---
title: Ticket Analytics
language: en
page: features/ticket-analytics
url: https://spoki.com/en/features/ticket-analytics
generated_at: 2026-03-19T02:33:46.141Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Ticket Analytics

**Category:** Analytics

*Analyze support performance with detailed ticket metrics*

Get deep insights into your support operations. Track time-to-close, ticket volumes, agent performance, and customer satisfaction to continuously improve your support quality.

## Key Benefits

### Resolution Metrics

Track average time to first response and resolution

### Agent Performance

Compare performance across team members

### Trend Analysis

Identify patterns in ticket volume and types


## How It Works

### Step 1: Collect Data

Ticket data is automatically captured and organized

### Step 2: Generate Reports

View dashboards or export detailed reports

### Step 3: Take Action

Use insights to improve support processes


## Related Topics

ticket analytics, support analytics, resolution time, ticket status

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## Ready to get started?

Start your free trial today and see how this feature can transform your business.

