---
title: Automotive
language: en
page: use-cases/automotive
url: https://spoki.com/en/use-cases/automotive
generated_at: 2026-03-19T04:00:38.953Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Automotive

**Sales & Service**

Transform dealership and workshop communication with WhatsApp automation. From lead follow-up to service reminders, engage customers at every touchpoint.

## The Challenge

Automotive businesses face long response times, scattered leads, and manual notification processes. Customers expect immediate responses when inquiring about vehicles or scheduling service. Traditional communication methods create friction and missed opportunities.

## How It Works on WhatsApp

### Lead Capture & Qualification

Automatically capture leads from ads, website, or walk-ins. The AI qualifies leads by asking about preferences: new/used, budget, vehicle type.

### Automated Follow-up

Send personalized follow-ups based on customer interests. Schedule test drives, share vehicle details, and answer common questions automatically.

### Service Notifications

Automate maintenance reminders, service appointments, and delivery notifications. Keep customers informed throughout the service process.

### Smart Routing

Route conversations to the right team: sales for new inquiries, service for maintenance requests. Ensure fast, relevant responses.

## Business Impact

- **+30%** Revenue increase
- **93%** Message open rate
- **56%** Interaction rate
- **50%** Faster response time

## Customization Options

Adapt this solution to your dealership or workshop needs:

- Vehicle inventory integration
- Service scheduling automation
- Customer segmentation (new, used, NLT)
- Sales vs. service routing
- Test drive booking flows
- Post-purchase follow-up sequences

## Example Conversation

**🚗 AutoBot** (Online)

**🤖 AutoBot:** Welcome to our dealership! 🚗 How can I assist you today?
> 📋 **Automotive Assistant** - Sales, Service & Support
> • [New vehicles]
> • [Service appointment]

**👤 Cliente:** I want to book a test drive

**🤖 AutoBot:** Perfect! 🚗 Let me check availability:

📅 Available slots:
• Tomorrow 10:00 AM
• Tomorrow 3:00 PM
• Saturday 11:00 AM

Which model would you like to test?
> • [Book for tomorrow]

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## Ready to Transform Your Dealership?

Start automating your automotive customer communications today.

**Action:** Get Started with Spoki

