{"meta":{"page":"use-cases/feedback-nps-collection","language":"en","url":"https://spoki.com/en/use-cases/feedback-nps-collection","generated_at":"2026-04-18T18:36:22.722Z","formats":{"html":"https://spoki.com/en/use-cases/feedback-nps-collection","markdown":"https://spoki.com/en/use-cases/feedback-nps-collection.md","json":"https://spoki.com/en/use-cases/feedback-nps-collection.json","xml":"https://spoki.com/en/use-cases/feedback-nps-collection.xml"}},"content":{"title":"Feedback & NPS Collection","sections":[{"heading":"Feedback & NPS Collection","level":1,"text":"**Feedback**\n\nCollect customer feedback and NPS scores with high response rates via conversational WhatsApp surveys."},{"heading":"The Challenge","level":2,"text":"Email surveys get ignored. Long forms have high abandonment. You need customer feedback to improve, but traditional methods have <5% response rates. Valuable insights are lost."},{"heading":"How It Works on WhatsApp","level":2,"text":""},{"heading":"Survey Trigger","level":3,"text":"Automatically send survey after key events: purchase, support interaction, service delivery."},{"heading":"Conversational Survey","level":3,"text":"Collect feedback through natural conversation, not boring forms."},{"heading":"Instant Analysis","level":3,"text":"AI analyzes responses, categorizes feedback, and calculates NPS in real-time."},{"heading":"Follow-up Actions","level":3,"text":"Trigger alerts for negative feedback, thank promoters, and address detractors immediately."},{"heading":"Business Impact","level":2,"text":"- **+50%** Response rate\n- **10x** vs email surveys\n- **Real-time** Analysis\n- **-40%** Churn risk"},{"heading":"Customization Options","level":2,"text":"Adapt this solution to your business:\n\n- Custom survey questions\n- NPS, CSAT, CES metrics\n- Conditional follow-ups\n- Sentiment analysis\n- Review site redirects\n- Dashboard integration"},{"heading":"Example Conversation","level":2,"text":"**🧪 FeedbackBot** (Online)\n\n**🤖 FeedbackBot:** Hi! 👋 We'd love your feedback on your recent experience.\n> 📋 **Quick Survey** - Help us improve - takes 30 seconds\n> • [Start survey]\n> • [Not now]\n\n**👤 Cliente:** 9\n\n**🤖 FeedbackBot:** Wonderful! 🎉 A score of 9 - that's great to hear!\n\n📝 One more question:\nWhat did you like most about your experience?\n\n(Your feedback helps us serve you better)\n> • [Great support team]\n\n---"},{"heading":"Ready to Hear What Customers Really Think?","level":2,"text":"Collect valuable feedback with conversational WhatsApp surveys that get responses.\n\n**Action:** Get Started with Spoki"}]}}