<?xml version="1.0" encoding="UTF-8"?>
<page lang="en" url="https://spoki.com/en/use-cases/ecommerce-website-support">
  <meta>
    <title>Website Customer Support</title>
    <page>use-cases/ecommerce-website-support</page>
    <language>en</language>
    <generated_at>2026-04-18T19:57:36.569Z</generated_at>
    <formats>
      <html>https://spoki.com/en/use-cases/ecommerce-website-support</html>
      <markdown>https://spoki.com/en/use-cases/ecommerce-website-support.md</markdown>
      <json>https://spoki.com/en/use-cases/ecommerce-website-support.json</json>
      <xml>https://spoki.com/en/use-cases/ecommerce-website-support.xml</xml>
    </formats>
  </meta>
  <sections>
    <section level="1" heading="Website Customer Support">
      <text><![CDATA[**Support**

Allow customers to contact support via WhatsApp directly from your website with a simple button.]]></text>
    </section>
    <section level="2" heading="The Challenge">
      <text><![CDATA[Customers have questions before purchasing, but contact forms are impersonal and responses are slow. You need an immediate and familiar channel to assist customers in real time.]]></text>
    </section>
    <section level="2" heading="How It Works on WhatsApp">
    </section>
    <section level="3" heading="WhatsApp Button on Site">
      <text><![CDATA[Add a visible WhatsApp chat button on all pages of your website.]]></text>
    </section>
    <section level="3" heading="Pre-filled Message">
      <text><![CDATA[Customer clicks and starts a chat with pre-filled message related to the visited page.]]></text>
    </section>
    <section level="3" heading="Immediate Response">
      <text><![CDATA[AI automatically answers frequent questions or routes to the right team.]]></text>
    </section>
    <section level="3" heading="Conversation History">
      <text><![CDATA[Every conversation remains in customer's WhatsApp history for future reference.]]></text>
    </section>
    <section level="2" heading="Business Impact">
      <text><![CDATA[- **+25%** Site conversions
- **2min** Average response time
- **90%** Customer satisfaction
- **-40%** Repeated requests]]></text>
    </section>
    <section level="2" heading="Customization Options">
      <text><![CDATA[Adapt this solution to your website:

- Customizable button position and style
- Different messages for product pages
- Support availability hours
- Routing by customer language
- Integration with AI chatbot
- Proactive popup after X seconds]]></text>
    </section>
    <section level="2" heading="Example Conversation">
      <text><![CDATA[**🛍️ ShopBot** (Online)

**🤖 ShopBot:** Hi there! 🛍️ Welcome to our store!
> 📋 **Shopping Assistant** - Find products, track orders, get support
> • [Browse products]
> • [Track my order]

**👤 Cliente:** I left items in my cart

**🤖 ShopBot:** I found your cart! 🛒

📦 Your items:
• Premium Headphones - $149
• Phone Case - $29

💰 Total: $178

🎁 Complete now and get 10% OFF!
> • [Complete purchase]

---]]></text>
    </section>
    <section level="2" heading="Ready to Assist Customers on WhatsApp?">
      <text><![CDATA[Add the WhatsApp button to your site and increase conversions with immediate support.

**Action:** Get Started with Spoki]]></text>
    </section>
  </sections>
</page>