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<page lang="en" url="https://spoki.com/en/features">
  <meta>
    <title>Features</title>
    <page>features</page>
    <language>en</language>
    <generated_at>2026-04-18T18:11:20.374Z</generated_at>
    <formats>
      <html>https://spoki.com/en/features</html>
      <markdown>https://spoki.com/en/features.md</markdown>
      <json>https://spoki.com/en/features.json</json>
      <xml>https://spoki.com/en/features.xml</xml>
    </formats>
  </meta>
  <sections>
    <section level="1" heading="Features">
      <text><![CDATA[Discover all the powerful features that make Spoki the best WhatsApp Business solution

Spoki offers **36 powerful features** to transform your WhatsApp business communication.]]></text>
    </section>
    <section level="2" heading="Core Features (8 features)">
    </section>
    <section level="3" heading="[Meta Catalog](https://spoki.com/en/features/meta-catalog)">
      <text><![CDATA[Showcase your products directly on WhatsApp with Meta's integrated catalog]]></text>
    </section>
    <section level="3" heading="[WhatsApp Forms](https://spoki.com/en/features/whatsapp-forms)">
      <text><![CDATA[Collect customer data directly in chat with native forms]]></text>
    </section>
    <section level="3" heading="[Live Chat](https://spoki.com/en/features/live-chat)">
      <text><![CDATA[Real-time customer conversations on WhatsApp]]></text>
    </section>
    <section level="3" heading="[Multi-Operator](https://spoki.com/en/features/multi-operator)">
      <text><![CDATA[Empower your entire team to manage WhatsApp conversations]]></text>
    </section>
    <section level="3" heading="[Deals Management](https://spoki.com/en/features/deals-management)">
      <text><![CDATA[Track and manage sales opportunities from WhatsApp conversations]]></text>
    </section>
    <section level="3" heading="[Ticket Management](https://spoki.com/en/features/ticket-management)">
      <text><![CDATA[Organize and track customer support requests efficiently]]></text>
    </section>
    <section level="3" heading="[List Segmentation](https://spoki.com/en/features/list-segmentation)">
      <text><![CDATA[Organize contacts into targeted segments for personalized messaging]]></text>
    </section>
    <section level="3" heading="[Massive Campaigns](https://spoki.com/en/features/massive-campaigns)">
      <text><![CDATA[Send bulk WhatsApp messages to thousands of contacts]]></text>
    </section>
    <section level="2" heading="Analytics (3 features)">
    </section>
    <section level="3" heading="[Message Analytics](https://spoki.com/en/features/message-analytics)">
      <text><![CDATA[Track open rates, interactions, and message performance]]></text>
    </section>
    <section level="3" heading="[Automation Analytics](https://spoki.com/en/features/automation-analytics)">
      <text><![CDATA[Measure the performance of your automated workflows]]></text>
    </section>
    <section level="3" heading="[Ticket Analytics](https://spoki.com/en/features/ticket-analytics)">
      <text><![CDATA[Analyze support performance with detailed ticket metrics]]></text>
    </section>
    <section level="2" heading="Advertising (1 features)">
    </section>
    <section level="3" heading="[Click to Message Ads](https://spoki.com/en/features/click-to-message-ads)">
      <text><![CDATA[Drive conversions with Meta, Google, and LinkedIn ads that start WhatsApp conversations]]></text>
    </section>
    <section level="2" heading="Developer Tools (3 features)">
    </section>
    <section level="3" heading="[API](https://spoki.com/en/features/api)">
      <text><![CDATA[Full REST API for custom integrations and advanced workflows]]></text>
    </section>
    <section level="3" heading="[Webhooks](https://spoki.com/en/features/webhooks)">
      <text><![CDATA[Receive real-time events for instant automation]]></text>
    </section>
    <section level="3" heading="[Embedding](https://spoki.com/en/features/embedding)">
      <text><![CDATA[Embed WhatsApp chat widgets on your website]]></text>
    </section>
    <section level="2" heading="Automations (2 features)">
    </section>
    <section level="3" heading="[Fallback Messages](https://spoki.com/en/features/fallback-messages)">
      <text><![CDATA[Multi-channel fallback to ensure message delivery]]></text>
    </section>
    <section level="3" heading="[Abandoned Cart Recovery](https://spoki.com/en/features/abandoned-cart)">
      <text><![CDATA[Recover lost sales with automated cart reminders on WhatsApp]]></text>
    </section>
    <section level="2" heading="Artificial Intelligence (19 features)">
    </section>
    <section level="3" heading="[Custom AI Agents](https://spoki.com/en/features/custom-ai-agents)">
      <text><![CDATA[Create AI agents tailored to your specific business needs]]></text>
    </section>
    <section level="3" heading="[AI Product Suggestions](https://spoki.com/en/features/ai-product-suggestions)">
      <text><![CDATA[Smart product recommendations in WhatsApp conversations]]></text>
    </section>
    <section level="3" heading="[AI Upsell &amp; Cross-sell](https://spoki.com/en/features/ai-upsell-crosssell)">
      <text><![CDATA[Intelligent upselling and cross-selling powered by AI]]></text>
    </section>
    <section level="3" heading="[AI Order Completion](https://spoki.com/en/features/ai-order-completion)">
      <text><![CDATA[Guide customers to complete their purchases with AI assistance]]></text>
    </section>
    <section level="3" heading="[AI Cart Sharing](https://spoki.com/en/features/ai-cart-sharing)">
      <text><![CDATA[Send shopping carts directly in WhatsApp conversations]]></text>
    </section>
    <section level="3" heading="[AI Checkout Sharing](https://spoki.com/en/features/ai-checkout-sharing)">
      <text><![CDATA[Send instant checkout links in WhatsApp]]></text>
    </section>
    <section level="3" heading="[AI Payment Request](https://spoki.com/en/features/ai-payment-request)">
      <text><![CDATA[Request and collect payments via PayPal in WhatsApp]]></text>
    </section>
    <section level="3" heading="[AI Shipping Information](https://spoki.com/en/features/ai-shipping-info)">
      <text><![CDATA[Collect shipping details automatically through AI conversations]]></text>
    </section>
    <section level="3" heading="[AI 24/7 Customer Support](https://spoki.com/en/features/ai-customer-support)">
      <text><![CDATA[Automated customer service powered by your knowledge base]]></text>
    </section>
    <section level="3" heading="[AI Knowledge Training](https://spoki.com/en/features/ai-knowledge-training)">
      <text><![CDATA[Train your AI with FAQs, documents, and website content]]></text>
    </section>
    <section level="3" heading="[AI Tools Connection](https://spoki.com/en/features/ai-tools-connection)">
      <text><![CDATA[Connect external tools and data sources to your AI agents]]></text>
    </section>
    <section level="3" heading="[AI Template Generation](https://spoki.com/en/features/ai-template-generation)">
      <text><![CDATA[Generate perfect message templates with AI]]></text>
    </section>
    <section level="3" heading="[AI Template Translation](https://spoki.com/en/features/ai-template-translation)">
      <text><![CDATA[Translate message templates instantly with AI]]></text>
    </section>
    <section level="3" heading="[AI Suggested Replies](https://spoki.com/en/features/ai-suggested-replies)">
      <text><![CDATA[Get intelligent reply suggestions as you chat]]></text>
    </section>
    <section level="3" heading="[AI Automatic Replies](https://spoki.com/en/features/ai-automatic-replies)">
      <text><![CDATA[Let AI handle conversations automatically]]></text>
    </section>
    <section level="3" heading="[AI Auto Translation](https://spoki.com/en/features/ai-auto-translation)">
      <text><![CDATA[Real-time multilingual chat translation]]></text>
    </section>
    <section level="3" heading="[AI Speech to Text](https://spoki.com/en/features/ai-speech-to-text)">
      <text><![CDATA[Transcribe voice messages automatically]]></text>
    </section>
    <section level="3" heading="[AI Message Summary](https://spoki.com/en/features/ai-message-summary)">
      <text><![CDATA[Get instant summaries of long conversations]]></text>
    </section>
    <section level="3" heading="[AI Sentiment Analysis](https://spoki.com/en/features/ai-sentiment-analysis)">
      <text><![CDATA[Understand customer emotions in real-time]]></text>
    </section>
  </sections>
</page>