flows as they see results. Use the [ROI calculator](https://spoki.com/en/roi-calculator) to estimate the impact of automation on response times and revenue. For [pricing](https://spoki.com/en/pricing) and scaling options, check the links provided. With the right setup, your **WhatsApp** channel becomes a central part of customer communication and sales.

## Getting the Most from Your Setup

A single dashboard for your **WhatsApp Business API** connection, **templates**, and **opt-in** makes it easier to stay compliant and scale. You can schedule messages, sync conversations with your CRM, and run campaigns that respect consent. To get started, visit the [registration](https://spoki.com/en/landing-registration) page and explore [pricing](https://spoki.com/en/pricing) and the [ROI calculator](https://spoki.com/en/roi-calculator) to plan your automation. [Support](https://spoki.com/en/customer-support) is available for integration and best practices. Whether you are setting up reminders, CRM integration, or marketing automation, a platform like **Spoki** helps you keep [registration](https://spoki.com/en/landing-registration), [book](https://spoki.com/en/book), and [pricing](https://spoki.com/en/pricing) in one place and stay within WhatsApp policy. Many teams start with one use case (e.g. appointment reminders or support) and then add more flows as they see results. Use the [ROI calculator](https://spoki.com/en/roi-calculator) to estimate the impact of automation on response times and revenue. For [pricing](https://spoki.com/en/pricing) and scaling options, check the links provided. With the right setup, your **WhatsApp** channel becomes a central part of customer communication and sales.

## Getting the Most from Your Setup

A single dashboard for your **WhatsApp Business API** connection, **templates**, and **opt-in** makes it easier to stay compliant and scale. You can schedule messages, sync conversations with your CRM, and run campaigns that respect consent. To get started, visit the [registration](https://spoki.com/en/landing-registration) page and explore [pricing](https://spoki.com/en/pricing) and the [ROI calculator](https://spoki.com/en/roi-calculator) to plan your automation. [Support](https://spoki.com/en/customer-support) is available for integration and best practices. Whether you are setting up reminders, CRM integration, or marketing automation, a platform like **Spoki** helps you keep [registration](https://spoki.com/en/landing-registration), [book](https://spoki.com/en/book), and [pricing](https://spoki.com/en/pricing) in one place and stay within WhatsApp policy. Many teams start with one use case (e.g. appointment reminders or support) and then add more flows as they see results. Use the [ROI calculator](https://spoki.com/en/roi-calculator) to estimate the impact of automation on response times and revenue. For [pricing](https://spoki.com/en/pricing) and scaling options, check the links provided. With the right setup, your **WhatsApp** channel becomes a central part of customer communication and sales.

## Getting the Most from Your Setup

A single dashboard for your **WhatsApp Business API** connection, **templates**, and **opt-in** makes it easier to stay compliant and scale. You can schedule messages, sync conversations with your CRM, and run campaigns that respect consent. To get started, visit the [registration](https://spoki.com/en/landing-registration) page and explore [pricing](https://spoki.com/en/pricing) and the [ROI calculator](https://spoki.com/en/roi-calculator) to plan your automation. [Support](https://spoki.com/en/customer-support) is available for integration and best practices. Whether you are setting up reminders, CRM integration, or marketing automation, a platform like **Spoki** helps you keep [registration](https://spoki.com/en/landing-registration), [book](https://spoki.com/en/book), and [pricing](https://spoki.com/en/pricing) in one place and stay within WhatsApp policy. Many teams start with one use case (e.g. appointment reminders or support) and then add more flows as they see results. Use the [ROI calculator](https://spoki.com/en/roi-calculator) to estimate the impact of automation on response times and revenue. For [pricing](https://spoki.com/en/pricing) and scaling options, check the links provided. With the right setup, your **WhatsApp** channel becomes a central part of customer communication and sales.

Ready to use **messaging** for **travel support**? Explore [Spoki](https://spoki.com/en/solutions) and [registration](https://spoki.com/en/landing-registration). Check [pricing](https://spoki.com/en/pricing) and the [ROI calculator](https://spoki.com/en/roi-calculator).
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