---
title: Create a more authentic and direct relationship with your customers with Spoki's WhatsApp API.
language: en
page: integrations/api
url: https://spoki.com/en/integrations/api
generated_at: 2026-03-19T05:18:24.775Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Create a more authentic and direct relationship with your customers with Spoki's WhatsApp API.

Create a more authentic and direct relationship with your customers with Spoki's WhatsApp API.

## Benefits

**Advanced features for automation, CRM and integrations with existing business systems.**

## 1. Customer Communication Transformation

With WhatsApp's API you maximize the effectiveness of your communication by enabling message automation and advanced conversation management, providing immediate and personalized customer service.

## 2. Automation of the personalized Customer experience

By integrating Spoki and the WhatsApp API into your customer's customer journey, you can automate it with: welcome messages, predefined/custom responses, and massive conversations, thus improving the overall efficiency of your communication.

## 3. Integration with Enterprise Systems

The API facilitates the integration of WhatsApp with CRM and order management systems, enabling smooth management of customer conversations and optimized data collection.

## 4. Tracking Conversation Metrics.

Ability to Monitor WhatsApp performance, providing key data such as number of messages, response rate, and length of conversations.

## 

### Steps

1. Click on Automations in the menu;
2. Go to the upper right-hand corner on the "New" button;
3. Give your Automation a name and click on "Save."
4. Press the "Add Startup Step" button and select "Integration"/"API Url."
5. Click at the bottom on "Your automatic action."
6. Under "Action Type," select "Template."
7. Select the template to submit and click "Add."
8. Press "Save."
9. Copy the newly generated API URL and call it via API with method POST.

---

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