---
title: Integrate WhatsApp with Intercom for Omnichannel Support
language: en
page: integrations/intercom
url: https://spoki.com/en/integrations/intercom
generated_at: 2026-03-19T05:18:21.296Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Integrate WhatsApp with Intercom for Omnichannel Support

Integrate WhatsApp with Intercom for omnichannel customer support with unified conversations, automated routing, and seamless team collaboration.

## Introduction

The integration between **Intercom** and **WhatsApp** via Spoki creates a unified customer support experience. Manage WhatsApp conversations alongside your existing Intercom channels, automate responses, and provide seamless support across all touchpoints.

Intercom's powerful customer communication platform combined with Spoki's WhatsApp capabilities enables support teams to deliver consistent, personalized experiences no matter where customers reach out.

## 1. Unified Inbox Experience

Manage all WhatsApp conversations directly within Intercom's inbox. Your support team can respond to WhatsApp messages without switching between platforms, maintaining context and improving efficiency.

- **Single workspace**: All channels in one place for easier management
- **Consistent responses**: Use Intercom's saved replies for WhatsApp
- **Full history**: See complete customer conversation history across channels
- **Team collaboration**: Assign and discuss WhatsApp tickets with teammates

## 2. Automated Support Workflows

Leverage Intercom's automation capabilities for WhatsApp conversations. Route inquiries to the right team, send automatic responses, and trigger bots based on customer messages.

- Automatic routing based on message content
- First response automation for common queries
- Bot integration for 24/7 initial support
- Escalation rules for complex issues
- Business hours auto-responders

## 3. Rich Customer Context

Access complete customer profiles during WhatsApp conversations. See previous interactions, purchase history, and custom attributes to provide personalized support.

## 4. Proactive Customer Engagement

Use WhatsApp for proactive customer outreach beyond reactive support. Send targeted messages based on user behavior, lifecycle stage, or custom events tracked in Intercom.

## 5. Analytics and Reporting

Track WhatsApp support performance within Intercom's reporting dashboard. Measure response times, resolution rates, and customer satisfaction across all channels.

- First response time for WhatsApp
- Resolution time by channel
- Customer satisfaction scores
- Team workload distribution
- Conversation volume trends

## Configuration | Connect Intercom with Spoki

Setting up the integration between Intercom and Spoki enables powerful omnichannel support. Follow these steps to get started.

### Steps

1. Connect your Intercom workspace to Spoki
2. Configure WhatsApp as a custom channel in Intercom
3. Set up message routing rules for WhatsApp conversations
4. Configure automation workflows for initial responses
5. Train your team on handling WhatsApp conversations in Intercom
6. Test the integration with sample conversations

### Best Practices

- Create WhatsApp-specific saved replies for common questions
- Set up business hours and auto-responders
- Use tags to categorize WhatsApp conversations
- Monitor response times to meet WhatsApp's quality standards

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## Unify your support with WhatsApp and Intercom

Deliver seamless customer support across all channels with WhatsApp integrated into your Intercom workspace.

**Action:** Get Started Free

Need help setting up your Intercom integration? Our team is here to help.

**Alternative:** Contact Support

