<?xml version="1.0" encoding="UTF-8"?>
<page lang="en" url="https://spoki.com/en/features/live-chat">
  <meta>
    <title>Live Chat</title>
    <page>features/live-chat</page>
    <language>en</language>
    <generated_at>2026-04-18T18:11:51.322Z</generated_at>
    <formats>
      <html>https://spoki.com/en/features/live-chat</html>
      <markdown>https://spoki.com/en/features/live-chat.md</markdown>
      <json>https://spoki.com/en/features/live-chat.json</json>
      <xml>https://spoki.com/en/features/live-chat.xml</xml>
    </formats>
  </meta>
  <sections>
    <section level="1" heading="Live Chat">
      <text><![CDATA[**Category:** Core Features

*Real-time customer conversations on WhatsApp*

Engage with customers in real-time through WhatsApp. Manage all conversations from a unified inbox, assign to team members, and provide instant support that customers love.]]></text>
    </section>
    <section level="2" heading="Key Benefits">
    </section>
    <section level="3" heading="Unified Inbox">
      <text><![CDATA[All WhatsApp conversations in one easy-to-manage dashboard]]></text>
    </section>
    <section level="3" heading="Quick Responses">
      <text><![CDATA[Use templates and saved replies to respond faster]]></text>
    </section>
    <section level="3" heading="Rich Media Support">
      <text><![CDATA[Send images, videos, documents, and voice messages]]></text>
    </section>
    <section level="2" heading="How It Works">
    </section>
    <section level="3" heading="Step 1: Connect WhatsApp">
      <text><![CDATA[Link your WhatsApp Business number to Spoki]]></text>
    </section>
    <section level="3" heading="Step 2: Receive Messages">
      <text><![CDATA[Customer messages appear instantly in your inbox]]></text>
    </section>
    <section level="3" heading="Step 3: Respond &amp; Resolve">
      <text><![CDATA[Chat with customers and track conversation history]]></text>
    </section>
    <section level="2" heading="Related Topics">
      <text><![CDATA[live chat, real-time chat, customer chat, whatsapp chat

---]]></text>
    </section>
    <section level="2" heading="Ready to get started?">
      <text><![CDATA[Start your free trial today and see how this feature can transform your business.]]></text>
    </section>
  </sections>
</page>