---
title: Website Customer Support
language: en
page: use-cases/ecommerce-website-support
url: https://spoki.com/en/use-cases/ecommerce-website-support
generated_at: 2026-03-19T05:18:55.779Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Website Customer Support

**Support**

Allow customers to contact support via WhatsApp directly from your website with a simple button.

## The Challenge

Customers have questions before purchasing, but contact forms are impersonal and responses are slow. You need an immediate and familiar channel to assist customers in real time.

## How It Works on WhatsApp

### WhatsApp Button on Site

Add a visible WhatsApp chat button on all pages of your website.

### Pre-filled Message

Customer clicks and starts a chat with pre-filled message related to the visited page.

### Immediate Response

AI automatically answers frequent questions or routes to the right team.

### Conversation History

Every conversation remains in customer's WhatsApp history for future reference.

## Business Impact

- **+25%** Site conversions
- **2min** Average response time
- **90%** Customer satisfaction
- **-40%** Repeated requests

## Customization Options

Adapt this solution to your website:

- Customizable button position and style
- Different messages for product pages
- Support availability hours
- Routing by customer language
- Integration with AI chatbot
- Proactive popup after X seconds

## Example Conversation

**🛍️ ShopBot** (Online)

**🤖 ShopBot:** Hi there! 🛍️ Welcome to our store!
> 📋 **Shopping Assistant** - Find products, track orders, get support
> • [Browse products]
> • [Track my order]

**👤 Cliente:** I left items in my cart

**🤖 ShopBot:** I found your cart! 🛒

📦 Your items:
• Premium Headphones - $149
• Phone Case - $29

💰 Total: $178

🎁 Complete now and get 10% OFF!
> • [Complete purchase]

---

## Ready to Assist Customers on WhatsApp?

Add the WhatsApp button to your site and increase conversions with immediate support.

**Action:** Get Started with Spoki

