{"meta":{"page":"use-cases/ecommerce-website-support","language":"en","url":"https://spoki.com/en/use-cases/ecommerce-website-support","generated_at":"2026-04-18T22:23:45.574Z","formats":{"html":"https://spoki.com/en/use-cases/ecommerce-website-support","markdown":"https://spoki.com/en/use-cases/ecommerce-website-support.md","json":"https://spoki.com/en/use-cases/ecommerce-website-support.json","xml":"https://spoki.com/en/use-cases/ecommerce-website-support.xml"}},"content":{"title":"Website Customer Support","sections":[{"heading":"Website Customer Support","level":1,"text":"**Support**\n\nAllow customers to contact support via WhatsApp directly from your website with a simple button."},{"heading":"The Challenge","level":2,"text":"Customers have questions before purchasing, but contact forms are impersonal and responses are slow. You need an immediate and familiar channel to assist customers in real time."},{"heading":"How It Works on WhatsApp","level":2,"text":""},{"heading":"WhatsApp Button on Site","level":3,"text":"Add a visible WhatsApp chat button on all pages of your website."},{"heading":"Pre-filled Message","level":3,"text":"Customer clicks and starts a chat with pre-filled message related to the visited page."},{"heading":"Immediate Response","level":3,"text":"AI automatically answers frequent questions or routes to the right team."},{"heading":"Conversation History","level":3,"text":"Every conversation remains in customer's WhatsApp history for future reference."},{"heading":"Business Impact","level":2,"text":"- **+25%** Site conversions\n- **2min** Average response time\n- **90%** Customer satisfaction\n- **-40%** Repeated requests"},{"heading":"Customization Options","level":2,"text":"Adapt this solution to your website:\n\n- Customizable button position and style\n- Different messages for product pages\n- Support availability hours\n- Routing by customer language\n- Integration with AI chatbot\n- Proactive popup after X seconds"},{"heading":"Example Conversation","level":2,"text":"**🛍️ ShopBot** (Online)\n\n**🤖 ShopBot:** Hi there! 🛍️ Welcome to our store!\n> 📋 **Shopping Assistant** - Find products, track orders, get support\n> • [Browse products]\n> • [Track my order]\n\n**👤 Cliente:** I left items in my cart\n\n**🤖 ShopBot:** I found your cart! 🛒\n\n📦 Your items:\n• Premium Headphones - $149\n• Phone Case - $29\n\n💰 Total: $178\n\n🎁 Complete now and get 10% OFF!\n> • [Complete purchase]\n\n---"},{"heading":"Ready to Assist Customers on WhatsApp?","level":2,"text":"Add the WhatsApp button to your site and increase conversions with immediate support.\n\n**Action:** Get Started with Spoki"}]}}