{"meta":{"page":"features","language":"en","url":"https://spoki.com/en/features","generated_at":"2026-04-18T22:19:16.835Z","formats":{"html":"https://spoki.com/en/features","markdown":"https://spoki.com/en/features.md","json":"https://spoki.com/en/features.json","xml":"https://spoki.com/en/features.xml"}},"content":{"title":"Features","sections":[{"heading":"Features","level":1,"text":"Discover all the powerful features that make Spoki the best WhatsApp Business solution\n\nSpoki offers **36 powerful features** to transform your WhatsApp business communication."},{"heading":"Core Features (8 features)","level":2,"text":""},{"heading":"[Meta Catalog](https://spoki.com/en/features/meta-catalog)","level":3,"text":"Showcase your products directly on WhatsApp with Meta's integrated catalog"},{"heading":"[WhatsApp Forms](https://spoki.com/en/features/whatsapp-forms)","level":3,"text":"Collect customer data directly in chat with native forms"},{"heading":"[Live Chat](https://spoki.com/en/features/live-chat)","level":3,"text":"Real-time customer conversations on WhatsApp"},{"heading":"[Multi-Operator](https://spoki.com/en/features/multi-operator)","level":3,"text":"Empower your entire team to manage WhatsApp conversations"},{"heading":"[Deals Management](https://spoki.com/en/features/deals-management)","level":3,"text":"Track and manage sales opportunities from WhatsApp conversations"},{"heading":"[Ticket Management](https://spoki.com/en/features/ticket-management)","level":3,"text":"Organize and track customer support requests efficiently"},{"heading":"[List Segmentation](https://spoki.com/en/features/list-segmentation)","level":3,"text":"Organize contacts into targeted segments for personalized messaging"},{"heading":"[Massive Campaigns](https://spoki.com/en/features/massive-campaigns)","level":3,"text":"Send bulk WhatsApp messages to thousands of contacts"},{"heading":"Analytics (3 features)","level":2,"text":""},{"heading":"[Message Analytics](https://spoki.com/en/features/message-analytics)","level":3,"text":"Track open rates, interactions, and message performance"},{"heading":"[Automation Analytics](https://spoki.com/en/features/automation-analytics)","level":3,"text":"Measure the performance of your automated workflows"},{"heading":"[Ticket Analytics](https://spoki.com/en/features/ticket-analytics)","level":3,"text":"Analyze support performance with detailed ticket metrics"},{"heading":"Advertising (1 features)","level":2,"text":""},{"heading":"[Click to Message Ads](https://spoki.com/en/features/click-to-message-ads)","level":3,"text":"Drive conversions with Meta, Google, and LinkedIn ads that start WhatsApp conversations"},{"heading":"Developer Tools (3 features)","level":2,"text":""},{"heading":"[API](https://spoki.com/en/features/api)","level":3,"text":"Full REST API for custom integrations and advanced workflows"},{"heading":"[Webhooks](https://spoki.com/en/features/webhooks)","level":3,"text":"Receive real-time events for instant automation"},{"heading":"[Embedding](https://spoki.com/en/features/embedding)","level":3,"text":"Embed WhatsApp chat widgets on your website"},{"heading":"Automations (2 features)","level":2,"text":""},{"heading":"[Fallback Messages](https://spoki.com/en/features/fallback-messages)","level":3,"text":"Multi-channel fallback to ensure message delivery"},{"heading":"[Abandoned Cart Recovery](https://spoki.com/en/features/abandoned-cart)","level":3,"text":"Recover lost sales with automated cart reminders on WhatsApp"},{"heading":"Artificial Intelligence (19 features)","level":2,"text":""},{"heading":"[Custom AI Agents](https://spoki.com/en/features/custom-ai-agents)","level":3,"text":"Create AI agents tailored to your specific business needs"},{"heading":"[AI Product Suggestions](https://spoki.com/en/features/ai-product-suggestions)","level":3,"text":"Smart product recommendations in WhatsApp conversations"},{"heading":"[AI Upsell & Cross-sell](https://spoki.com/en/features/ai-upsell-crosssell)","level":3,"text":"Intelligent upselling and cross-selling powered by AI"},{"heading":"[AI Order Completion](https://spoki.com/en/features/ai-order-completion)","level":3,"text":"Guide customers to complete their purchases with AI assistance"},{"heading":"[AI Cart Sharing](https://spoki.com/en/features/ai-cart-sharing)","level":3,"text":"Send shopping carts directly in WhatsApp conversations"},{"heading":"[AI Checkout Sharing](https://spoki.com/en/features/ai-checkout-sharing)","level":3,"text":"Send instant checkout links in WhatsApp"},{"heading":"[AI Payment Request](https://spoki.com/en/features/ai-payment-request)","level":3,"text":"Request and collect payments via PayPal in WhatsApp"},{"heading":"[AI Shipping Information](https://spoki.com/en/features/ai-shipping-info)","level":3,"text":"Collect shipping details automatically through AI conversations"},{"heading":"[AI 24/7 Customer Support](https://spoki.com/en/features/ai-customer-support)","level":3,"text":"Automated customer service powered by your knowledge base"},{"heading":"[AI Knowledge Training](https://spoki.com/en/features/ai-knowledge-training)","level":3,"text":"Train your AI with FAQs, documents, and website content"},{"heading":"[AI Tools Connection](https://spoki.com/en/features/ai-tools-connection)","level":3,"text":"Connect external tools and data sources to your AI agents"},{"heading":"[AI Template Generation](https://spoki.com/en/features/ai-template-generation)","level":3,"text":"Generate perfect message templates with AI"},{"heading":"[AI Template Translation](https://spoki.com/en/features/ai-template-translation)","level":3,"text":"Translate message templates instantly with AI"},{"heading":"[AI Suggested Replies](https://spoki.com/en/features/ai-suggested-replies)","level":3,"text":"Get intelligent reply suggestions as you chat"},{"heading":"[AI Automatic Replies](https://spoki.com/en/features/ai-automatic-replies)","level":3,"text":"Let AI handle conversations automatically"},{"heading":"[AI Auto Translation](https://spoki.com/en/features/ai-auto-translation)","level":3,"text":"Real-time multilingual chat translation"},{"heading":"[AI Speech to Text](https://spoki.com/en/features/ai-speech-to-text)","level":3,"text":"Transcribe voice messages automatically"},{"heading":"[AI Message Summary](https://spoki.com/en/features/ai-message-summary)","level":3,"text":"Get instant summaries of long conversations"},{"heading":"[AI Sentiment Analysis](https://spoki.com/en/features/ai-sentiment-analysis)","level":3,"text":"Understand customer emotions in real-time"}]}}