---
title: Integrate WhatsApp with Magento for Enhanced E-Commerce
language: en
page: integrations/magento
url: https://spoki.com/en/integrations/magento
generated_at: 2026-03-19T02:33:34.546Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Integrate WhatsApp with Magento for Enhanced E-Commerce

Integrate WhatsApp with Magento for enhanced e-commerce communication with automated order notifications, abandoned cart recovery, and real-time customer support.

## Introduction

The integration between **Magento** and **WhatsApp** via Spoki transforms your e-commerce communication strategy. Automate order updates, recover abandoned carts, and provide instant customer support to increase sales and improve customer satisfaction.

Magento's powerful e-commerce capabilities combined with Spoki's WhatsApp automation create a comprehensive solution for online stores looking to enhance customer engagement and drive revenue growth.

## 1. Automated Order Notifications

Keep customers informed at every stage of their order journey with automated WhatsApp notifications. From order confirmation to shipping updates and delivery notifications, ensure customers always know their order status.

## 2. Abandoned Cart Recovery

Recover lost sales with automated abandoned cart reminders via WhatsApp. With open rates up to 98%, WhatsApp messages are far more effective than email for cart recovery campaigns.

- Automatic detection of abandoned carts
- Personalized reminder messages with product images
- Time-delayed sequence (1 hour, 24 hours, 72 hours)
- Discount code delivery to incentivize completion
- One-click return to cart functionality

## 3. Real-Time Customer Support

Provide instant customer support through WhatsApp. Customers can ask questions about products, track orders, request returns, and get help without leaving their favorite messaging app.

- Product inquiries and recommendations
- Order status and tracking queries
- Return and refund requests
- Size and availability questions
- Store location and hours information

## 4. Marketing and Promotions

Drive repeat purchases with targeted WhatsApp marketing campaigns. Send personalized product recommendations, exclusive offers, and promotional messages to your customer base.

## 5. Back-in-Stock Alerts

Never lose a sale due to out-of-stock products. Allow customers to sign up for WhatsApp notifications when products are back in stock, and automatically notify them when inventory is replenished.

Back-in-stock alerts via WhatsApp have conversion rates up to 10x higher than email, as customers can immediately purchase from the notification.

## Configuration | Connect Magento with Spoki

Setting up the integration between Magento and Spoki enables powerful e-commerce automation. Follow these steps to get started.

### Steps

1. Install the Spoki connector extension in your Magento admin panel
2. Connect your Spoki account using API credentials
3. Configure order event triggers for WhatsApp notifications
4. Set up abandoned cart detection and recovery sequences
5. Create message templates for each notification type
6. Test the integration with sample orders

### Best Practices

- Include product images in abandoned cart messages
- Set up smart timing for cart recovery sequences
- Segment customers for targeted marketing campaigns
- Monitor delivery rates and optimize message timing

---

## Supercharge your Magento store with WhatsApp

Transform your e-commerce customer experience with automated WhatsApp communications and start increasing sales today.

**Action:** Get Started Free

Need help setting up your Magento integration? Our team is here to help.

**Alternative:** Contact Support

