---
title: FAQ and Documentation
language: en
page: use-cases/education-faq-documents
url: https://spoki.com/en/use-cases/education-faq-documents
generated_at: 2026-03-19T04:00:41.517Z
format: LLM-friendly Markdown
version: 1.0.0
---

# FAQ and Documentation

**Support**

Provide immediate answers to frequent questions and access to materials and documentation.

## The Challenge

Students always ask the same questions: schedules, programs, materials. Manually answering everyone is inefficient.

## How It Works on WhatsApp

### FAQ Menu

Present an interactive menu with the most frequent question categories.

### Immediate Answers

AI provides immediate answers to FAQs about courses, schedules, materials.

### Materials Download

Send links to download programs, calendars, handouts.

### Human Escalation

If needed, transfer chat to a tutor or operator.

## Business Impact

- **75%** Automated requests
- **5sec** FAQ response time
- **-50%** Support emails
- **95%** Satisfaction

## Customization Options

Adapt this solution to your needs:

- FAQ by course
- Detailed programs
- Class schedules
- Educational materials
- Exam regulations
- Instructor contacts

## Example Conversation

**🤝 BusinessBot** (Online)

**🤖 BusinessBot:** Welcome! 🤝 How can we help your business today?
> 📋 **B2B Services** - Professional solutions for your business
> • [Request a quote]
> • [Schedule consultation]

**👤 Cliente:** I need information about your services

**🤖 BusinessBot:** Of course! 🤝 Here's what we offer:

📊 Consulting Services
🔧 Implementation Support
📈 Growth Strategies
🎓 Training Programs

Which area interests you most?
> • [Consulting Services]

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## Ready to Automate FAQ?

Automatically answer frequent questions and free up your team.

**Action:** Get Started with Spoki

