---
title: QR Reception
language: en
page: use-cases/qr-reception
url: https://spoki.com/en/use-cases/qr-reception
generated_at: 2026-03-19T04:00:45.541Z
format: LLM-friendly Markdown
version: 1.0.0
---

# QR Reception

**Support**

Welcome customers on-site with a QR code that instantly connects them to WhatsApp for assistance and information.

## The Challenge

On-site customers have questions but don't want to wait in line at the reception. Staff is often busy. There's no immediate channel for requests and information during their stay or visit.

## How It Works on WhatsApp

### QR Code Scan

The customer scans the QR present at reception, room, or common areas.

### Instant Chat

WhatsApp opens automatically with a personalized welcome message.

### Automatic Assistance

AI answers frequently asked questions about services, hours, wifi, etc.

### Staff Escalation

For complex requests, the chat is transferred to the appropriate staff.

## Business Impact

- **-40%** Reception queues
- **+30%** Guest satisfaction
- **24/7** Assistance available
- **2x** Extra service upsell

## Customization Options

Adapt this solution to your facility:

- Area-specific QR codes
- Localized welcome messages
- Interactive service menu
- Extra service booking
- Real-time feedback
- PMS integration

## Choose your industry

Discover how QR Reception works in your specific sector:

- 💅 Beauty, Spa & Salon
- 🏨 Hotel & Lodging

## Conversation Example

**🤖 SpokiBot** (Online)

**🤖 SpokiBot:** Hi! 👋 How can I help you today?
> 📋 **Welcome** - Powered by Spoki
> • [Learn more]
> • [Get started]

**👤 Cliente:** I'd like to know more about your services

**🤖 SpokiBot:** We offer a complete WhatsApp automation solution that helps you:

• Automate customer conversations
• Send personalized messages
• Increase engagement and sales
> • [Schedule a demo]

---

## Ready to Modernize Your Reception?

Offer your guests a digital and instant welcome experience.

**Action:** Get Started with Spoki

