{"meta":{"page":"use-cases/ecommerce","language":"en","url":"https://spoki.com/en/use-cases/ecommerce","generated_at":"2026-04-18T22:22:21.584Z","formats":{"html":"https://spoki.com/en/use-cases/ecommerce","markdown":"https://spoki.com/en/use-cases/ecommerce.md","json":"https://spoki.com/en/use-cases/ecommerce.json","xml":"https://spoki.com/en/use-cases/ecommerce.xml"}},"content":{"title":"E-commerce","sections":[{"heading":"E-commerce","level":1,"text":"**Boost Sales**\n\nRecover abandoned carts, automate order updates, and provide instant customer support via WhatsApp. Drive sales and reduce support costs."},{"heading":"The Challenge","level":2,"text":"E-commerce businesses struggle with cart abandonment, repetitive customer service queries, and post-purchase engagement. Email open rates are declining while customers expect instant, personalized communication on their preferred channels."},{"heading":"How It Works on WhatsApp","level":2,"text":""},{"heading":"Cart Recovery","level":3,"text":"Automatically detect abandoned carts and send personalized WhatsApp messages with product images, discounts, and one-click checkout links."},{"heading":"Order Updates","level":3,"text":"Send automated order confirmations, shipping updates, and delivery notifications directly to WhatsApp. Keep customers informed at every step."},{"heading":"Product Recommendations","level":3,"text":"Use AI to suggest relevant products based on browsing history, past purchases, and customer preferences."},{"heading":"Customer Support","level":3,"text":"Handle common inquiries automatically: order status, returns, product questions. Escalate complex issues to human agents seamlessly."},{"heading":"Business Impact","level":2,"text":"- **+300** Monthly orders recovered\n- **X21** ROAS achieved\n- **93%** Message open rate\n- **40%** Support cost reduction"},{"heading":"Customization Options","level":2,"text":"Tailor the e-commerce automation to your store:\n\n- Cart recovery timing and discounts\n- Order status message templates\n- Product catalog synchronization\n- VIP customer segments\n- Return and refund automation\n- Cross-sell and upsell sequences"},{"heading":"Example Conversation","level":2,"text":"**🛍️ ShopBot** (Online)\n\n**🤖 ShopBot:** Hi there! 🛍️ Welcome to our store!\n> 📋 **Shopping Assistant** - Find products, track orders, get support\n> • [Browse products]\n> • [Track my order]\n\n**👤 Cliente:** I left items in my cart\n\n**🤖 ShopBot:** I found your cart! 🛒\n\n📦 Your items:\n• Premium Headphones - $149\n• Phone Case - $29\n\n💰 Total: $178\n\n🎁 Complete now and get 10% OFF!\n> • [Complete purchase]\n\n---"},{"heading":"Ready to Boost Your E-commerce Sales?","level":2,"text":"Start recovering carts and delighting customers on WhatsApp.\n\n**Action:** Get Started with Spoki"}]}}