---
title: Integrate WhatsApp with Keap for Powerful Marketing Automation
language: en
page: integrations/keap
url: https://spoki.com/en/integrations/keap
generated_at: 2026-03-19T02:33:36.283Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Integrate WhatsApp with Keap for Powerful Marketing Automation

Integrate WhatsApp with Keap (formerly Infusionsoft) for powerful marketing automation, CRM synchronization, and personalized customer communication.

## Introduction

The integration between **Keap** (formerly Infusionsoft) and **WhatsApp** via Spoki combines the power of advanced marketing automation with the immediacy of messaging. Automate your customer communications, synchronize your CRM data, and create personalized experiences that drive conversions.

Keap's robust automation engine paired with Spoki's WhatsApp capabilities enables small businesses and entrepreneurs to deliver enterprise-level customer experiences without the complexity.

## 1. Automated Campaign Sequences

Leverage Keap's powerful automation builder to trigger WhatsApp messages at the perfect moment. From welcome sequences to follow-up campaigns, automate your entire customer journey with personalized messaging.

- Trigger WhatsApp messages based on Keap tags and actions
- Create multi-step nurture sequences across email and WhatsApp
- Set up appointment reminders and follow-ups
- Automate birthday and anniversary messages

## 2. Bidirectional CRM Synchronization

Keep your customer data synchronized between Keap and Spoki. Every WhatsApp conversation, response, and interaction is automatically logged in your CRM, giving you a complete view of each customer relationship.

- **Real-time sync**: Contact updates flow instantly between platforms
- **Conversation history**: All WhatsApp chats logged in Keap
- **Tag automation**: Apply tags based on WhatsApp interactions
- **Lead scoring**: Update scores based on messaging engagement

## 3. Sales Pipeline Integration

Move leads through your sales pipeline with WhatsApp touchpoints. Trigger messages based on pipeline stage changes, automate follow-ups for stalled deals, and close more sales with timely communication.

- Stage-based WhatsApp notifications
- Automated proposal and quote follow-ups
- Deal reminder sequences
- Win-back campaigns for lost opportunities

## 4. E-commerce and Payments

Connect Keap's e-commerce features with WhatsApp for order notifications, payment reminders, and customer support. Send purchase confirmations, shipping updates, and subscription reminders directly to customers.

- Order confirmation messages
- Payment reminder sequences
- Subscription renewal notifications
- Upsell and cross-sell campaigns

## 5. Appointment and Calendar Integration

Reduce no-shows and improve client communication with automated appointment reminders via WhatsApp. Integrate with Keap's calendar to send confirmations, reminders, and follow-up messages.

Studies show WhatsApp reminders can reduce no-show rates by up to 40%, directly impacting your revenue and operational efficiency.

## Configuration | Connect Keap with Spoki

Setting up the integration between Keap and Spoki enables powerful automation workflows. Follow these steps to get started.

### Steps

1. Connect your Keap account to Spoki via API key
2. Map your Keap custom fields to Spoki contact properties
3. Create automation triggers in Keap for WhatsApp actions
4. Set up your WhatsApp message templates in Spoki
5. Configure tags to sync between platforms
6. Test your automation workflows end-to-end

### Best Practices

- Use Keap tags to segment your WhatsApp audiences
- Set up a unified customer profile view across both platforms
- Create fallback automations for failed message deliveries
- Monitor engagement metrics to optimize your sequences

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## Supercharge your Keap automation with WhatsApp

Combine Keap's powerful CRM with WhatsApp messaging to create personalized customer experiences that convert.

**Action:** Get Started Free

Need help setting up your Keap integration? Our team is here to help.

**Alternative:** Contact Support

