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<page lang="en" url="https://spoki.com/en/use-cases/feedback-nps-collection">
  <meta>
    <title>Feedback &amp; NPS Collection</title>
    <page>use-cases/feedback-nps-collection</page>
    <language>en</language>
    <generated_at>2026-04-18T19:58:25.312Z</generated_at>
    <formats>
      <html>https://spoki.com/en/use-cases/feedback-nps-collection</html>
      <markdown>https://spoki.com/en/use-cases/feedback-nps-collection.md</markdown>
      <json>https://spoki.com/en/use-cases/feedback-nps-collection.json</json>
      <xml>https://spoki.com/en/use-cases/feedback-nps-collection.xml</xml>
    </formats>
  </meta>
  <sections>
    <section level="1" heading="Feedback &amp; NPS Collection">
      <text><![CDATA[**Feedback**

Collect customer feedback and NPS scores with high response rates via conversational WhatsApp surveys.]]></text>
    </section>
    <section level="2" heading="The Challenge">
      <text><![CDATA[Email surveys get ignored. Long forms have high abandonment. You need customer feedback to improve, but traditional methods have <5% response rates. Valuable insights are lost.]]></text>
    </section>
    <section level="2" heading="How It Works on WhatsApp">
    </section>
    <section level="3" heading="Survey Trigger">
      <text><![CDATA[Automatically send survey after key events: purchase, support interaction, service delivery.]]></text>
    </section>
    <section level="3" heading="Conversational Survey">
      <text><![CDATA[Collect feedback through natural conversation, not boring forms.]]></text>
    </section>
    <section level="3" heading="Instant Analysis">
      <text><![CDATA[AI analyzes responses, categorizes feedback, and calculates NPS in real-time.]]></text>
    </section>
    <section level="3" heading="Follow-up Actions">
      <text><![CDATA[Trigger alerts for negative feedback, thank promoters, and address detractors immediately.]]></text>
    </section>
    <section level="2" heading="Business Impact">
      <text><![CDATA[- **+50%** Response rate
- **10x** vs email surveys
- **Real-time** Analysis
- **-40%** Churn risk]]></text>
    </section>
    <section level="2" heading="Customization Options">
      <text><![CDATA[Adapt this solution to your business:

- Custom survey questions
- NPS, CSAT, CES metrics
- Conditional follow-ups
- Sentiment analysis
- Review site redirects
- Dashboard integration]]></text>
    </section>
    <section level="2" heading="Example Conversation">
      <text><![CDATA[**🧪 FeedbackBot** (Online)

**🤖 FeedbackBot:** Hi! 👋 We'd love your feedback on your recent experience.
> 📋 **Quick Survey** - Help us improve - takes 30 seconds
> • [Start survey]
> • [Not now]

**👤 Cliente:** 9

**🤖 FeedbackBot:** Wonderful! 🎉 A score of 9 - that's great to hear!

📝 One more question:
What did you like most about your experience?

(Your feedback helps us serve you better)
> • [Great support team]

---]]></text>
    </section>
    <section level="2" heading="Ready to Hear What Customers Really Think?">
      <text><![CDATA[Collect valuable feedback with conversational WhatsApp surveys that get responses.

**Action:** Get Started with Spoki]]></text>
    </section>
  </sections>
</page>