---
title: Online Booking
language: en
page: use-cases/online-booking
url: https://spoki.com/en/use-cases/online-booking
generated_at: 2026-03-19T04:00:41.907Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Online Booking

**Sales**

Allow customers to book directly on WhatsApp with automatic confirmation and reminders.

## The Challenge

Customers abandon complex booking processes. Phone calls for reservations take up resources. No-shows are frequent due to lack of effective reminders. Manual booking management is inefficient.

## How It Works on WhatsApp

### Booking Request

The customer initiates booking on WhatsApp by selecting preferred service, date, and time.

### Availability Check

The system checks availability in real-time and proposes available slots.

### Automatic Confirmation

Booking confirmed with detailed summary sent immediately.

### Smart Reminders

Automatic reminders before the appointment with option to modify or cancel.

## Business Impact

- **+40%** Online bookings
- **-70%** No-shows
- **24/7** Booking availability
- **-50%** Booking calls

## Customization Options

Adapt this solution to your booking system:

- Existing calendar integration
- Multi-service management
- Optional advance payment
- Automatic waitlist
- Cancellation management
- Occupancy rate reports

## Choose your industry

Discover how Online Booking works in your specific sector:

- 💅 Beauty, Spa & Salon
- 🏨 Hotel & Lodging

## Conversation Example

**🤖 SpokiBot** (Online)

**🤖 SpokiBot:** Hi! 👋 How can I help you today?
> 📋 **Welcome** - Powered by Spoki
> • [Learn more]
> • [Get started]

**👤 Cliente:** I'd like to know more about your services

**🤖 SpokiBot:** We offer a complete WhatsApp automation solution that helps you:

• Automate customer conversations
• Send personalized messages
• Increase engagement and sales
> • [Schedule a demo]

---

## Ready to Simplify Bookings?

Offer your customers a frictionless booking experience.

**Action:** Get Started with Spoki

