---
title: Live Chat
language: en
page: features/live-chat
url: https://spoki.com/en/features/live-chat
generated_at: 2026-03-19T02:33:33.898Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Live Chat

**Category:** Core Features

*Real-time customer conversations on WhatsApp*

Engage with customers in real-time through WhatsApp. Manage all conversations from a unified inbox, assign to team members, and provide instant support that customers love.

## Key Benefits

### Unified Inbox

All WhatsApp conversations in one easy-to-manage dashboard

### Quick Responses

Use templates and saved replies to respond faster

### Rich Media Support

Send images, videos, documents, and voice messages


## How It Works

### Step 1: Connect WhatsApp

Link your WhatsApp Business number to Spoki

### Step 2: Receive Messages

Customer messages appear instantly in your inbox

### Step 3: Respond & Resolve

Chat with customers and track conversation history


## Related Topics

live chat, real-time chat, customer chat, whatsapp chat

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## Ready to get started?

Start your free trial today and see how this feature can transform your business.

