---
title: Human Handoff & Routing
language: en
page: use-cases/human-handoff-routing
url: https://spoki.com/en/use-cases/human-handoff-routing
generated_at: 2026-03-19T05:18:52.358Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Human Handoff & Routing

**Routing**

Seamlessly transfer conversations from AI to human agents with full context and smart routing.

## The Challenge

AI can't handle everything. Complex issues need human touch, but handoffs often lose context. Customers hate repeating themselves. Routing to the wrong agent wastes time and frustrates everyone.

## How It Works on WhatsApp

### Escalation Detection

AI recognizes when a conversation needs human intervention based on complexity, sentiment, or request.

### Smart Routing

Route to the right agent based on skills, availability, language, and customer value.

### Context Transfer

Agent receives full conversation history, customer profile, and AI summary.

### Seamless Transition

Customer continues conversation naturally without repeating information.

## Business Impact

- **100%** Context preserved
- **-50%** Handle time
- **+40%** CSAT score
- **Smart** Routing

## Customization Options

Adapt this solution to your business:

- Custom escalation triggers
- Skill-based routing
- Queue priority rules
- Agent availability sync
- Supervisor monitoring
- Quality assurance flags

## Example Conversation

**👥 RouterBot** (Online)

**🤖 RouterBot:** Hi! 👋 I'm here to help. What can I assist you with?
> 📋 **How Can We Help?** - Choose an option or describe your issue
> • [Sales inquiry]
> • [Technical support]

**👤 Cliente:** I need to speak with a human

**🤖 RouterBot:** Of course! 🤝 I'll connect you right away.

📍 Routing you to:
👤 Sarah - Senior Support Specialist
⏱️ Wait time: < 1 minute

Is this topic urgent?
> • [Yes, it's urgent]

---

## Ready for Seamless AI-to-Human Handoffs?

Transfer conversations with full context to the right agent every time.

**Action:** Get Started with Spoki

