---
title: 24/7 Customer Support
language: en
page: use-cases/24-7-customer-support
url: https://spoki.com/en/use-cases/24-7-customer-support
generated_at: 2026-03-19T05:19:17.140Z
format: LLM-friendly Markdown
version: 1.0.0
---

# 24/7 Customer Support

**Always available**

Answer questions, handle changes, and provide assistance anytime with AI-powered WhatsApp support. Never miss a customer inquiry regardless of time or volume.

## The Challenge

Customers expect instant support at any hour. Traditional support channels can't scale without significant costs. With AI-powered WhatsApp support, you can provide immediate, quality assistance 24/7 while reducing operational costs.

## How It Works on WhatsApp

### Customer Sends Inquiry

Customers reach out via WhatsApp with questions about orders, services, policies, or any support need. The AI responds instantly.

### AI Understands Intent

The AI analyzes the message, understands customer intent, and provides relevant answers from your knowledge base or FAQ database.

### Smart Escalation

For complex issues requiring human intervention, Spoki intelligently escalates to your support team with full conversation context.

### Continuous Learning

The AI learns from interactions, improving responses over time while maintaining quality and reducing the need for human support.

## Business Impact

- **24/7** Availability
- **80%** Auto-resolved inquiries
- **60%** Cost reduction
- **<1min** Response time

## Customization Options

This use case can be adapted to your specific business needs:

- Knowledge base and FAQ content
- Response tone and brand voice
- Escalation rules and triggers
- Business hours and availability
- Multi-language support
- Integration with your ticketing system

## Example Conversation

**🤖 SupportBot** (24/7 Support)

**🤖 SupportBot:** Hello! 👋 I'm your 24/7 support assistant. How can I help?
> 📋 **Customer Support** - We're always here for you
> • [I have a question]
> • [Report an issue]

**👤 Cliente:** How do I reset my password?

**🤖 SupportBot:** To reset your password:

1️⃣ Go to Settings
2️⃣ Click "Security"
3️⃣ Select "Reset Password"
4️⃣ Check your email

Need more help?
> • [That worked, thanks!]

---

## Ready for 24/7 Customer Support?

Start providing instant AI-powered support via WhatsApp today.

**Action:** Get Started with Spoki

