{"meta":{"page":"case-studies","language":"en","url":"https://spoki.com/en/case-studies","generated_at":"2026-04-18T22:19:57.098Z","formats":{"html":"https://spoki.com/en/case-studies","markdown":"https://spoki.com/en/case-studies.md","json":"https://spoki.com/en/case-studies.json","xml":"https://spoki.com/en/case-studies.xml"}},"content":{"title":"Case Studies","sections":[{"heading":"Case Studies","level":1,"text":"Discover how businesses succeed with Spoki"},{"heading":"Articles","level":2,"text":""},{"heading":"Caleffi eCommerce","level":3,"text":"How Caleffi eCommerce boosted conversions by 65% with conversational marketing 270% Engagement growth +65% Conversions increase +32% Sales increase INTRODUCTION About Caleffi eCommerce is an Italian leader in home fashion. The company recorded a 57M Euro turnover in 2024. It operates exclusively in the Italian market. THE PROBLEM Addressing low conversions despite high traffic Caleffi […]\n\n[Read more](https://spoki.com/en/case-studies/caleffi-ecommerce-whatsapp-marketing-case-study-2)"},{"heading":"Accademia OMS","level":3,"text":"Accademia OMS generated €95,000 in revenue with a 100x ROI using Spoki flows and AI €95,000 Revenue generated 100x ROI on WhatsApp channel 1,100+ New e-learning subscribers INTRODUCTION Accademia OMS is an Italian education provider in the medical field. The company uses WhatsApp-based educational marketing to make learning more accessible, engaging, and continuous. Its goal […]\n\n[Read more](https://spoki.com/en/case-studies/accademia-oms-whatsapp-marketing-case-study)"},{"heading":"Spoki – ActiveCampaign Partnership: How to Automate Your Business and Accelerate Results","level":3,"text":"Spoki is the first Conversational Marketing solution that transforms the way companies communicate with their customers by integrating WhatsApp into their business. In 2023, Spoki recorded a 230% increase in revenue, with a YoY growth of X3. In an increasingly dynamic and competitive environment, communication must be as personal, direct, and authentic as possible, with the aim of creating lasting and valuable relationships with your customers. In this sense, Spoki positions […]\n\n[Read more](https://spoki.com/en/case-studies/spoki-activecampaign-partnership-how-to-automate-your-business-and-accelerate-results-2)"},{"heading":"How to Get More Sales in the Jewelry Sector Thanks to WhatsApp with Spoki","level":3,"text":"Context In a hyper-competitive and low-differentiation sector such as jewelry, Luca Barra stands out for the elegance of its steel jewelry, marketed through the company website and a vast network of retailers across the country. Seeking a more effective and personal communication approach, Luca Barra chooses Spoki to leverage WhatsApp as the main communication channel […]\n\n[Read more](https://spoki.com/en/case-studies/how-to-get-more-sales-in-the-jewelry-sector-thanks-to-whatsapp-with-spoki-2)"},{"heading":"Improving the customer experience during the purchase phase with WhatsApp and Spoki: The Case of Mirco Gasparotto","level":3,"text":"Context Mirco Gasparotto is a company specialized in selling training courses for entrepreneurs and professionals wishing to improve their professional skills. In a market saturated with communications, the company recognized the need to adopt innovative tools to increase the effectiveness of its communications and improve the customer experience. Spoki has proven to be the perfect […]\n\n[Read more](https://spoki.com/en/case-studies/improving-the-customer-experience-during-the-purchase-phase-with-whatsapp-and-spoki-the-case-of-mirco-gasparotto-2)"},{"heading":"Case Study – Mister Lavaggio","level":3,"text":"Mister Lavaggio: How to Achieve Excellence in Car Eco-Washing with WhatsApp and Spoki Context Mister Lavaggio, a pioneer in the home car eco-wash franchising in Italy, with a network of over 200 franchisees, faced the challenge of improving communication efficiency and reducing the rate of unpaid installments. The collaboration with Spoki and the use of […]\n\n[Read more](https://spoki.com/en/case-studies/case-study-mister-lavaggio-2)"},{"heading":"How Banango Solutions achieved immediate response times with WhatsApp","level":3,"text":"How Banango Solutions achieved immediate response times with WhatsApp 10/10 Customer satisfaction score 98% Response Rate 20K Messages managed in 6 months INTRODUCTION About Banango Solutions SL is an e-commerce and logistics company specializing in on-demand purchases. They centralize the buying, warehousing, and shipping process for goods moving between the Iberian Peninsula and the Canary […]\n\n[Read more](https://spoki.com/en/case-studies/whatsapp-automation-ecommerce-case-study)"},{"heading":"How I.C.O.N. D2 Boosted Online Sales with WhatsApp Marketing Thanks to Spoki","level":3,"text":"About I.C.O.N. D2 I.C.O.N. D2 is a leading Spanish eCommerce in the beauty and personal care sector, specializing in professional hair products (I.C.O.N.) and natural cosmetics like Sublime Oils. The Challenge With business growth […]\n\n[Read more](https://spoki.com/en/case-studies/icon-d2-whatsapp-sales-success)"},{"heading":"Unipegaso Online University: E-Learning Success with WhatsApp and Spoki","level":3,"text":"Unipegaso Online University optimizes communication with Spoki and WhatsApp for a better student experience.\n\n[Read more](https://spoki.com/en/case-studies/unipegaso-whatsapp-elearning-success)"},{"heading":"How Horizon Agency Boosted Drive-to-Store for an Optical Brand with WhatsApp and Spoki","level":3,"text":"Horizon enhanced client communication and optimized store presence for an optical brand using Spoki and WhatsApp.\n\n[Read more](https://spoki.com/en/case-studies/horizon-drive-to-store-whatsapp)"},{"heading":"Spoki – Partnership with ActiveCampaign: Automate Your Business and Accelerate Results","level":3,"text":"Spoki is the leading Conversational Marketing solution that transforms business communication with customers by integrating WhatsApp.\n\n[Read more](https://spoki.com/en/case-studies/spoki-activecampaign-partnership)"},{"heading":"Case Study | Innovating in the Automotive Sector by Increasing Revenue by 30% with an Investment of Only €150 in Spoki","level":3,"text":"In a dynamic sector like automotive, the Stellantis Pulzoni – Antonelli dealership aims to improve contact management, flexibility…\n\n[Read more](https://spoki.com/en/case-studies/innovate-automotive-sector-revenue-30)"},{"heading":"Enhancing Customer Experience with WhatsApp and Spoki: The Mirco Gasparotto Case","level":3,"text":"Mirco Gasparotto is a company specializing in selling training courses for entrepreneurs and professionals looking to enhance their prof…\n\n[Read more](https://spoki.com/en/case-studies/enhancing-customer-experience-whatsapp)"},{"heading":"How to Double Your Revenue with WhatsApp and Spoki in Financial Consulting: The Case of San Giovanni Srls","level":3,"text":"San Giovanni Srls optimizes communication with Spoki and WhatsApp, enhancing customer experience and doubling revenue.\n\n[Read more](https://spoki.com/en/case-studies/double-revenue-whatsapp-spoki)"},{"heading":"How Spoki and WhatsApp Made Caraci Sicily Food’s Customer Service Ultra Efficient","level":3,"text":"Caraci Sicily Food, the e-commerce for pistachio lovers, is a Sicilian company founded in Bronte, active since 2017. It sells high-quality local products…\n\n[Read more](https://spoki.com/en/case-studies/spoki-whatsapp-caraci-customer-service)"},{"heading":"Case Study – Mister Lavaggio","level":3,"text":"Mister Lavaggio: How to Achieve Excellence in Eco-Friendly Car Washing with WhatsApp and Spoki. Context: Mister Lavaggio, a pioneer in the…\n\n[Read more](https://spoki.com/en/case-studies/mister-lavaggio-whatsapp-case-study)"},{"heading":"Spoki and ActiveCampaign: Automate Your Business and Accelerate Results","level":3,"text":"Spoki is the first Conversational Marketing solution transforming business communication by integrating WhatsApp. In 2023, Spoki increased revenue…\n\n[Read more](https://spoki.com/en/case-studies/spoki-activecampaign-automate-business)"},{"heading":"How UVEMA improved Service Continuity with automations","level":3,"text":"A Veterinary Telemedicine Case Study About UVEMA UVEMA is the leading veterinary telemedicine platform in Spain, operating 24/7, 365 days a year. The company works with a B2B2C model, partnering with: Their mission is clear:Guarantee high-quality care continuity, regardless of time, channel, or demand volume. In veterinary healthcare, responsiveness isn’t optional. It’s part of the […]\n\n[Read more](https://spoki.com/en/case-studies/how-uvema-improved-service-continuity-with-automations)"},{"heading":"How I.C.O.N. D2 Increased Online Sales with WhatsApp Marketing Using Spoki","level":3,"text":"About I.C.O.N. I.C.O.N. D2 is a leading Spanish beauty and personal care eCommerce, specialized in professional haircare products (ICON) and 100% natural skincare brands such as Sublime Oils. With a strong digital-first approach, I.C.O.N. combines expert online advice with a multichannel marketing strategy to deliver a premium customer experience across Spain and the Balearic Islands. […]\n\n[Read more](https://spoki.com/en/case-studies/how-to-increase-ecommerce-sales-with-whatsapp)"},{"heading":"Reental: Automation and Proximity in Digital Real Estate Investment","level":3,"text":"Reental is the leading platform for the tokenization of real estate projects, combining the solidity of real assets with the liquidity and accessibility of blockchain. Since 2021, it has tokenized more than 100 projects worth over 80 million dollars across 4 continents, establishing itself as a European leader in assets under management and a pioneer […]\n\n[Read more](https://spoki.com/en/case-studies/reental-spoki-automatizacion-whatsapp-inmobiliario)"},{"heading":"Bauzaar case study: +15% conversions with Spoki and increased customer loyalty","level":3,"text":"In the Italian pet care market, Bauzaar is not just an e-commerce store: it is a community of pet lovers that puts people (and their pets) at the center. To grow sustainably, the brand has combined Connectif (data and flow orchestration) and Spoki (messaging on WhatsApp), building personalized experiences along the entire journey, with relevant messages sent at the right time. Goals Strategy […]\n\n[Read more](https://spoki.com/en/case-studies/bauzaar-case-study-15-conversions-with-spoki-and-increased-customer-loyalty)"},{"heading":"The Doppelgänger Case Study: with Spoki +30% average receipt and ROAS X30.5","level":3,"text":"In the landscape of Italian fashion retail, Doppelgänger confirms a reality dynamic and attentive to innovation, with an omnichannel model that unites over 100 boutiques single-brand on territory nationwide and e-commerce international. The desire to strengthen relationships with customers and to optimize the flows of sales, both online and offline, has pushed the brand to […]\n\n[Read more](https://spoki.com/en/case-studies/doppelganger-case-study)"},{"heading":"Etna Digital Academy case study: +300% sales and ROAS of X2,600 with Spoki and WhatsApp in the beauty industry","level":3,"text":"Context Etna Digital Academy is an academy founded by Davide Faranda (co-founder), a digital advertising expert, specializing in training on digital marketing and dealing with e-commerce at 360°. In addition to training professionals, the academy also runs its own e-commerce of beauty products, which makes it an interesting case study for the implementation of new marketing technologies, […]\n\n[Read more](https://spoki.com/en/case-studies/etna-digital-academy-case-study)"},{"heading":"Case Study Fisiopharm & Cream – Mediterranean Creatives: how to get ROAS X10 with Spoki and WhatsApp","level":3,"text":"Context Fisiopharm is a company that has been active for more than 20 years in the field of wellness and sleep quality, founded by Pietro Napoletano, a promoter of the culture of good rest. The company stands out for offering integrated and personalized sleep systems, with an approach that considers good sleep as a conscious choice, essential for […]\n\n[Read more](https://spoki.com/en/case-studies/case-study-fisiopharm-cream)"},{"heading":"Digital Mood case study: how to achieve +60% ROI through the synergy of Spoki, Klaviyo and Influencer Marketing","level":3,"text":"Context Digital Mood, a digital marketing agency, is following Mirror Clothing Store, a fashion store for women with e-commerce, in the brand’s online advertising strategy. With a thorough digital design and constant measurement of the performance of the brand, Digital Mood proposed the activation of Spoki to the client for a marketing activity targeted. In fact, Mirror Clothing faced the problem of […]\n\n[Read more](https://spoki.com/en/case-studies/digital-mood-case-study)"},{"heading":"Yoyomove Case Study: Optimizing Customer Service with Spoki and Aimage’s Artificial Intelligence","level":3,"text":"Is it possible to improve online customer service and achieve a significant increase in conversions with an automated communication solution? Absolutely yes, even in competitive sectors such as mobility and long-term rental. Yoyomove, an innovative startup specializing in mobility solutions, has achieved exceptional results thanks to the integration of Spoki, WhatsApp and Aimage into its corporate communication system. Customer Overview […]\n\n[Read more](https://spoki.com/en/case-studies/yoyomove-case-study)"},{"heading":"How Promotora Novacasa Revolutionized the Real Estate Sector with Spoki, WhatsApp, and ActiveCampaign","level":3,"text":"Context Promotora Novacasa is a company active in the real estate sector with over 50 years of experience and more than 4,000 homes built between Panama and Spain. The company promotes residential properties and is recognized for the quality and reliability of its constructions. However, in recent years, it has found it difficult to maintain high open […]\n\n[Read more](https://spoki.com/en/case-studies/promotora-novacasa-case-study)"},{"heading":"Apulia Hotel Increases Conversion Rate by 4.5% on 30 million Turnover thanks to Spoki and ActiveCampaign","level":3,"text":"Context Apulia Hotel is a luxury hotel chain located in central-southern Italy, with 16 properties including villages, residences and premium hotels, distributed between Rome and Palermo. With an annual turnover of approximately 30 million euros and over 950 seasonal employees, Apulia Hotel welcomes approximately 30,000 guests each year. The chain has set itself the goal […]\n\n[Read more](https://spoki.com/en/case-studies/apulia-hotel-increases-conversion-rate-by-4-5-on-30-million-turnover-thanks-to-spoki-and-activecampaign)"},{"heading":"How Hotel Camping Amedeo Optimized Marketing and Customer Care with Spoki","level":3,"text":"Context Camping Amedeo, a company operating in the accommodation sector, aimed to improve communication with potential customers and optimize customer service during their stay. The collaboration with Spoki and the adoption of WhatsApp as the main communication channel represented a significant turning point towards achieving business objectives. The Challenge The main challenge was to contact potential customers […]\n\n[Read more](https://spoki.com/en/case-studies/how-hotel-camping-amedeo-optimized-marketing-and-customer-care-with-spoki)"},{"heading":"How Agency Horizon Boosted Drive-to-Store for a Well-Known Optics Brand with WhatsApp and Spoki","level":3,"text":"Context Agency Horizon Comunicazione aimed to improve communication with its clients and to optimize the presence in physical stores of a well-known Optics Brand. The collaboration with Spoki and the adoption of WhatsApp as the main communication channel represented a significant turning point for achieving business objectives. This change has allowed the company to strengthen the relationship with customers, ensuring […]\n\n[Read more](https://spoki.com/en/case-studies/how-agency-horizon-boosted-drive-to-store-for-a-well-known-optics-brand-with-whatsapp-and-spoki)"},{"heading":"Case Study | Quiz Patente & Guida e Vai: How to Achieve ROAS X25 Thanks to Spoki, ActiveCampaign, and WhatsApp","level":3,"text":"Context Guida e Vai, the Italian leader in driving school services with a network of over 500 affiliates, aimed to improve communication with a young target audience and to optimize the recovery of lost users. The collaboration with Spoki and the adoption of WhatsApp as the primary communication channel represented a significant step towards achieving business objectives. Case study The […]\n\n[Read more](https://spoki.com/en/case-studies/case-study-quiz-patente-guida-e-vai-how-to-achieve-roas-x25-thanks-to-spoki-activecampaign-and-whatsapp)"},{"heading":"Quiz Patente & Guida e Vai: How to Achieve ROAS X25 Thanks to Spoki, ActiveCampaign, and WhatsApp","level":3,"text":"Context Guida e Vai, the Italian leader in driving school services with a network of over 500 affiliates, aimed to improve communication with a young target audience and to optimize the recovery of lost users. The collaboration with Spoki and the adoption of WhatsApp as the primary communication channel represented a significant step towards achieving business objectives. Case study The […]\n\n[Read more](https://spoki.com/en/case-studies/quiz-patente-guida-e-vai-how-to-achieve-roas-x25-thanks-to-spoki-activecampaign-and-whatsapp)"},{"heading":"Case Study | How to Innovate the Automotive Sector by Increasing Turnover by 30% with an Investment in Spoki of Only €150","level":3,"text":"Context In a dynamic sector such as automotive, the Stellantis Pulzoni – Antonelli dealership wants to improve contact management, flexibility in customer requests, and reduce operator downtime. Together with DNA Creative, an official Spoki partner agency, they searched for and then found an innovative solution to overcome these challenges. Its name? WhatsApp with Spoki, through […]\n\n[Read more](https://spoki.com/en/case-studies/case-study-how-to-innovate-the-automotive-sector-by-increasing-turnover-by-30-with-an-investment-in-spoki-of-only-e150)"},{"heading":"Case Study | Spoki and WhatsApp Also Star in Healthcare with the Maria Rosaria Specialized Clinic","level":3,"text":"Context In a sector as delicate and complex as healthcare, optimizing processes and improving communication with patients is a constant challenge. Maria Rosaria Nursing Home, led by General Director Luca Empireo, has embarked on a digital transformation path to address these challenges, focusing on the integration of WhatsApp through Spoki. This change has led to tangible results […]\n\n[Read more](https://spoki.com/en/case-studies/case-study-spoki-and-whatsapp-also-star-in-healthcare-with-the-maria-rosaria-specialized-clinic)"},{"heading":"Case Study | From Contacts to Contracts: How Baboop SPA has Renewed the Insurance Sector with Spoki and WhatsApp, Achieving a Turnover of +18%","level":3,"text":"Context The insurance sector, known for its competitiveness and complexity, is finding a new direction towards efficiency and innovation with Baboop SPA, an insurance broker that offers personalized policies for dogs and cats. With solutions covering veterinary expenses, surgery, legal protection, and liability, they aim to be the point of reference for those seeking insurance tailored […]\n\n[Read more](https://spoki.com/en/case-studies/case-study-from-contacts-to-contracts-how-baboop-spa-has-renewed-the-insurance-sector-with-spoki-and-whatsapp-achieving-a-turnover-of-18)"},{"heading":"How to Get 2X Your Revenue with WhatsApp and Spoki in the Financial Consulting Sector: The San Giovanni Srls Case","level":3,"text":"Context San Giovanni Srls is the leading Italian company in the field of econometric appraisals for the control of banking activities, renowned for the quality and professionalism of the services offered in the financial consulting sector. In order to optimize its communication strategy and improve the customer experience along the Customer Journey, the company has […]\n\n[Read more](https://spoki.com/en/case-studies/how-to-get-2x-your-revenue-with-whatsapp-and-spoki-in-the-financial-consulting-sector-the-san-giovanni-srls-case)"},{"heading":"Unipegaso Online University creates a successful model of on-demand e-learning with WhatsApp and Spoki","level":3,"text":"Context Unipegaso Online University, part of the Multiversity group, a leader in the Education sector in Italy, sought to optimize its omnichannel communication strategy to improve the student experience throughout the Customer Journey. In this context, it turned to Spoki to leverage WhatsApp as a native touchpoint, in order to optimize lead nurturing and sales […]\n\n[Read more](https://spoki.com/en/case-studies/unipegaso-online-university-creates-a-successful-model-of-on-demand-e-learning-with-whatsapp-and-spoki)"},{"heading":"How Spoki and WhatsApp have made Caraci Sicily Food’s Customer Care super efficient","level":3,"text":"Context Caraci Sicily Food, the e-commerce reserved for true Pistachio lovers, is a Sicilian company founded in Bronte, Italy, active since 2017. It markets local products of the highest quality all over the world. The company needed to improve its customer care, providing more accurate customer support, especially during peak seasons when incoming calls reach […]\n\n[Read more](https://spoki.com/en/case-studies/how-spoki-and-whatsapp-have-made-caraci-sicily-foods-customer-care-super-efficient)"},{"heading":"TuaCar renews the automotive market with Spoki and WhatsApp: +30% sales and +25% recovered customers","level":3,"text":"Context TuaCar, Italy’s leading car sales brokerage, has revolutionized its sales approach by partnering with Spoki. Its core business is offering warranties, insurance services, and financing to individuals selling or buying their vehicles, providing the benefits of a true dealership. The goal was to optimize sales funnels and increase conversions using WhatsApp with Spoki, thus […]\n\n[Read more](https://spoki.com/en/case-studies/tuacar-renews-the-automotive-market-with-spoki-and-whatsapp-30-sales-and-25-recovered-customers)"},{"heading":"More bookings with WhatsApp advertising: Studio Professionale Vassallo achieves +34% appointments thanks to Spoki","level":3,"text":"Increase bookings, optimize appointment management, improve customer support: here’s how Spoki’s WhatsApp Marketing can help the professional services sector, with a versatile solution adaptable to various fields. An example is the Studio Vassallo of Salerno, the largest dental center in Campania, which stands out for its recognized quality in service and technological innovation. Through the integration of WhatsApp with […]\n\n[Read more](https://spoki.com/en/case-studies/more-bookings-with-whatsapp-advertising-studio-professionale-vassallo-achieves-34-appointments-thanks-to-spoki-2)"},{"heading":"Mine Perfume Lab Revolutionizes Perfume Sales Thanks to Spoki: +730 Orders and €43,000 with ROAS x11 during Singles Day and Black Week","level":3,"text":"Perfumes, craftsmanship and Made in Italy: the company Mine Perfume Lab is known for the production of handmade artisanal perfumes, one at a time and at the time of order, with natural fragrances and ingredients that guarantee the highest persistence.  The Ecommerce Consulting Group agency, an official partner of Spoki, worked with Mine Perfume Lab to create an alternative touchpoint […]\n\n[Read more](https://spoki.com/en/case-studies/mine-perfume-lab-revolutionizes-perfume-sales-thanks-to-spoki-730-orders-and-e43000-with-roas-x11-during-singles-day-and-black-week)"},{"heading":"Case Study | Investing €14,000 to Obtain €300,000 in Turnover Through Spoki: The Case of the Oltresole Food E-commerce","level":3,"text":"Is it possible to reach an annual turnover of €300,000 with +3,600 active orders? Absolutely yes, even in saturated and hyper-competitive markets such as organic agricultural products where Oltresole.com operates, an e-commerce specialized in the sale of organic food products, founded in 2017. The company focuses on the distribution of products ideal for vegan, raw food and gluten-free diets. Particular attention […]\n\n[Read more](https://spoki.com/en/case-studies/case-study-investing-e14000-to-obtain-e300000-in-turnover-through-spoki-the-case-of-the-oltresole-food-e-commerce)"},{"heading":"50k€ Sales with 400€ invested on Spoki: The Case of the Sublime Clothing Ecommerce and the Secret Key Agency","level":3,"text":"“A fronte di una spesa di 413 € abbiamo ottenuto ordini per un valore complessivo di 51.891 €, pari ad un X125 di ROI“: ecco il risultato entusiasmante dell’integrazione di Spoki nella strategia di marketing di Sublime Shoes, ecommerce di calzature al femminile che dal 2019 collabora proficuamente con l’agenzia partner ufficiale di Spoki Secret Key – […]\n\n[Read more](https://spoki.com/en/case-studies/50ke-sales-with-400e-invested-on-spoki-the-case-of-the-sublime-clothing-ecommerce-and-the-secret-key-agency)\n\n\n---"},{"heading":"About Spoki","level":2,"text":"Use Spoki's simple, fast and intuitive platform to drive conversions, automate tasks and grow your business."},{"heading":"Solutions","level":3,"text":"- Marketing\n- Sales\n- Customer Care\n- Developers"},{"heading":"Special Programs","level":3,"text":"- Agencies\n- Affiliation\n- Reseller\n- Start up"},{"heading":"Quick Links","level":3,"text":"- [Features](https://spoki.com/en/features)\n- [Pricing](https://spoki.com/en/pricing)\n- [About](https://spoki.com/en/about)\n- [FAQ](https://spoki.com/en/faq)\n- [Blog](https://spoki.com/en/blog)\n- [Case Studies](https://spoki.com/en/case-studies)\n- [Integrations](https://spoki.com/en/integrations)\n\n© 2026 Spoki. All rights reserved."}]}}