{"meta":{"page":"features/live-chat","language":"en","url":"https://spoki.com/en/features/live-chat","generated_at":"2026-04-18T22:21:08.084Z","formats":{"html":"https://spoki.com/en/features/live-chat","markdown":"https://spoki.com/en/features/live-chat.md","json":"https://spoki.com/en/features/live-chat.json","xml":"https://spoki.com/en/features/live-chat.xml"}},"content":{"title":"Live Chat","sections":[{"heading":"Live Chat","level":1,"text":"**Category:** Core Features\n\n*Real-time customer conversations on WhatsApp*\n\nEngage with customers in real-time through WhatsApp. Manage all conversations from a unified inbox, assign to team members, and provide instant support that customers love."},{"heading":"Key Benefits","level":2,"text":""},{"heading":"Unified Inbox","level":3,"text":"All WhatsApp conversations in one easy-to-manage dashboard"},{"heading":"Quick Responses","level":3,"text":"Use templates and saved replies to respond faster"},{"heading":"Rich Media Support","level":3,"text":"Send images, videos, documents, and voice messages"},{"heading":"How It Works","level":2,"text":""},{"heading":"Step 1: Connect WhatsApp","level":3,"text":"Link your WhatsApp Business number to Spoki"},{"heading":"Step 2: Receive Messages","level":3,"text":"Customer messages appear instantly in your inbox"},{"heading":"Step 3: Respond & Resolve","level":3,"text":"Chat with customers and track conversation history"},{"heading":"Related Topics","level":2,"text":"live chat, real-time chat, customer chat, whatsapp chat\n\n---"},{"heading":"Ready to get started?","level":2,"text":"Start your free trial today and see how this feature can transform your business."}]}}