---
title: Real-Time Updates
language: en
page: use-cases/real-time-updates
url: https://spoki.com/en/use-cases/real-time-updates
generated_at: 2026-03-19T05:18:56.425Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Real-Time Updates

**Updates**

Keep customers informed with instant, automated updates on orders, deliveries, and important events via WhatsApp.

## The Challenge

Customers constantly contact support asking 'Where is my order?'. Email updates have low open rates and SMS is expensive. Lack of proactive communication leads to anxiety and support overload.

## How It Works on WhatsApp

### Event Trigger

System detects a status change: order placed, shipped, out for delivery, etc.

### Instant Notification

Customer receives immediate update with all relevant details and tracking info.

### Live Tracking

Share real-time location updates and estimated delivery times.

### Delivery Confirmation

Confirm delivery and request feedback or share next steps.

## Business Impact

- **100%** Message reach
- **-80%** WISMO calls
- **98%** Open rate
- **+50%** Satisfaction

## Customization Options

Adapt this solution to your business:

- Custom update triggers
- Carrier integration
- Delivery time predictions
- Exception alerts
- Redelivery scheduling
- Photo proof of delivery

## Example Conversation

**⚡ UpdateBot** (Online)

**🤖 UpdateBot:** 📢 Important update about your order #12345!
> 📋 **Order Status Update** - Your package is on its way
> • [Track package]
> • [Change delivery]

**👤 Cliente:** Where is my package?

**🤖 UpdateBot:** 📍 Your package status:

✅ Order confirmed
✅ Shipped
✅ Out for delivery
⏳ Arriving today

ETA: 6:00 PM
> • [Get live tracking]

---

## Ready to Eliminate 'Where Is My Order?' Calls?

Keep customers informed proactively with real-time WhatsApp updates.

**Action:** Get Started with Spoki

