{"meta":{"page":"use-cases/hospitality-reception-contact","language":"en","url":"https://spoki.com/en/use-cases/hospitality-reception-contact","generated_at":"2026-04-18T20:29:20.365Z","formats":{"html":"https://spoki.com/en/use-cases/hospitality-reception-contact","markdown":"https://spoki.com/en/use-cases/hospitality-reception-contact.md","json":"https://spoki.com/en/use-cases/hospitality-reception-contact.json","xml":"https://spoki.com/en/use-cases/hospitality-reception-contact.xml"}},"content":{"title":"WhatsApp Reception Contact","sections":[{"heading":"WhatsApp Reception Contact","level":1,"text":"**Support**\n\nAllow customers to contact reception via WhatsApp for information, requests, and bookings."},{"heading":"The Challenge","level":2,"text":"Customers want simple and fast communication. Phone creates queues and emails are too slow for urgent requests."},{"heading":"How It Works on WhatsApp","level":2,"text":""},{"heading":"Direct Contact","level":3,"text":"Customers contact reception via WhatsApp from website or QR code."},{"heading":"Routing","level":3,"text":"Requests are categorized and routed to appropriate staff."},{"heading":"Multi-operator Management","level":3,"text":"Multiple operators can handle chats with assignment and tags."},{"heading":"Bookings","level":3,"text":"Manage restaurant, spa, and service bookings directly in chat."},{"heading":"Business Impact","level":2,"text":"- **+60%** Requests handled\n- **-40%** Phone calls\n- **5min** Avg response time\n- **+35%** Customer satisfaction"},{"heading":"Customization Options","level":2,"text":"Adapt this solution to your reception:\n\n- Availability hours\n- Automatic routing\n- Saved quick replies\n- Categorization tags\n- Priority notifications\n- Activity reports"},{"heading":"Example Conversation","level":2,"text":"**🤝 BusinessBot** (Online)\n\n**🤖 BusinessBot:** Welcome! 🤝 How can we help your business today?\n> 📋 **B2B Services** - Professional solutions for your business\n> • [Request a quote]\n> • [Schedule consultation]\n\n**👤 Cliente:** I need information about your services\n\n**🤖 BusinessBot:** Of course! 🤝 Here's what we offer:\n\n📊 Consulting Services\n🔧 Implementation Support\n📈 Growth Strategies\n🎓 Training Programs\n\nWhich area interests you most?\n> • [Consulting Services]\n\n---"},{"heading":"Ready to Modernize Reception?","level":2,"text":"Offer modern reception service via WhatsApp.\n\n**Action:** Get Started with Spoki"}]}}