Deliver Exceptional Guest Experiences with WhatsApp 
WhatsApp
BOOKINGS – CONCIERGE – GUEST CARE
Connect with guests throughout their journey - from booking to checkout - with automated WhatsApp communication.
Message
Open Rate
Guest
Satisfaction
Return on
Investment
Direct
Bookings
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Trusted by +4,500 businesses
How Hotels Use WhatsApp with Spoki
Booking Confirmations
Send instant booking confirmations with all stay details.
Mobile Check-In
Enable contactless check-in and digital room keys.
Concierge Services
Handle room service, restaurant reservations, and requests.
Local Recommendations
Share personalized tips for restaurants and attractions.
Guest Feedback
Collect reviews and address concerns during the stay.
Loyalty Rewards
Manage loyalty programs and exclusive member offers.
Make WhatsApp Your Hotel's Concierge Channel
WhatsApp is the most used communication channel by your customers and it's on this channel that companies today must develop their business.
Here's what hotels achieve with Spoki:
- •Send WhatsApp Campaigns with multiple, massive and unlimited WhatsApp Messages
- •Automate and Schedule WhatsApp messages
- •Integrate WhatsApp with E-commerce, CRM, management systems and over 4,000 Marketing software
- •Create WhatsApp Chatbots and automatic responders
- •Manage WhatsApp chats 24/7 with the help of Artificial Intelligence
- •Manage Customer Support and Sales with a WhatsApp CRM
350+ Hotels are delighting guests with Spoki
Key Features for Hotels
PMS Integration
Connect with your property management system.
Multi-Language
Communicate with guests in their preferred language.
Digital Keys
Send room keys directly to WhatsApp.
Guest Analytics
Track preferences and satisfaction scores.
The WhatsApp Platform for Hospitality
Spoki helps hotels, resorts, and lodging businesses deliver personalized guest experiences that drive loyalty and positive reviews.
AI Concierge for Your Property
Let AI handle guest requests, provide local recommendations, and manage inquiries - elevating service while reducing staff workload.
Connect WhatsApp with your
Hotel Systems
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