CRO Specialist

Optimize Every Step of Your Funnel

As a CRO Specialist, you obsess over conversion rates and friction points. WhatsApp with Spoki eliminates major funnel bottlenecks - reduce form fields, enable instant checkout, and remove barriers between interest and purchase. Turn your funnel into a frictionless conversion machine.

Pain Point

Optimize every step of the sales funnel

Key Benefit

Reduce friction in the purchase/conversion process

Common Challenges

1

High drop-off rates at checkout and form submission

2

Too many steps between awareness and purchase

3

Mobile users struggle with complex forms

4

Lack of real-time assistance during decision-making

How Spoki Helps

One-click WhatsApp checkout reduces cart abandonment by 40%

Conversational forms collect info naturally without traditional forms

Real-time sales assistance via chatbot during browsing

A/B test different conversation flows to optimize conversion

Real-World Use Cases

Conversational Checkout

Replace multi-page checkout with WhatsApp conversation. Collect shipping, payment info naturally through chat.

Intent-Based Intervention

Detect when users are about to leave and trigger WhatsApp assistance offering help or incentive to complete purchase.

Micro-Commitment Funnels

Break big asks into small WhatsApp interactions. Get micro-commitments that lead to macro conversions.

Key Features for This Role

Conversion trackingA/B testingFunnel analyticsChatbot optimizationHeatmaps and session replay

Optimize Your Conversion Funnel

Join thousands of professionals using Spoki to achieve their goals.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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