<?xml version="1.0" encoding="UTF-8"?>
<page lang="en" url="https://spoki.com/en/use-cases/ecommerce-transactional">
  <meta>
    <title>Transactional Messages</title>
    <page>use-cases/ecommerce-transactional</page>
    <language>en</language>
    <generated_at>2026-04-18T19:58:14.495Z</generated_at>
    <formats>
      <html>https://spoki.com/en/use-cases/ecommerce-transactional</html>
      <markdown>https://spoki.com/en/use-cases/ecommerce-transactional.md</markdown>
      <json>https://spoki.com/en/use-cases/ecommerce-transactional.json</json>
      <xml>https://spoki.com/en/use-cases/ecommerce-transactional.xml</xml>
    </formats>
  </meta>
  <sections>
    <section level="1" heading="Transactional Messages">
      <text><![CDATA[**Support**

Send automatic transactional messages: order confirmation, status updates, tracking numbers, and review requests.]]></text>
    </section>
    <section level="2" heading="The Challenge">
      <text><![CDATA[Customers want real-time updates on their order status. Transactional emails often end up in spam or get ignored, generating anxiety and support requests.]]></text>
    </section>
    <section level="2" heading="How It Works on WhatsApp">
    </section>
    <section level="3" heading="Order Confirmation">
      <text><![CDATA[Automatically send order confirmation with product summary, total, and order number.]]></text>
    </section>
    <section level="3" heading="Status Updates">
      <text><![CDATA[Notify every status change: processing, shipped, out for delivery, delivered.]]></text>
    </section>
    <section level="3" heading="Interactive Tracking">
      <text><![CDATA[Send tracking number with link and ability to track directly in chat.]]></text>
    </section>
    <section level="3" heading="Review Request">
      <text><![CDATA[After delivery, request a review with direct link to product page.]]></text>
    </section>
    <section level="2" heading="Business Impact">
      <text><![CDATA[- **98%** Read rate
- **-70%** 'Where's my order?' requests
- **+40%** Reviews received
- **92%** Customer satisfaction]]></text>
    </section>
    <section level="2" heading="Customization Options">
      <text><![CDATA[Adapt this solution to your order process:

- Brand-customized templates
- Product images in message
- Direct link to carrier tracking
- Review request timing
- Integration with e-commerce platforms
- Automatic multi-language messages]]></text>
    </section>
    <section level="2" heading="Example Conversation">
      <text><![CDATA[**🛍️ ShopBot** (Online)

**🤖 ShopBot:** Hi there! 🛍️ Welcome to our store!
> 📋 **Shopping Assistant** - Find products, track orders, get support
> • [Browse products]
> • [Track my order]

**👤 Cliente:** I left items in my cart

**🤖 ShopBot:** I found your cart! 🛒

📦 Your items:
• Premium Headphones - $149
• Phone Case - $29

💰 Total: $178

🎁 Complete now and get 10% OFF!
> • [Complete purchase]

---]]></text>
    </section>
    <section level="2" heading="Ready to Improve Post-Sale Communication?">
      <text><![CDATA[Keep your customers always informed with transactional messages on WhatsApp.

**Action:** Get Started with Spoki]]></text>
    </section>
  </sections>
</page>