---
title: Feedback & NPS Collection
language: en
page: use-cases/feedback-nps-collection
url: https://spoki.com/en/use-cases/feedback-nps-collection
generated_at: 2026-03-19T04:00:45.259Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Feedback & NPS Collection

**Feedback**

Collect customer feedback and NPS scores with high response rates via conversational WhatsApp surveys.

## The Challenge

Email surveys get ignored. Long forms have high abandonment. You need customer feedback to improve, but traditional methods have <5% response rates. Valuable insights are lost.

## How It Works on WhatsApp

### Survey Trigger

Automatically send survey after key events: purchase, support interaction, service delivery.

### Conversational Survey

Collect feedback through natural conversation, not boring forms.

### Instant Analysis

AI analyzes responses, categorizes feedback, and calculates NPS in real-time.

### Follow-up Actions

Trigger alerts for negative feedback, thank promoters, and address detractors immediately.

## Business Impact

- **+50%** Response rate
- **10x** vs email surveys
- **Real-time** Analysis
- **-40%** Churn risk

## Customization Options

Adapt this solution to your business:

- Custom survey questions
- NPS, CSAT, CES metrics
- Conditional follow-ups
- Sentiment analysis
- Review site redirects
- Dashboard integration

## Example Conversation

**🧪 FeedbackBot** (Online)

**🤖 FeedbackBot:** Hi! 👋 We'd love your feedback on your recent experience.
> 📋 **Quick Survey** - Help us improve - takes 30 seconds
> • [Start survey]
> • [Not now]

**👤 Cliente:** 9

**🤖 FeedbackBot:** Wonderful! 🎉 A score of 9 - that's great to hear!

📝 One more question:
What did you like most about your experience?

(Your feedback helps us serve you better)
> • [Great support team]

---

## Ready to Hear What Customers Really Think?

Collect valuable feedback with conversational WhatsApp surveys that get responses.

**Action:** Get Started with Spoki

