{"meta":{"page":"use-cases/review-requests","language":"en","url":"https://spoki.com/en/use-cases/review-requests","generated_at":"2026-04-18T22:23:43.963Z","formats":{"html":"https://spoki.com/en/use-cases/review-requests","markdown":"https://spoki.com/en/use-cases/review-requests.md","json":"https://spoki.com/en/use-cases/review-requests.json","xml":"https://spoki.com/en/use-cases/review-requests.xml"}},"content":{"title":"Review Requests","sections":[{"heading":"Review Requests","level":1,"text":"**Sales**\n\nCollect reviews from your satisfied customers on WhatsApp with 10x higher response rates than email."},{"heading":"The Challenge","level":2,"text":"Reviews are crucial for business but customers rarely leave them spontaneously. Review request emails have low open rates. There's no automatic system to reach customers at the right moment."},{"heading":"How It Works on WhatsApp","level":2,"text":""},{"heading":"Automatic Trigger","level":3,"text":"After a purchase or service, the system automatically sends a feedback request."},{"heading":"Quick Rating","level":3,"text":"The customer can rate their experience with a simple tap, without leaving WhatsApp."},{"heading":"Feedback Management","level":3,"text":"Positive feedback is directed to review platforms, negative ones to support."},{"heading":"Personalized Follow-up","level":3,"text":"Automatic thank you and possible incentives for public reviews."},{"heading":"Business Impact","level":2,"text":"- **+300%** Reviews collected\n- **45%** Response rate\n- **4.5★** Average rating\n- **-80%** Negative reviews"},{"heading":"Customization Options","level":2,"text":"Adapt this solution to your reputation management strategy:\n\n- Industry-specific timing\n- Integration with Google Reviews, TripAdvisor, etc.\n- Negative feedback management\n- Automatic incentives\n- Sentiment analysis reports\n- Multi-location support"},{"heading":"Choose your industry","level":2,"text":"Discover how Review Requests work in your specific sector:\n\n- 🏥 Medical & Health\n- 💅 Beauty, Spa & Salon\n- 🏨 Hotel & Lodging"},{"heading":"Conversation Example","level":2,"text":"**🤖 SpokiBot** (Online)\n\n**🤖 SpokiBot:** Hi! 👋 How can I help you today?\n> 📋 **Welcome** - Powered by Spoki\n> • [Learn more]\n> • [Get started]\n\n**👤 Cliente:** I'd like to know more about your services\n\n**🤖 SpokiBot:** We offer a complete WhatsApp automation solution that helps you:\n\n• Automate customer conversations\n• Send personalized messages\n• Increase engagement and sales\n> • [Schedule a demo]\n\n---"},{"heading":"Ready to Collect More Reviews?","level":2,"text":"Turn satisfied customers into brand ambassadors.\n\n**Action:** Get Started with Spoki"}]}}