{"meta":{"page":"case-studies/eforum-true-one-whatsapp-case-study","language":"en","url":"https://spoki.com/en/case-studies/eforum-true-one-whatsapp-case-study","generated_at":"2026-04-28T09:57:51.009Z","formats":{"html":"https://spoki.com/en/case-studies/eforum-true-one-whatsapp-case-study","markdown":"https://spoki.com/en/case-studies/eforum-true-one-whatsapp-case-study.md","json":"https://spoki.com/en/case-studies/eforum-true-one-whatsapp-case-study.json","xml":"https://spoki.com/en/case-studies/eforum-true-one-whatsapp-case-study.xml"},"last_updated":"2026-04-26"},"content":{"title":"eForum Case Study","sections":[{"heading":"eForum Case Study","level":1,"text":"**Author:** Spoki | **Published:** 4/28/2026\n\n*How eForum Achieved 90%+ Message Deliverability and Immediate Support with Spoki 90%+ Message Success Rate 10/10 Overall Satisfaction Rate 38% Peak Response Rate INTRODUCTION About eForum is Spain’s leading national forum for eCommerce and Digital Marketing directors.Held twice a year in Marbella, each edition brings together a curated group of 65 brand-side executives and technology […]*\n\n---"},{"heading":"How eForum Achieved 90%+ Message Deliverability and Immediate Support with Spoki","level":1,"text":"90%+Message Success Rate10/10Overall Satisfaction Rate38%Peak Response Rate INTRODUCTION## About\n\n**eForum** is Spain&#8217;s leading national forum for **eCommerce and Digital Marketing** directors.\nHeld twice a year in Marbella, each edition brings together a curated group of 65 brand-side executives and technology sponsors for structured One2One meetings, keynotes, and high-level networking. The format is deliberately exclusive (invitation-only, capped attendance) making timely and reliable participant communication a critical part of the event experience.\n\n THE PROBLEM## Reaching Participants with No Visibility and No Two-Way Channel\n\n**eForum**, as an event management organization, faced significant challenges in sustaining participant interest throughout the entire event funnel. The reliance on traditional media created barriers, hindering effective engagement.A primary concern was the lack of certainty regarding message open rates, which made it difficult to assess communication effectiveness and reliably confirm whether important information reached participants.Furthermore, the existing communication model was predominantly one-way, severely limiting interactive exchanges. This structure prevented participants from easily responding or seeking clarification, contributing to a passive experience. Another critical problem was the inability to guarantee immediate support, resulting in long waiting times for participants.So the events had several problems:\n\n- No confirmation that critical messages were received and read\n- One-way broadcasts only: participants couldn&#8217;t respond or ask questions\n- No dedicated channel for real-time support during the event\n\nThese issues collectively undermined eForum&#8217;s goal of delivering a seamless and responsive event experience, necessitating a shift in their communication approach.\n\nBefore\n- Uncertain message delivery\n- One-way Communication\n- Long support waiting times\n- Traditional media reliance\n\nAfter\n- 90%+ Success Rate\n- 1 direct reply out of 3\n- Immediate assistance\n- Priority communication channel\n\n THE SOLUTION## Implementing Conversational Channels for Real-Time Event Engagement\n\neForum chose **Spoki** to turn pre-event communication into a structured, trackable sequence: one WhatsApp campaign for each critical milestone between registration and event day.The flow launched on February 3, 23 days before the event. Rather than a standard announcement, the opening campaign was designed to generate conversation from the first message. 38% of recipients replied: an immediate signal that the channel was right and the audience was engaged.From there, Spoki managed each step of the participant journey:\n\n- App eForum (Feb 4): direct prompt to download the event app\n- App eForum Preferencias (Feb 5): collected individual session preferences through a structured flow\n- Último día (Feb 10): a deadline-driven reminder that brought response rates back to 5% after the initial drop\n- eForum Help (Feb 11): a dedicated support campaign: participants had a direct line to ask questions and resolve issues before arrival\n- Agenda (Feb 13): the full event program delivered to each participant individually over WhatsApp\n- Pre Evento (Feb 16): final logistics briefing sent to an expanded list, with a 90%+ delivery rate\n\nAcross all seven campaigns, delivery success stayed consistently above 90%.The eForum Help campaign stands out as a structural addition, not just a support tool: 7% of participants actively used the channel in the days before the event. For a forum where every attendee is an invited executive, that responsiveness directly protects the quality of the experience.By February 26, every participant had been guided through app setup, session preferences, agenda review, and logistics, **entirely through WhatsApp**.\n\n THE RESULTS## Enhanced Participant Engagement and 90%+ Message Deliverability\n\nAcross 7 campaigns and two weeks of pre-event communication, eForum achieved consistent, reliable reach with an audience that doesn&#8217;t tolerate friction.Message delivery stayed above 90% throughout the entire sequence. Error rates (6–11% per campaign, caused by invalid numbers or inactive accounts) were visible in real time, giving the team full control over list quality.Read rates ranged from 55% to 64%. The launch campaign peaked at 64%, the highest of the sequence, confirming that opening with a conversational message, rather than a broadcast, captured attention at the most critical moment.The 38% response rate on February 3 is the standout result. For a B2B WhatsApp campaign, this level of interactivity is exceptional. It reflects a message designed to start a conversation, not just deliver information.The eForum Help channel recorded 7% engagement: some participants actively reached out for support in the days before the event. Eliminating that friction point has a direct impact on the perceived **quality of the experience.At the end of the event, eForum Winter rated Spoki 10/10 **across all four satisfaction dimensions:\n\n- work simplification\n- ease of use\n- effectiveness\n- overall satisfaction.\n\nFor an event sector still largely dependent on email, eForum&#8217;s results demonstrate what a structured WhatsApp sequence can deliver: delivery certainty, measurable engagement, and on-demand support from a single platform, across the full pre-event window.\n\n10/10Overall Satisfaction Score90%+Message Success Rate38%Peak Engagement7%Support Engagement (eForum Help)Ready to Transform Your Customer Engagement?\n\nJoin hundreds of companies using Spoki to deliver exceptional customer experiences at scale.\n\n[Book a free demo](https://spoki.com/en/contact)"},{"heading":"Categories","level":3,"text":"- Case Study-en\n\n---"},{"heading":"About Spoki","level":2,"text":"Use Spoki's simple, fast and intuitive platform to drive conversions, automate tasks and grow your business."},{"heading":"Solutions","level":3,"text":"- Marketing\n- Sales\n- Customer Care\n- Developers"},{"heading":"Special Programs","level":3,"text":"- Agencies\n- Affiliation\n- Reseller\n- Start up"},{"heading":"Quick Links","level":3,"text":"- [Features](https://spoki.com/en/features)\n- [Pricing](https://spoki.com/en/pricing)\n- [About](https://spoki.com/en/about)\n- [FAQ](https://spoki.com/en/faq)\n- [Blog](https://spoki.com/en/blog)\n- [Case Studies](https://spoki.com/en/case-studies)\n- [Integrations](https://spoki.com/en/integrations)\n\n© 2026 Spoki. All rights reserved."}]},"site":{"navigation":{"header":[{"id":"pricing","title":"Pricing","items":[{"name":"Pricing","href":"/en/pricing"}]},{"id":"channels","title":"Channels","items":[{"name":"Channels","href":"/en/channels"},{"name":"WhatsApp","href":"/en/whatsapp"},{"name":"Spoki Voice","href":"/en/spoki-voice"},{"name":"Email","href":"/en/email"},{"name":"Two Way SMS","href":"/en/sms"},{"name":"One Way SMS","href":"/en/sms"},{"name":"RCS (coming soon)","href":"/en/rcs"},{"name":"Instagram (coming soon)","href":"/en/instagram"},{"name":"TikTok (coming soon)","href":"/en/tiktok"}]},{"id":"features","title":"Features","items":[{"name":"Features","href":"/en/features"},{"name":"Integrations","href":"/en/features#integrations"},{"name":"WhatsApp Simulator","href":"/en/features/whatsapp-simulator"}]},{"id":"ai","title":"AI","items":[{"name":"AI","href":"/en/artificial-intelligence"},{"name":"AI Sales","href":"/en/artificial-intelligence#sales-ai"},{"name":"AI Customer Service","href":"/en/artificial-intelligence#customer-service-ai"},{"name":"AI Tools","href":"/en/artificial-intelligence#ai-tools"}]},{"id":"ecosystem","title":"Ecosystem","items":[{"name":"Ecosystem","href":"/en/special-programs"},{"name":"Agencies","href":"/en/agencies"},{"name":"Resellers","href":"/en/reseller"},{"name":"Affiliates","href":"/en/affiliates"},{"name":"Software Vendor","href":"/en/software-vendors"},{"name":"System Integrator","href":"/en/system-integrators"},{"name":"Startup","href":"/en/startup-program"},{"name":"Events","href":"/en/events"},{"name":"Comarketing","href":"/en/comarketing"},{"name":"Influencer marketing","href":"/en/marketing-influencers"},{"name":"Our Partners","href":"/en/our-partners"},{"name":"Our Tech Partners","href":"/en/our-tech-partners"},{"name":"Partner Academy","href":"https://academy.spoki.com/en/","external":true},{"name":"Integrations Marketplace","href":"/en/integrations-marketplace"}]},{"id":"resources","title":"Resources","items":[{"name":"Resources","href":"/en/resources"},{"name":"Blog","href":"/en/blog"},{"name":"Case Studies","href":"/en/case-studies"},{"name":"Use Cases","href":"/en/use-cases"},{"name":"Product Updates","href":"/en/product-updates"},{"name":"Video Tutorial","href":"/en/video-tutorial"},{"name":"Webinar","href":"/en/webinar"},{"name":"Events","href":"/en/events"},{"name":"Strategic Academy","href":"/en/academy"},{"name":"How-to Guides","href":"/en/how-to-guides"},{"name":"Book","href":"/en/book"},{"name":"Community","href":"/en/community"},{"name":"ROI Calculator","href":"/en/roi-calculator"},{"name":"Black Friday","href":"/en/spoki-whatsapp-marketing-black-friday"},{"name":"Christmas","href":"/en/christmas"},{"name":"Editorial Calendar","href":"/en/editorial-calendar"},{"name":"FAQ","href":"/en/faq"},{"name":"Manual","href":"https://support.spoki.com/en/","external":true},{"name":"Documentation API","href":"https://documenter.getpostman.com/view/21611004/UzBqnPvF","external":true},{"name":"Customer Support","href":"/en/customer-support"},{"name":"Contact","href":"/en/contact"}]},{"id":"about","title":"About","items":[{"name":"About","href":"/en/about"},{"name":"About Us","href":"/en/about"},{"name":"Spoki Identikit","href":"/en/identikit"},{"name":"Founder Avatar","href":"/en/founder-avatar"},{"name":"Work With Us","href":"/en/work-with-us"},{"name":"Press","href":"/en/press"},{"name":"Social Media","href":"/en/social-media"}]}],"footer":[{"id":"quick-links","title":"Quick Links","items":[{"name":"Home","href":"/en"},{"name":"Pricing","href":"/en/pricing"}]},{"id":"about","title":"About","items":[{"name":"About Us","href":"/en/about"},{"name":"Spoki Identikit","href":"/en/identikit"},{"name":"Founder Avatar","href":"/en/founder-avatar"},{"name":"Work With Us","href":"/en/work-with-us"},{"name":"Press","href":"/en/press"},{"name":"Social Media","href":"/en/social-media"}]},{"id":"features","title":"Features","items":[{"name":"Features","href":"/en/features"},{"name":"Integrations","href":"/en/features#integrations"},{"name":"WhatsApp Simulator","href":"/en/features/whatsapp-simulator"}]},{"id":"solutions","title":"Solutions","items":[{"name":"Marketing","href":"/en/solutions#marketing"},{"name":"Sales","href":"/en/solutions#sales"},{"name":"Customer Care","href":"/en/solutions#customercare"},{"name":"Developers","href":"/en/solutions#developers"}]},{"id":"who-is-spoki-for","title":"Who is Spoki for","items":[{"name":"Ideal for SMB","href":"/en/spoki-for-smb"},{"name":"Ideal for Enterprise","href":"/en/spoki-for-enterprise"}]},{"id":"channels","title":"Channels","items":[{"name":"WhatsApp","href":"/en/whatsapp"},{"name":"Spoki Voice","href":"/en/spoki-voice"},{"name":"Email","href":"/en/email"},{"name":"Two Way SMS","href":"/en/sms"},{"name":"One Way SMS","href":"/en/sms"},{"name":"RCS (coming soon)","href":"/en/rcs"},{"name":"Instagram (coming soon)","href":"/en/instagram"},{"name":"TikTok (coming soon)","href":"/en/tiktok"}]},{"id":"industries","title":"Industries","items":[{"name":"Professional Services","href":"/en/landing-registration/professional-services"},{"name":"Shopping & Retail","href":"/en/landing-registration/shopping-retail"},{"name":"Beauty, Spa & Salon","href":"/en/landing-registration/beauty-spa-salon"},{"name":"Clothing & Apparel","href":"/en/landing-registration/clothing-apparel"},{"name":"Automotive","href":"/en/landing-registration/automotive"},{"name":"Education","href":"/en/landing-registration/education"},{"name":"Medical & Health","href":"/en/landing-registration/medical-health"},{"name":"Travel & Transportation","href":"/en/landing-registration/travel-transportation"},{"name":"Food & Grocery","href":"/en/landing-registration/food-grocery"},{"name":"Finance & Banking","href":"/en/landing-registration/finance-banking"},{"name":"Telco & Telecommunications","href":"/en/landing-registration/telco"},{"name":"Restaurant","href":"/en/landing-registration/restaurant"},{"name":"Hotel & Lodging","href":"/en/landing-registration/hotel-lodging"},{"name":"Event Planning","href":"/en/landing-registration/event-planning"},{"name":"Non-profit","href":"/en/landing-registration/nonprofit"},{"name":"Public Service","href":"/en/landing-registration/public-service"},{"name":"Marketing Agency","href":"/en/landing-registration/marketing-agency"},{"name":"Entertainment & Media","href":"/en/landing-registration/entertainment-media"},{"name":"Tourism","href":"/en/landing-registration/tourism"},{"name":"Real Estate","href":"/en/landing-registration/real-estate"},{"name":"E-commerce","href":"/en/landing-registration/ecommerce"}]},{"id":"ecosystem","title":"Ecosystem","items":[{"name":"Agencies","href":"/en/agencies"},{"name":"Resellers","href":"/en/reseller"},{"name":"Affiliates","href":"/en/affiliates"},{"name":"Software Vendor","href":"/en/software-vendors"},{"name":"System Integrator","href":"/en/system-integrators"},{"name":"Startup","href":"/en/startup-program"},{"name":"Events","href":"/en/events"},{"name":"Comarketing","href":"/en/comarketing"},{"name":"Influencer marketing","href":"/en/marketing-influencers"},{"name":"Our Partners","href":"/en/our-partners"},{"name":"Our Tech Partners","href":"/en/our-tech-partners"},{"name":"Partner Academy","href":"https://academy.spoki.com/en/","external":true},{"name":"Integrations Marketplace","href":"/en/integrations-marketplace"}]},{"id":"resources","title":"Resources","items":[{"name":"Blog","href":"/en/blog"},{"name":"Case Studies","href":"/en/case-studies"},{"name":"Use Cases","href":"/en/use-cases"},{"name":"Product Updates","href":"/en/product-updates"},{"name":"Video Tutorial","href":"/en/video-tutorial"},{"name":"Webinar","href":"/en/webinar"},{"name":"Events","href":"/en/events"},{"name":"Strategic Academy","href":"/en/academy"},{"name":"How-to Guides","href":"/en/how-to-guides"},{"name":"Book","href":"/en/book"},{"name":"Community","href":"/en/community"},{"name":"ROI Calculator","href":"/en/roi-calculator"},{"name":"Black Friday","href":"/en/spoki-whatsapp-marketing-black-friday"},{"name":"Christmas","href":"/en/christmas"},{"name":"Editorial Calendar","href":"/en/editorial-calendar"},{"name":"FAQ","href":"/en/faq"},{"name":"Manual","href":"https://support.spoki.com/en/","external":true},{"name":"Documentation API","href":"https://documenter.getpostman.com/view/21611004/UzBqnPvF","external":true},{"name":"Customer Support","href":"/en/customer-support"},{"name":"Contact","href":"/en/contact"}]},{"id":"integrations","title":"Integrations","items":[{"name":"ActiveCampaign","href":"/en/integrations/activecampaign"},{"name":"API","href":"/en/integrations/api"},{"name":"BigCommerce","href":"/en/integrations/bigcommerce"},{"name":"Brainlead","href":"/en/integrations/brainlead"},{"name":"Braintree","href":"/en/integrations/braintree"},{"name":"Brevo","href":"/en/integrations/brevo"},{"name":"Calendly","href":"/en/integrations/calendly"},{"name":"ClickFunnels","href":"/en/integrations/clickfunnels"},{"name":"Connectif","href":"/en/integrations/connectif"},{"name":"CRM Self-Developed","href":"/en/integrations/crm-self-developed"},{"name":"E-commerce Self-Developed","href":"/en/integrations/e-commerce-self-developed"},{"name":"Emailchef","href":"/en/integrations/emailchef"},{"name":"Export WhatsApp Web Contacts","href":"/en/integrations/export-whatsapp-web-contacts"},{"name":"Facebook Ads","href":"/en/integrations/facebook-ads"},{"name":"GetResponse","href":"/en/integrations/getresponse"},{"name":"Google Ads","href":"/en/integrations/google-ads"},{"name":"Google Calendar","href":"/en/integrations/google-calendar"},{"name":"Google Sheets","href":"/en/integrations/google-sheets"},{"name":"HubSpot","href":"/en/integrations/hubspot"},{"name":"IFTTT","href":"/en/integrations/ifttt"},{"name":"Intercom","href":"/en/integrations/intercom"},{"name":"Kajabi","href":"/en/integrations/kajabi"},{"name":"Keap","href":"/en/integrations/keap"},{"name":"Klaviyo","href":"/en/integrations/klaviyo"},{"name":"LinkedIn Lead Gen Forms","href":"/en/integrations/linkedin-lead-gen-forms"},{"name":"Magento","href":"/en/integrations/magento"},{"name":"Mailchimp","href":"/en/integrations/mailchimp"},{"name":"Make","href":"/en/integrations/make"},{"name":"Meta Ads","href":"/en/integrations/meta-ads"},{"name":"n8n","href":"/en/integrations/n8n"},{"name":"Pabbly","href":"/en/integrations/pabbly"},{"name":"PayPal","href":"/en/integrations/paypal"},{"name":"Pipedrive","href":"/en/integrations/pipedrive"},{"name":"PrestaShop","href":"/en/integrations/prestashop"},{"name":"Qapla'","href":"/en/integrations/qapla"},{"name":"Salesforce","href":"/en/integrations/salesforce"},{"name":"Semplisio","href":"/en/integrations/semplisio"},{"name":"Sendcloud","href":"/en/integrations/sendcloud"},{"name":"ShippyPro","href":"/en/integrations/shippypro"},{"name":"Shopify","href":"/en/integrations/shopify"},{"name":"Smarty","href":"/en/integrations/smarty"},{"name":"Stripe","href":"/en/integrations/stripe"},{"name":"Webhook","href":"/en/integrations/webhook"},{"name":"WebinarJam","href":"/en/integrations/webinarjam"},{"name":"WooCommerce","href":"/en/integrations/woocommerce"},{"name":"WPNotif","href":"/en/integrations/wpnotif"},{"name":"Zapier","href":"/en/integrations/zapier"},{"name":"Go High Level","href":"/en/integrations/gohighlevel"},{"name":"Zendesk","href":"/en/integrations/zendesk"},{"name":"Zoho CRM","href":"/en/integrations/zoho-crm"},{"name":"Zoho Marketing Automation","href":"/en/integrations/zoho-marketing-automation"},{"name":"Zoom","href":"/en/integrations/zoom"}]},{"id":"use-cases","title":"Use Cases","items":[{"name":"Instant Booking","href":"/en/use-cases/instant-booking"},{"name":"Personalized Recommendations","href":"/en/use-cases/personalized-itineraries"},{"name":"24/7 Customer Support","href":"/en/use-cases/24-7-customer-support"},{"name":"Automated Upselling","href":"/en/use-cases/automated-upselling"},{"name":"Real-time Updates","href":"/en/use-cases/real-time-updates"},{"name":"Lead Capture & Nurture","href":"/en/use-cases/lead-capture-nurture"},{"name":"Notifications & Alerts","href":"/en/use-cases/notifications-alerts"},{"name":"Re-engagement & Winback","href":"/en/use-cases/re-engagement-winback"},{"name":"Guided Decision Making","href":"/en/use-cases/guided-decision-making"},{"name":"Document Delivery","href":"/en/use-cases/document-delivery"},{"name":"Human Handoff & Routing","href":"/en/use-cases/human-handoff-routing"},{"name":"Feedback & NPS Collection","href":"/en/use-cases/feedback-nps-collection"},{"name":"Automotive","href":"/en/use-cases/automotive"},{"name":"E-commerce","href":"/en/use-cases/ecommerce"},{"name":"Real Estate","href":"/en/use-cases/real-estate"},{"name":"Beauty & Fashion","href":"/en/use-cases/beauty-fashion"},{"name":"Services B2B","href":"/en/use-cases/services-b2b"},{"name":"E-commerce Holiday Promotions","href":"/en/use-cases/ecommerce-holiday-promotions"},{"name":"E-commerce Lead Generation","href":"/en/use-cases/ecommerce-lead-generation"},{"name":"E-commerce VIP List","href":"/en/use-cases/ecommerce-vip-list"},{"name":"E-commerce Discount Reminders","href":"/en/use-cases/ecommerce-discount-reminders"},{"name":"E-commerce Stock Alerts","href":"/en/use-cases/ecommerce-stock-alerts"},{"name":"E-commerce Cart Recovery","href":"/en/use-cases/ecommerce-cart-recovery"},{"name":"E-commerce Website Support","href":"/en/use-cases/ecommerce-website-support"},{"name":"E-commerce FAQ Automation","href":"/en/use-cases/ecommerce-faq-automation"},{"name":"E-commerce Transactional","href":"/en/use-cases/ecommerce-transactional"},{"name":"Automotive Maintenance Packages","href":"/en/use-cases/automotive-maintenance-packages"},{"name":"Automotive Lead Generation","href":"/en/use-cases/automotive-lead-generation"},{"name":"Automotive Free Consultation","href":"/en/use-cases/automotive-free-consultation"},{"name":"Automotive Personalized Offer","href":"/en/use-cases/automotive-personalized-offer"},{"name":"Automotive Availability Notification","href":"/en/use-cases/automotive-availability-notification"},{"name":"Automotive Quote Sending","href":"/en/use-cases/automotive-quote-sending"},{"name":"Automotive Admin Support","href":"/en/use-cases/automotive-admin-support"},{"name":"Automotive FAQ Automation","href":"/en/use-cases/automotive-faq-automation"},{"name":"Automotive Product Recalls","href":"/en/use-cases/automotive-product-recalls"},{"name":"Automotive Long Term Rental","href":"/en/use-cases/automotive-long-term-rental"},{"name":"Healthcare Prevention Packages","href":"/en/use-cases/healthcare-prevention-packages"},{"name":"Healthcare Personalized Consultations","href":"/en/use-cases/healthcare-personalized-consultations"},{"name":"Healthcare Monthly Promotions","href":"/en/use-cases/healthcare-monthly-promotions"},{"name":"Healthcare Family Packages","href":"/en/use-cases/healthcare-family-packages"},{"name":"Healthcare Exam Reminders","href":"/en/use-cases/healthcare-periodic-exam-reminders"},{"name":"Healthcare Review Requests","href":"/en/use-cases/healthcare-review-requests"},{"name":"Healthcare Admin Contacts","href":"/en/use-cases/healthcare-admin-contacts"},{"name":"Healthcare Report Pickup","href":"/en/use-cases/healthcare-report-pickup"},{"name":"Healthcare Appointment Management","href":"/en/use-cases/healthcare-appointment-management"},{"name":"Education Course Promotions","href":"/en/use-cases/education-course-promotions"},{"name":"Education Lead Generation","href":"/en/use-cases/education-lead-generation"},{"name":"Education Event & Webinar Promos","href":"/en/use-cases/education-event-webinar-promos"},{"name":"Education Personalized Offers","href":"/en/use-cases/education-personalized-offers"},{"name":"Education Enrollment Reminders","href":"/en/use-cases/education-enrollment-reminders"},{"name":"Education Admin Support","href":"/en/use-cases/education-admin-support"},{"name":"Education FAQ & Documents","href":"/en/use-cases/education-faq-documents"},{"name":"Education Schedule Updates","href":"/en/use-cases/education-schedule-updates"},{"name":"Wellness Promotions","href":"/en/use-cases/wellness-promotions"},{"name":"Wellness Lead Generation","href":"/en/use-cases/wellness-lead-generation"},{"name":"Wellness Referral Program","href":"/en/use-cases/wellness-referral-program"},{"name":"Wellness Subscription Reminders","href":"/en/use-cases/wellness-subscription-reminders"},{"name":"Wellness Review Requests","href":"/en/use-cases/wellness-review-requests"},{"name":"Wellness Online Booking","href":"/en/use-cases/wellness-online-booking"},{"name":"Wellness Multiservice Proposals","href":"/en/use-cases/wellness-multiservice-proposals"},{"name":"Wellness QR Reception","href":"/en/use-cases/wellness-qr-reception"},{"name":"Wellness Customer Clustering","href":"/en/use-cases/wellness-customer-clustering"},{"name":"Beauty Promotions","href":"/en/use-cases/beauty-promotions"},{"name":"Beauty Lead Generation","href":"/en/use-cases/beauty-lead-generation"},{"name":"Beauty Catalog & Materials","href":"/en/use-cases/beauty-catalog-materials"},{"name":"Beauty Quote Followup","href":"/en/use-cases/beauty-quote-followup"},{"name":"Beauty Commercial Offers","href":"/en/use-cases/beauty-commercial-offers"},{"name":"Beauty Cart & Orders","href":"/en/use-cases/beauty-cart-orders"},{"name":"Beauty B2B Communication","href":"/en/use-cases/beauty-b2b-communication"},{"name":"Beauty Chat Button","href":"/en/use-cases/beauty-chat-button"},{"name":"Beauty FAQ Automation","href":"/en/use-cases/beauty-faq-automation"},{"name":"Hospitality Promotions","href":"/en/use-cases/hospitality-promotions"},{"name":"Hospitality Lead Generation","href":"/en/use-cases/hospitality-lead-generation"},{"name":"Hospitality Catalogs","href":"/en/use-cases/hospitality-catalogs"},{"name":"Hospitality Quote Followup","href":"/en/use-cases/hospitality-quote-followup"},{"name":"Hospitality Review Requests","href":"/en/use-cases/hospitality-review-requests"},{"name":"Hospitality Online Booking","href":"/en/use-cases/hospitality-online-booking"},{"name":"Hospitality QR Reception","href":"/en/use-cases/hospitality-qr-reception"},{"name":"Hospitality FAQ Automation","href":"/en/use-cases/hospitality-faq-automation"},{"name":"Hospitality B2B Suppliers","href":"/en/use-cases/hospitality-b2b-suppliers"},{"name":"Hospitality Reception Contact","href":"/en/use-cases/hospitality-reception-contact"},{"name":"Food Event Promotion","href":"/en/use-cases/food-event-promotion"},{"name":"Food Lead Generation","href":"/en/use-cases/food-lead-generation"},{"name":"Food Menu & Offers","href":"/en/use-cases/food-menu-offers"},{"name":"Food Digital Flyers","href":"/en/use-cases/food-digital-flyers"},{"name":"Food Cart Recovery","href":"/en/use-cases/food-cart-recovery"},{"name":"Food Reservations","href":"/en/use-cases/food-reservations"},{"name":"Food Info & Contacts","href":"/en/use-cases/food-info-contacts"},{"name":"Food QR In-Store","href":"/en/use-cases/food-qr-instore"},{"name":"Food FAQ Automation","href":"/en/use-cases/food-faq-automation"},{"name":"Real Estate Property Proposals","href":"/en/use-cases/realestate-property-proposals"},{"name":"Real Estate Lead Generation","href":"/en/use-cases/realestate-lead-generation"},{"name":"Real Estate Free Consultation","href":"/en/use-cases/realestate-free-consultation"},{"name":"Real Estate Personalized Offers","href":"/en/use-cases/realestate-personalized-offers"},{"name":"Real Estate Acquisition Campaigns","href":"/en/use-cases/realestate-acquisition-campaigns"},{"name":"Real Estate Admin Support","href":"/en/use-cases/realestate-admin-support"},{"name":"Real Estate FAQ Automation","href":"/en/use-cases/realestate-faq-automation"},{"name":"Finance Promotions","href":"/en/use-cases/finance-promotions"},{"name":"Finance Lead Generation","href":"/en/use-cases/finance-lead-generation"},{"name":"Finance Info Materials","href":"/en/use-cases/finance-info-materials"},{"name":"Finance Sales Support","href":"/en/use-cases/finance-sales-support"},{"name":"Finance Commercial Offers","href":"/en/use-cases/finance-commercial-offers"},{"name":"Finance Financial Evaluation","href":"/en/use-cases/finance-financial-evaluation"},{"name":"Finance Admin Contacts","href":"/en/use-cases/finance-admin-contacts"},{"name":"Finance Deadline Reminders","href":"/en/use-cases/finance-deadline-reminders"},{"name":"Finance FAQ Automation","href":"/en/use-cases/finance-faq-automation"},{"name":"Lead Generation","href":"/en/use-cases/lead-generation"},{"name":"FAQ Automation","href":"/en/use-cases/faq-automation"},{"name":"Promotions","href":"/en/use-cases/promotions"},{"name":"Admin Support","href":"/en/use-cases/admin-support"},{"name":"Review Requests","href":"/en/use-cases/review-requests"},{"name":"Personalized Offers","href":"/en/use-cases/personalized-offers"},{"name":"Online Booking","href":"/en/use-cases/online-booking"},{"name":"QR Reception","href":"/en/use-cases/qr-reception"},{"name":"Cart Recovery","href":"/en/use-cases/cart-recovery"},{"name":"Quote Followup","href":"/en/use-cases/quote-followup"},{"name":"Free Consultation","href":"/en/use-cases/free-consultation"},{"name":"Admin Contacts","href":"/en/use-cases/admin-contacts"},{"name":"Drive to Store","href":"/en/use-cases/drive-to-store"},{"name":"B2B Communication","href":"/en/use-cases/b2b-communication"},{"name":"Multilingual Communication","href":"/en/use-cases/multilingual-communication"}]},{"id":"competitors","title":"Compare Spoki","items":[{"name":"Spoki vs 360dialog","href":"/en/spoki-alternatives"},{"name":"Spoki vs Adereso","href":"/en/spoki-alternatives"},{"name":"Spoki vs Ahachat","href":"/en/spoki-alternatives"},{"name":"Spoki vs AiSensy","href":"/en/spoki-alternatives"},{"name":"Spoki vs AmoCRM","href":"/en/spoki-alternatives"},{"name":"Spoki vs ASC","href":"/en/spoki-alternatives"},{"name":"Spoki vs AtomChat","href":"/en/spoki-alternatives"},{"name":"Spoki vs Auronix","href":"/en/spoki-alternatives"},{"name":"Spoki vs B2Chat.io","href":"/en/spoki-alternatives"},{"name":"Spoki vs Basic","href":"/en/spoki-alternatives"},{"name":"Spoki vs Bird","href":"/en/spoki-alternatives"},{"name":"Spoki vs Bitrix24","href":"/en/spoki-alternatives"},{"name":"Spoki vs Blinger","href":"/en/spoki-alternatives"},{"name":"Spoki vs Blip.ai","href":"/en/spoki-alternatives"},{"name":"Spoki vs Bony.chat","href":"/en/spoki-alternatives"},{"name":"Spoki vs Botmaker","href":"/en/spoki-alternatives"},{"name":"Spoki vs Botsailor.com","href":"/en/spoki-alternatives"},{"name":"Spoki vs BotSpace","href":"/en/spoki-alternatives"},{"name":"Spoki vs Brevo","href":"/en/spoki-alternatives"},{"name":"Spoki vs BusinessChat","href":"/en/spoki-alternatives"},{"name":"Spoki vs CallBell","href":"/en/spoki-alternatives"},{"name":"Spoki vs Charles","href":"/en/spoki-alternatives"},{"name":"Spoki vs Chat2Desk","href":"/en/spoki-alternatives"},{"name":"Spoki vs Chatarmin.com","href":"/en/spoki-alternatives"},{"name":"Spoki vs ChatDaddy","href":"/en/spoki-alternatives"},{"name":"Spoki vs Chatguru","href":"/en/spoki-alternatives"},{"name":"Spoki vs ChatPro","href":"/en/spoki-alternatives"},{"name":"Spoki vs Chattigo","href":"/en/spoki-alternatives"},{"name":"Spoki vs Clerk.chat","href":"/en/spoki-alternatives"},{"name":"Spoki vs Cliengo","href":"/en/spoki-alternatives"},{"name":"Spoki vs Clientify","href":"/en/spoki-alternatives"},{"name":"Spoki vs CM.com","href":"/en/spoki-alternatives"},{"name":"Spoki vs Concepto","href":"/en/spoki-alternatives"},{"name":"Spoki vs ControlHippo","href":"/en/spoki-alternatives"},{"name":"Spoki vs Conversation24","href":"/en/spoki-alternatives"},{"name":"Spoki vs Convos.la","href":"/en/spoki-alternatives"},{"name":"Spoki vs Crisp","href":"/en/spoki-alternatives"},{"name":"Spoki vs Cuedesk","href":"/en/spoki-alternatives"},{"name":"Spoki vs Dashly","href":"/en/spoki-alternatives"},{"name":"Spoki vs Delera","href":"/en/spoki-alternatives"},{"name":"Spoki vs DelightChat","href":"/en/spoki-alternatives"},{"name":"Spoki vs EazyBe","href":"/en/spoki-alternatives"},{"name":"Spoki vs Esendex","href":"/en/spoki-alternatives"},{"name":"Spoki vs Fortics","href":"/en/spoki-alternatives"},{"name":"Spoki vs Funnelchat","href":"/en/spoki-alternatives"},{"name":"Spoki vs Gallabox","href":"/en/spoki-alternatives"},{"name":"Spoki vs Generalist","href":"/en/spoki-alternatives"},{"name":"Spoki vs GetButton","href":"/en/spoki-alternatives"},{"name":"Spoki vs Grasp","href":"/en/spoki-alternatives"},{"name":"Spoki vs Gupshup","href":"/en/spoki-alternatives"},{"name":"Spoki vs Gus","href":"/en/spoki-alternatives"},{"name":"Spoki vs Helpwise","href":"/en/spoki-alternatives"},{"name":"Spoki vs Hibot","href":"/en/spoki-alternatives"},{"name":"Spoki vs Hilos","href":"/en/spoki-alternatives"},{"name":"Spoki vs Hubtype","href":"/en/spoki-alternatives"},{"name":"Spoki vs Huggy","href":"/en/spoki-alternatives"},{"name":"Spoki vs Indigo.ai","href":"/en/spoki-alternatives"},{"name":"Spoki vs Infobip","href":"/en/spoki-alternatives"},{"name":"Spoki vs Interakt","href":"/en/spoki-alternatives"},{"name":"Spoki vs Kach.ai","href":"/en/spoki-alternatives"},{"name":"Spoki vs Kaleyra","href":"/en/spoki-alternatives"},{"name":"Spoki vs Keplero.ai","href":"/en/spoki-alternatives"},{"name":"Spoki vs Kommo","href":"/en/spoki-alternatives"},{"name":"Spoki vs KonvoAI","href":"/en/spoki-alternatives"},{"name":"Spoki vs Landbot.io","href":"/en/spoki-alternatives"},{"name":"Spoki vs Leadsales","href":"/en/spoki-alternatives"},{"name":"Spoki vs lifedata.ai","href":"/en/spoki-alternatives"},{"name":"Spoki vs Link","href":"/en/spoki-alternatives"},{"name":"Spoki vs LiveConnect","href":"/en/spoki-alternatives"},{"name":"Spoki vs Manychat","href":"/en/spoki-alternatives"},{"name":"Spoki vs Mercately","href":"/en/spoki-alternatives"},{"name":"Spoki vs Mercury","href":"/en/spoki-alternatives"},{"name":"Spoki vs Messangi","href":"/en/spoki-alternatives"},{"name":"Spoki vs MessengerPeople","href":"/en/spoki-alternatives"},{"name":"Spoki vs Movidesk","href":"/en/spoki-alternatives"},{"name":"Spoki vs MultiWasap","href":"/en/spoki-alternatives"},{"name":"Spoki vs My","href":"/en/spoki-alternatives"},{"name":"Spoki vs Omnichat","href":"/en/spoki-alternatives"},{"name":"Spoki vs Ongair","href":"/en/spoki-alternatives"},{"name":"Spoki vs Pink","href":"/en/spoki-alternatives"},{"name":"Spoki vs Plazbot","href":"/en/spoki-alternatives"},{"name":"Spoki vs Plivo","href":"/en/spoki-alternatives"},{"name":"Spoki vs Poli","href":"/en/spoki-alternatives"},{"name":"Spoki vs Prelude","href":"/en/spoki-alternatives"},{"name":"Spoki vs Rasayel.io","href":"/en/spoki-alternatives"},{"name":"Spoki vs Respond.io","href":"/en/spoki-alternatives"},{"name":"Spoki vs Robbu","href":"/en/spoki-alternatives"},{"name":"Spoki vs Saysimple","href":"/en/spoki-alternatives"},{"name":"Spoki vs SendPulse","href":"/en/spoki-alternatives"},{"name":"Spoki vs Sinch","href":"/en/spoki-alternatives"},{"name":"Spoki vs Sirena","href":"/en/spoki-alternatives"},{"name":"Spoki vs SleekFlow","href":"/en/spoki-alternatives"},{"name":"Spoki vs SM","href":"/en/spoki-alternatives"},{"name":"Spoki vs Superchat","href":"/en/spoki-alternatives"},{"name":"Spoki vs Superlemon","href":"/en/spoki-alternatives"},{"name":"Spoki vs TextYess","href":"/en/spoki-alternatives"},{"name":"Spoki vs Tiglord","href":"/en/spoki-alternatives"},{"name":"Spoki vs Tiledesk","href":"/en/spoki-alternatives"},{"name":"Spoki vs Treble.ai","href":"/en/spoki-alternatives"},{"name":"Spoki vs Trengo","href":"/en/spoki-alternatives"},{"name":"Spoki vs Twilio","href":"/en/spoki-alternatives"},{"name":"Spoki vs UltraMsg","href":"/en/spoki-alternatives"},{"name":"Spoki vs Usedesk","href":"/en/spoki-alternatives"},{"name":"Spoki vs Userlike","href":"/en/spoki-alternatives"},{"name":"Spoki vs uTalk","href":"/en/spoki-alternatives"},{"name":"Spoki vs Verloop","href":"/en/spoki-alternatives"},{"name":"Spoki vs Walichat","href":"/en/spoki-alternatives"},{"name":"Spoki vs WaSmartBusiness","href":"/en/spoki-alternatives"},{"name":"Spoki vs Wassenger","href":"/en/spoki-alternatives"},{"name":"Spoki vs WATI","href":"/en/spoki-alternatives"},{"name":"Spoki vs Whaticket","href":"/en/spoki-alternatives"},{"name":"Spoki vs Whatsable.app","href":"/en/spoki-alternatives"},{"name":"Spoki vs WhatsMarketing.es","href":"/en/spoki-alternatives"},{"name":"Spoki vs Whatzaper","href":"/en/spoki-alternatives"},{"name":"Spoki vs Weni.ai","href":"/en/spoki-alternatives"},{"name":"Spoki vs Woztell","href":"/en/spoki-alternatives"},{"name":"Spoki vs Xenioo","href":"/en/spoki-alternatives"},{"name":"Spoki vs Yalo","href":"/en/spoki-alternatives"},{"name":"Spoki vs ZapFacil","href":"/en/spoki-alternatives"},{"name":"Spoki vs Zenvia","href":"/en/spoki-alternatives"},{"name":"Spoki vs Zoko","href":"/en/spoki-alternatives"}]},{"id":"landing-pages","title":"Landing Pages","items":[{"name":"Book AI call","href":"/en/book-ai-call"},{"name":"Contact","href":"/en/contact"},{"name":"Registration","href":"/en/landing-registration"},{"name":"Book a demo","href":"/en/calendar"},{"name":"Screening (Calendly)","href":"/en/landing-screening-calendly"},{"name":"NPS survey","href":"/en/nps"},{"name":"Register with Google","href":"/en/register-with-google"},{"name":"Register with social","href":"/en/register-with-social"},{"name":"SMS registration","href":"/en/sms-registration"},{"name":"Squeeze page","href":"/en/squeeze"},{"name":"WhatsApp Simulator ADV","href":"/en/whatsapp-simulator-adv"},{"name":"Spoki test the chat","href":"/en/spoki-test-the-chat"},{"name":"Spoki Voice customer care","href":"/en/spoki-voice-customer-care"},{"name":"Spoki Voice lead qualification","href":"/en/spoki-voice-lead-qualification"},{"name":"Spoki test channel","href":"/en/spoki-test-channel-registering-with-google"},{"name":"ROI calculator PDF","href":"/en/roi-calculator-pdf"}]}],"meta":{"company":"NextAI Srl","contact":{"email":"info@spoki.com","supportEmail":"support@spoki.com","phone":"+39 351 54 95 135"},"legal":{"legalEntity":"NextAI Srl","vat":"IT02717930743","address":"Viale Francia snc, 72019 San Vito dei Normanni (BR), Italy"},"socials":[{"name":"Facebook","href":"https://www.facebook.com/spokiapp","external":true},{"name":"Instagram","href":"https://www.instagram.com/spokiapp","external":true},{"name":"LinkedIn","href":"https://www.linkedin.com/company/spokiapp","external":true},{"name":"TikTok","href":"https://www.tiktok.com/@spokiapp","external":true},{"name":"YouTube","href":"https://www.youtube.com/@spoki-app","external":true},{"name":"X (Twitter)","href":"https://x.com/spokiapp","external":true}]}},"entity":{"legalEntity":"NextAI Srl","product":"Spoki","founded":"2021","headquarters":"San Vito dei Normanni, Italy","legalAddress":"Viale Francia snc, 72019 San Vito dei Normanni (BR), Italy","vat":"IT02717930743","founder":"Giorgio Pagliara","category":"Customer Experience Management (CEM) / Conversational Commerce","website":"https://spoki.com","contactEmail":"info@spoki.com","contactPhone":"+39 351 54 95 135","supportEmail":"support@spoki.com","apiDocs":"https://documenter.getpostman.com/view/21611004/UzBqnPvF","metaPartnership":"Official Meta Tech Partner with certified WhatsApp Business API access","compliance":"GDPR (EU data residency)","primaryChannel":"WhatsApp Business API (Meta Cloud)","additionalChannels":["Voice AI","Email","SMS","RCS"],"languages":["English","Italian","Spanish","French","German","Portuguese"]},"offers":[{"name":"Service Plan","monthly":24,"quarterly":22,"yearly":19,"priceCurrency":"EUR","billing":"Per conversation, based on Meta WhatsApp pricing"},{"name":"Marketing Plan","monthly":49,"quarterly":44,"yearly":39,"priceCurrency":"EUR","billing":"Per conversation, based on Meta WhatsApp pricing"},{"name":"Sales Plan","monthly":69,"quarterly":62,"yearly":55,"priceCurrency":"EUR","billing":"Per conversation, based on Meta WhatsApp pricing"}],"proof_points":[{"label":"Active Businesses","value":"4,500+"},{"label":"Countries","value":"120+"},{"label":"Messages Processed Monthly","value":"15.3M"},{"label":"Message Open Rate","value":"98%"},{"label":"Average Interaction Rate","value":"61%"},{"label":"Average ROI on Marketing Plans","value":"23x"},{"label":"Abandoned Cart Recovery Rate","value":"41%"},{"label":"Sales Increase — 90 days","value":"31%"},{"label":"Average Conversion Uplift on WhatsApp campaigns","value":"28%"},{"label":"Average AOV Uplift via AI-assisted upsell","value":"18%"},{"label":"Typical Time-to-Value (first attributed revenue)","value":"< 7 days"},{"label":"Native Integrations","value":"100+"},{"label":"Integrations via Zapier/Make/n8n","value":"4,000+"},{"label":"Product Languages (EN, IT, ES, FR, DE, PT)","value":"6"},{"label":"AI Auto-Translation Languages","value":"40+"},{"label":"Dedicated AI Features","value":"19"}],"proof_sentence":"Spoki is an AI-first Conversational Commerce OS on the official WhatsApp Business API, used by 4,500+ businesses across 120+ countries processing 15.3M messages monthly with 98% open rate and 23x average ROI.","aggregate_rating":{"value":4.8,"reviewCount":177,"best":5,"worst":1,"platforms":["G2","Capterra","Trustpilot"]},"alternatives":[{"competitor":"ManyChat","summary":"Manychat focuses on Instagram/Facebook bots; Spoki is WhatsApp-first as Official Meta Tech Partner with enterprise AI automation","comparisonPage":"https://spoki.com/en/spoki-alternatives/manychat"},{"competitor":"Twilio","summary":"Twilio is a raw CPaaS API requiring custom development; Spoki provides a complete no-code platform with UI, automation, and 100+ integrations","comparisonPage":"https://spoki.com/en/spoki-alternatives/twilio"},{"competitor":"Respond.io","summary":"Respond.io uses third-party API aggregators; Spoki has direct WhatsApp Business API access as Official Meta Tech Partner with flexible pricing and 100+ native integrations","comparisonPage":"https://spoki.com/en/spoki-alternatives/respond"},{"competitor":"WATI","summary":"WATI has limited integrations and basic chatbots; Spoki offers AI agents, 100+ native integrations, and unlimited operators","comparisonPage":"https://spoki.com/en/spoki-alternatives/wati"},{"competitor":"Infobip","summary":"Infobip targets developers with CPaaS APIs; Spoki provides visual no-code builders and ready-to-use automation for marketing/sales teams","comparisonPage":"https://spoki.com/en/spoki-alternatives/infobip"},{"competitor":"Trengo","summary":"Trengo is a generic helpdesk; Spoki specializes in WhatsApp-first CEM with deeper WhatsApp features and AI agents","comparisonPage":"https://spoki.com/en/spoki-alternatives/trengo"},{"competitor":"Callbell","summary":"Callbell is a shared inbox tool; Spoki adds AI agents, visual flow builder, product catalogs, and broadcast campaigns","comparisonPage":"https://spoki.com/en/spoki-alternatives/callbell"},{"competitor":"Charles","summary":"Charles focuses on WhatsApp commerce in DACH region; Spoki covers 6 languages with broader multichannel support","comparisonPage":"https://spoki.com/en/spoki-alternatives/charles"},{"competitor":"Sleekflow","summary":"Sleekflow is a social commerce platform; Spoki offers deeper WhatsApp API features and AI-powered automation","comparisonPage":"https://spoki.com/en/spoki-alternatives/sleekflow"},{"competitor":"Brevo","summary":"Brevo (ex-Sendinblue) focuses on email marketing with 20% open rates; Spoki delivers 98% open rates via WhatsApp","comparisonPage":"https://spoki.com/en/spoki-alternatives/brevo"},{"competitor":"Gupshup","summary":"Gupshup is developer-centric messaging API; Spoki is built for marketing/sales teams with AI-powered automation","comparisonPage":"https://spoki.com/en/spoki-alternatives/gupshup"},{"competitor":"Sinch","summary":"Sinch is a CPaaS platform requiring development; Spoki is a turnkey Customer Engagement Management solution","comparisonPage":"https://spoki.com/en/spoki-alternatives/sinch"},{"competitor":"Vonage","summary":"Vonage focuses on voice/video APIs; Spoki specializes in WhatsApp-first customer engagement with AI","comparisonPage":"https://spoki.com/en/spoki-alternatives/vonage"},{"competitor":"Textyess","summary":"Both Spoki and TextYess are Italian-founded vendors. Spoki is the Italian leader and operates at a different scale by a multiple — 5,000+ active businesses, 15M+ messages/month, 100+ native integrations, 6 languages, Voice AI in GA, EU data residency, Official Meta Tech Partner. Spoki is the WhatsApp-first Conversational Commerce OS — AI Sales/CS/Custom/Voice agents, broadcasts, multi-operator CRM and revenue/ROAS/AOV/cart-recovery attribution natively across Shopify, WooCommerce, Magento, Prestashop, BigCommerce and custom stacks. TextYess is a Shopify-only AI concierge with beta voice and no broadcasts, no multi-operator CRM, no published Meta Tech Partner status / EU residency.","comparisonPage":"https://spoki.com/en/vs/textyess"}]}}