E-commerce Manager

Recover Carts and Boost Repeat Purchases

As an E-commerce Manager, abandoned carts and one-time buyers are leaving money on the table. WhatsApp with Spoki turns these lost opportunities into revenue. Send timely cart recovery messages, personalized recommendations, and exclusive offers directly to customers' most-used app.

Pain Point

Recover abandoned carts and increase repeat purchases

Key Benefit

WhatsApp push notifications for carts and promotions

Common Challenges

1

70% cart abandonment rate with no effective recovery strategy

2

Email recovery messages lost in spam or ignored

3

Difficulty re-engaging one-time buyers for repeat purchases

4

No direct channel to communicate time-sensitive offers

How Spoki Helps

Recover 25-35% of abandoned carts with WhatsApp reminders

Send order confirmations, shipping updates via WhatsApp automatically

Re-engage customers with personalized product recommendations

Flash sales and VIP offers delivered with 98% open rate

Real-World Use Cases

Smart Cart Recovery

Send personalized cart abandonment messages with product images, incentives, and one-click checkout links.

Post-Purchase Upsell

After delivery confirmation, suggest complementary products based on purchase history via WhatsApp chatbot.

VIP Customer Program

Create an exclusive WhatsApp group for top customers with early access to sales, special discounts, and personalized service.

Key Features for This Role

E-commerce platform integrationsAbandoned cart automationOrder tracking notificationsProduct catalog on WhatsAppPayment links

Increase Your E-commerce Revenue

Join thousands of professionals using Spoki to achieve their goals.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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WhatsApp for E-commerce Manager | Spoki