How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

WhatsApp Marketing ROI Calculator

Discover Your ROI with WhatsApp Automation

Get an instant, personalized calculation showing how much revenue you can generate and costs you can save by automating your WhatsApp customer communications with Spoki.

Increase conversion rates by up to 40%
Reduce customer service costs
Scale without adding headcount

The ROI Calculator

3 steps = 2 minutes

1. Your Email

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Trusted by 4,500+ businesses

+47%

Conversion rate increase

E-commerce retailer

-68%

Customer support costs reduced

SaaS company

3.2x

More qualified leads per month

B2B service provider

Where Your ROI Comes From

Spoki's WhatsApp automation delivers measurable results across three key areas of your business

Revenue Growth

Discover how automation drives revenue growth for your business

5.16x

Higher conversion rates

Automated WhatsApp campaigns reach customers where they are most engaged, driving 5,16x higher open rates than email.

41%

Recovered abandoned carts

Real-time cart abandonment messages bring back 41% of lost sales through personalized WhatsApp reminders.

+31%

Increased repeat purchases

Automated post-purchase flows and personalized offers boost sales conversion by 31%.

Everything You Need to Maximize WhatsApp ROI

Powerful features designed to drive revenue, reduce costs, and scale your customer communications

Conversational Commerce

Turn conversations into conversions with interactive product catalogs and in-chat purchases.

Marketing Campaigns

Send targeted promotional messages, product launches, and seasonal offers with high open rates.

Customer Support

Automate FAQs, order tracking, and support tickets with intelligent chatbots.

Cart Recovery

Automatically remind customers about abandoned carts with personalized recovery messages.

Analytics & Insights

Track campaign performance, engagement metrics, and ROI in real-time dashboards.

Broadcast Messages

Reach your entire customer base with important updates, announcements, and promotions.

Trusted & Compliant

Enterprise-grade security and compliance you can rely on

GDPR Compliant

Full compliance with European data protection regulations

WhatsApp Business API Partner

Official Meta Business Partner with verified solutions

Enterprise-Grade Security

End-to-end encryption and secure data handling

Trusted by 4,500+ Businesses

Proven track record across multiple industries

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.