{"meta":{"page":"use-cases/ecommerce-transactional","language":"en","url":"https://spoki.com/en/use-cases/ecommerce-transactional","generated_at":"2026-04-19T00:05:07.669Z","formats":{"html":"https://spoki.com/en/use-cases/ecommerce-transactional","markdown":"https://spoki.com/en/use-cases/ecommerce-transactional.md","json":"https://spoki.com/en/use-cases/ecommerce-transactional.json","xml":"https://spoki.com/en/use-cases/ecommerce-transactional.xml"}},"content":{"title":"Transactional Messages","sections":[{"heading":"Transactional Messages","level":1,"text":"**Support**\n\nSend automatic transactional messages: order confirmation, status updates, tracking numbers, and review requests."},{"heading":"The Challenge","level":2,"text":"Customers want real-time updates on their order status. Transactional emails often end up in spam or get ignored, generating anxiety and support requests."},{"heading":"How It Works on WhatsApp","level":2,"text":""},{"heading":"Order Confirmation","level":3,"text":"Automatically send order confirmation with product summary, total, and order number."},{"heading":"Status Updates","level":3,"text":"Notify every status change: processing, shipped, out for delivery, delivered."},{"heading":"Interactive Tracking","level":3,"text":"Send tracking number with link and ability to track directly in chat."},{"heading":"Review Request","level":3,"text":"After delivery, request a review with direct link to product page."},{"heading":"Business Impact","level":2,"text":"- **98%** Read rate\n- **-70%** 'Where's my order?' requests\n- **+40%** Reviews received\n- **92%** Customer satisfaction"},{"heading":"Customization Options","level":2,"text":"Adapt this solution to your order process:\n\n- Brand-customized templates\n- Product images in message\n- Direct link to carrier tracking\n- Review request timing\n- Integration with e-commerce platforms\n- Automatic multi-language messages"},{"heading":"Example Conversation","level":2,"text":"**🛍️ ShopBot** (Online)\n\n**🤖 ShopBot:** Hi there! 🛍️ Welcome to our store!\n> 📋 **Shopping Assistant** - Find products, track orders, get support\n> • [Browse products]\n> • [Track my order]\n\n**👤 Cliente:** I left items in my cart\n\n**🤖 ShopBot:** I found your cart! 🛒\n\n📦 Your items:\n• Premium Headphones - $149\n• Phone Case - $29\n\n💰 Total: $178\n\n🎁 Complete now and get 10% OFF!\n> • [Complete purchase]\n\n---"},{"heading":"Ready to Improve Post-Sale Communication?","level":2,"text":"Keep your customers always informed with transactional messages on WhatsApp.\n\n**Action:** Get Started with Spoki"}]}}