Customer Success / Support

Resolve Tickets Faster, Delight More Customers

As a Customer Success or Support professional, response time is everything. WhatsApp with Spoki gives you multi-operator inbox, smart routing, saved replies, and customer history - everything you need to resolve issues quickly while delivering exceptional service at scale.

Pain Point

Reduce ticket resolution times

Key Benefit

Multi-operator management of a single WhatsApp number

Common Challenges

1

Customers waiting hours or days for email responses

2

Support team using personal numbers creating chaos

3

No visibility into team workload and performance

4

Losing conversation history when team members leave

How Spoki Helps

Entire support team manages one WhatsApp number together

Automatic ticket assignment and intelligent routing

Full conversation history accessible to all team members

Saved replies and knowledge base for consistent, fast responses

Real-World Use Cases

24/7 First-Line Support

AI chatbot handles common questions automatically. Escalates complex issues to human agents seamlessly.

VIP Customer Support

Give premium customers direct WhatsApp access to dedicated account managers for white-glove service.

Proactive Support

Monitor product usage and reach out proactively when customers might need help, before they contact you.

Key Features for This Role

Multi-operator inboxTicket managementSaved repliesTeam performance analyticsCustomer history

Transform Your Customer Support

Join thousands of professionals using Spoki to achieve their goals.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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WhatsApp for Customer Success / Support | Spoki