{"meta":{"page":"integrations/activecampaign","language":"en","url":"https://spoki.com/en/integrations/activecampaign","generated_at":"2026-04-18T22:20:59.591Z","formats":{"html":"https://spoki.com/en/integrations/activecampaign","markdown":"https://spoki.com/en/integrations/activecampaign.md","json":"https://spoki.com/en/integrations/activecampaign.json","xml":"https://spoki.com/en/integrations/activecampaign.xml"}},"content":{"title":"Transform the way you communicate with your customers in Marketing, Sales and Support activities.","sections":[{"heading":"Transform the way you communicate with your customers in Marketing, Sales and Support activities.","level":1,"text":"Transform the way you communicate with your customers in Marketing, Sales and Support activities.\n\n**Maximize the effectiveness of every message with Spoki's WhatsApp.**"},{"heading":"1. Automation of the personalized customer experience.","level":2,"text":"The Spoki and ActiveCampaign integration automates and personalizes WhatsApp communications based on customer behavior, making them timely and relevant."},{"heading":"2. Optimizing Sales and Marketing Strategies.","level":2,"text":"Spoki and ActiveCampaign allow you to implement effective sales and marketing strategies, ensuring automatic and personalized follow-ups on WhatsApp for constant attention to each customer."},{"heading":"3. Greater efficiency and productivity.","level":2,"text":"Spoki and ActiveCampaign optimize operations by eliminating repetitive manual tasks and allowing teams to focus on higher-value tasks, increasing efficiency."},{"heading":"4. Improvement of customer engagement and loyalty.","level":2,"text":"The Spoki-ActiveCampaign integration enhances engagement with targeted messages, improving the likelihood of conversions and customer loyalty."},{"heading":"5. Seamless integrations across your stack.","level":2,"text":"Combine the power of Spoki and ActiveCampaign with your existing CRM, analytics and ecommerce tools to create a connected customer journey from acquisition to loyalty."},{"heading":"6. Data-driven testing and analytics.","level":2,"text":"Measure, test and iterate your messages and automations. Use insights to continuously improve performance and deliver experiences your customers love."},{"heading":"Configuration | Use WhatsApp Chat in ActiveCampaign","level":2,"text":"1. Activate this integration in the upper right corner; 2. Go to ActiveCampaign > Settings > Developer > API Access; 3. Copy the values and enter them in the “Settings” section at the top of the same page and press “Save”. 4. Go to the details of a contact or offer where you will find a section dedicated to the WhatsApp chat; 5. Spoki will identify the contact via email or phone number. If it does not already exist on Spoki, you can start a new chat without leaving ActiveCampaign. Who can access the chat in ActiveCampaign? Normally Spoki looks for the user with the same email used in ActiveCampaign; if a user with the same email does not exist in Spoki, then they will not be able to access the chat.\n\n1. Activate this integration in the upper right corner;\n2. Go to ActiveCampaign > Settings > Developer > API Access;\n3. Copy the values and enter them in the “Settings” section at the top of the same page and press “Save”.\n4. Go to the details of a contact or offer where you will find a section dedicated to the WhatsApp chat;\n5. Spoki will identify the contact via email or phone number. If it does not already exist on Spoki, you can start a new chat without leaving ActiveCampaign."},{"heading":"Who can access the chat in ActiveCampaign?","level":3,"text":"Normally Spoki looks for the user with the same email used in ActiveCampaign; if a user with the same email does not exist in Spoki, then they will not be able to access the chat."},{"heading":"Do you want to give everyone access to the chat in ActiveCampaign?","level":2,"text":"1. Go to Spoki > Users and Roles > Add;\n2. Role: Chat Manager; User Type: Service User; Name: ActiveCampaign;\n3. Click on \"Add\";\n4. Now all users who have access to the \"Contact\" or \"Opportunity in ActiveCampaign\" detail will be able to use the chat."},{"heading":"Configuration | Add Spoki step in AC automation","level":2,"text":"You can start Spoki from ActiveCampaign via the Spoki CX APP step, the contact will be created or updated."},{"heading":"Actions to take on Spoki:","level":3,"text":"1. Activate this integration in the upper right corner;\n2. Create a new automation or select an existing one;\n3. Click on Add start step / Integration / ActiveCampaign;\n4. Copy the Automation ID\n5. Add at least one automatic action (e.g., Send Template);\n6. Press \"Save\"."},{"heading":"Actions to take on ActiveCampaign:","level":3,"text":"1. Create a new automation or select an existing one;\n2. Click on \"+\" to add a step;\n3. Click on \"App CX / Spoki – Start a WhatsApp Automation\";\n4. Connect using the secret you find above;\n5. Enter the Automation ID;\n6. Press \"Save\"."},{"heading":"Configuration | Add AC step in Spoki automation","level":2,"text":"You can start ActiveCampaign via the Spoki CX APP step. The contact will be updated (checked via email or phone) or created if it has an associated email in Spoki."},{"heading":"Actions to take on Spoki:","level":3,"text":"1. Activate this integration in the upper right corner;\n2. Go to ActiveCampaign > Settings > Developer > API Access;\n3. Copy the values and enter them in the 'Settings' section at the top of this page. Click 'Save'.\n4. Create a new automation or select an existing one;\n5. Click on 'Your automated action' in ActiveCampaign;\n6. Save the automation and copy the Step ID shown in the ActiveCampaign step;"},{"heading":"Actions to take on ActiveCampaign:","level":3,"text":"1. Create a new automation or select an existing one;\n2. Click on 'Your automated action' > ActiveCampaign;\n3. Click on Add Trigger > App > Spoki Automations > Spoki Automation created;\n4. Click on 'Segment Spoki Automations';\n5. Add Step ID as a condition | Is | paste the Step ID copied earlier;\n6. Press 'Save'."},{"heading":"What can you do with Spoki and Active Campaign?","level":2,"text":"**By integrating Spoki with ActiveCampaign via APP CX, you can fully exploit the WhatsApp channel to develop your business.**"},{"heading":"WhatsApp Chat directly embedded in ActiveCampaign","level":3,"text":", in the “Offer Details” and “Contact Details” screens."},{"heading":"Add Spoki step in ActiveCampaign automation","level":3,"text":": Send automatic WhatsApp messages – Update Contact on Spoki – Start Spoki automation."},{"heading":"Add ActiveCampaign step in Spoki automation","level":3,"text":": Start AC when triggered on Spoki – Track events triggered by Spoki in every contact on AC.\n\n---"},{"heading":"Start now for free and turn every message into a valuable interaction.","level":2,"text":"Start with a free account on Spoki and start your first campaigns with 5 € of included credit.\n\n**Action:** Try free\n\nOr contact us to build your winning strategy together. We are waiting for you!\n\n**Alternative:** Book the Call"}]}}