---
title: Transactional Messages
language: en
page: use-cases/ecommerce-transactional
url: https://spoki.com/en/use-cases/ecommerce-transactional
generated_at: 2026-03-19T05:19:17.227Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Transactional Messages

**Support**

Send automatic transactional messages: order confirmation, status updates, tracking numbers, and review requests.

## The Challenge

Customers want real-time updates on their order status. Transactional emails often end up in spam or get ignored, generating anxiety and support requests.

## How It Works on WhatsApp

### Order Confirmation

Automatically send order confirmation with product summary, total, and order number.

### Status Updates

Notify every status change: processing, shipped, out for delivery, delivered.

### Interactive Tracking

Send tracking number with link and ability to track directly in chat.

### Review Request

After delivery, request a review with direct link to product page.

## Business Impact

- **98%** Read rate
- **-70%** 'Where's my order?' requests
- **+40%** Reviews received
- **92%** Customer satisfaction

## Customization Options

Adapt this solution to your order process:

- Brand-customized templates
- Product images in message
- Direct link to carrier tracking
- Review request timing
- Integration with e-commerce platforms
- Automatic multi-language messages

## Example Conversation

**🛍️ ShopBot** (Online)

**🤖 ShopBot:** Hi there! 🛍️ Welcome to our store!
> 📋 **Shopping Assistant** - Find products, track orders, get support
> • [Browse products]
> • [Track my order]

**👤 Cliente:** I left items in my cart

**🤖 ShopBot:** I found your cart! 🛒

📦 Your items:
• Premium Headphones - $149
• Phone Case - $29

💰 Total: $178

🎁 Complete now and get 10% OFF!
> • [Complete purchase]

---

## Ready to Improve Post-Sale Communication?

Keep your customers always informed with transactional messages on WhatsApp.

**Action:** Get Started with Spoki

