{"meta":{"page":"features/ticket-management","language":"en","url":"https://spoki.com/en/features/ticket-management","generated_at":"2026-04-18T22:22:17.524Z","formats":{"html":"https://spoki.com/en/features/ticket-management","markdown":"https://spoki.com/en/features/ticket-management.md","json":"https://spoki.com/en/features/ticket-management.json","xml":"https://spoki.com/en/features/ticket-management.xml"}},"content":{"title":"Ticket Management","sections":[{"heading":"Ticket Management","level":1,"text":"**Category:** Core Features\n\n*Organize and track customer support requests efficiently*\n\nConvert WhatsApp conversations into trackable support tickets. Categorize issues, set priorities, track resolution times, and ensure every customer request is handled professionally."},{"heading":"Key Benefits","level":2,"text":""},{"heading":"Automatic Ticketing","level":3,"text":"Create tickets automatically from conversations or keywords"},{"heading":"Priority & Categories","level":3,"text":"Organize tickets by urgency and type for efficient handling"},{"heading":"SLA Tracking","level":3,"text":"Monitor response and resolution times against targets"},{"heading":"How It Works","level":2,"text":""},{"heading":"Step 1: Set Up Categories","level":3,"text":"Define ticket types and priority levels for your business"},{"heading":"Step 2: Create Tickets","level":3,"text":"Convert conversations to tickets manually or automatically"},{"heading":"Step 3: Resolve & Report","level":3,"text":"Track tickets to resolution and analyze support metrics"},{"heading":"Related Topics","level":2,"text":"ticket management, support tickets, helpdesk, issue tracking\n\n---"},{"heading":"Ready to get started?","level":2,"text":"Start your free trial today and see how this feature can transform your business."}]}}