---
title: Ticket Management
language: en
page: features/ticket-management
url: https://spoki.com/en/features/ticket-management
generated_at: 2026-03-19T02:33:24.751Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Ticket Management

**Category:** Core Features

*Organize and track customer support requests efficiently*

Convert WhatsApp conversations into trackable support tickets. Categorize issues, set priorities, track resolution times, and ensure every customer request is handled professionally.

## Key Benefits

### Automatic Ticketing

Create tickets automatically from conversations or keywords

### Priority & Categories

Organize tickets by urgency and type for efficient handling

### SLA Tracking

Monitor response and resolution times against targets


## How It Works

### Step 1: Set Up Categories

Define ticket types and priority levels for your business

### Step 2: Create Tickets

Convert conversations to tickets manually or automatically

### Step 3: Resolve & Report

Track tickets to resolution and analyze support metrics


## Related Topics

ticket management, support tickets, helpdesk, issue tracking

---

## Ready to get started?

Start your free trial today and see how this feature can transform your business.

